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Issue
Cause and solution
Check 1: Make sure of the following when you load paper.
When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper support load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper support load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both side of the paper.
-⋗ "Media Types You Can Use".
Cause and solution
Check 2: Check to see if the paper you are printing on is too thick or curled.
Cause and solution
Check 3: Make sure of the following when you load envelopes.
When printing on envelopes, refer to "Loading Envelopes ", and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Cause and solution
Check 4: Remove any foreign objects from the Rear Tray.
Cause and solution
Check 5: Clean the Paper Feed Roller.
-⋗ "Cleaning the Paper Feed Roller ".
Caution
Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.