FAQs & troubleshooting

If the Message <LOAD CORRECT PAPER> Appears

Content Id: 8200508600

Issue

The message <LOAD CORRECT PAPER> appears on the display and printing is interrupted.

Cause and solution

When <LOAD CORRECT PAPER> appears on the display, the size of the paper in the paper cassette or multi-purpose tray is different from that of the paper specified in <PAPER SIZE> for <CASSETTE 1>, <CASSETTE 2> (optional) or <MP TRAY>. You need to load the correct size paper or change the paper size in <PAPER SIZE> for <CASSETTE 1>, <CASSETTE 2> (optional) or <MP TRAY>.

Cause and solution

Caution

For print jobs, you need to specify the paper size from your computer.

Cause and solution

Reloading the Paper

1. Load the correct size paper as shown on the display, then press [OK] to resume the job.

For instructions on how to load paper into the Paper Cassettes, see "Loading Paper into the Paper Cassettes."
For instructions on how to load paper into the Multi-Purpose tray, see "Loading Paper in the Multi-Purpose Tray."
For instructions on how to set the paper size and type, see "Setting Paper Size and Type."

The machine re-starts printing.

Cause and solution

Changing the Paper Size Setting

Follow the procedure below to change the paper size setting.

For Copy Job

1. Press [Stop/Reset].

2. Press to select <YES>.

3. Press [Paper Settings] repeatedly to select <CASSETTE 1>, <CASSETTE 2> or <MP TRAY>, then press [OK].

4. Press

to select the size of the paper loaded into the machine, then press [OK].

5. Press

to select the type of the paper loaded into the machine, then press [OK].

6. Resume the copy job.

Cause and solution

For Fax Job

1. Press [Paper Settings] repeatedly to select <CASSETTE 1>, <CASSETTE 2> or <MP TRAY>, then press [OK].

2. Press

to select the size of the paper loaded into the machine, then press [OK].

3. Press

to select the type of the paper loaded into the machine, then press [OK].

4. Open and close the paper cassette that you set in step1 to resume the fax job.

Cause and solution

Caution

For the multi-purpose tray, skip this step.

Cause and solution

For Report/List Job

1. Press [Job Cancel/Status Monitor] repeatedly to select <REPORT STATUS>, then press [OK].

2. Press or to select the job to cancel, then press [OK].

Cause and solution

3. Press or to select <CANCEL>, then press [OK].

4. Press to select <YES>.

5. Press [Stop/Reset] to return to the standby mode.

6. Press [Paper Settings] repeatedly to select <CASSETTE 1>, <CASSETTE 2> or <MP TRAY>, then press [OK].

7. Press

to select the size of the paper loaded into the machine, then press [OK].

8. Press

to select the type of the paper loaded into the machine, then press [OK].

9. Resume the report/list job.

Caution

The displayed job varies depending on the job that you select.

Cause and solution

For Print Job

1. Press [Job Cancel/Status Monitor] repeatedly to select <JOB CANCEL>, then press [OK].

2. Press or to select <PRINT>, then press [OK].

3. Press or to select the job to cancel, then press [OK].

Cause and solution

4. Press to select <YES>.

5. Press [Stop/Reset] to return to the standby mode.

6. Select [Output Size] on the printer driver to match the setting in the machine, then resume the print job.

Caution

The displayed job varies depending on the job that you select.

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