FAQs & troubleshooting

Positioning documents to be scanned

Content Id: 8200802100

Solution

Learn how to place documents on the machine's Platen. Place documents correctly according to the type of document to be scanned. Otherwise, documents may not be scanned correctly.

Caution

Do not place items that weigh 4.4 lbs (2.0 kg) or more on the Platen. Also, do not press on the document with a force exceeding 4.4 lbs (2.0 kg). If you press heavily, the scanner may not work correctly or you might break the glass.

Close the Document Cover when scanning.

Placing Documents

Place documents as described below to allow the machine to detect the document type or size automatically.

Caution

When scanning by specifying the document size in MP Navigator EX or ScanGear (scanner driver), align an upper corner of the document with the corner at the arrow (alignment mark) of the Platen.

Photos that have been cut to various shapes and documents smaller than 1.18 inches (3 cm) square cannot be cropped accurately when scanning.

Reflective disc labels may not be scanned properly.

For Photos, Postcards, Business Cards or BD/DVD/CD

- Placing a Single Document

Place the document face-down on the Platen, with 0.39 inches (1 cm) or more space between the edges (diagonally striped area) of the Platen and the document. Portions placed on the diagonally striped area cannot be scanned.

Caution

Large documents (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the Platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the file format.

- Placing Multiple Documents

Allow 0.39 inches (1 cm) or more space between the edges (diagonally striped area) of the Platen and documents, and between documents. Portions placed on the diagonally striped area cannot be scanned.

(A) more than 0.39 inches (1 cm)

Caution

You can place up to 12 documents.

Positions of slanted documents (10 degrees or less) are corrected automatically.

For Magazines, Newspapers or Text Documents

Place the document face-down on the Platen and align an upper corner of the document with the corner at the arrow (alignment mark) of the Platen. Portions placed on the diagonally striped area cannot be scanned.

Caution

The portion within 0.094 inches (2.4 mm) inwards from the alignment mark cannot be scanned.

(A) 0.094 inches (2.4 mm)

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