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When ⋖OPEN PRINTER COVER⋗, ⋖CHECK DOCUMENT⋗, ⋖PAPER JAM/LIFT PANEL TO OPEN⋗, ⋖FEEDER PAPER JAM/CHECK THE FEEDER⋗ or ⋖DOCUMENT TOO LONG⋗ appears on the display, remove jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary.
Check the following if you experience repeated paper jams:
Caution
Caution
Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed.
Document Jams
When ⋖CHECK DOCUMENT⋗, ⋖FEEDER PAPER JAM/CHECK THE FEEDER⋗ or ⋖DOCUMENT TOO LONG⋗ appears on the display, remove a jammed document from the ADF.
1. Open the ADF cover.
2. Lift the release lever (A) until it clicks into place.
Caution
When you lift the release lever (A), the inner cover opens.
3. Hold both sides of any jammed documents and gently pull them out straight upward.
Caution
Do not force a jammed document out of the machine. If the jammed document cannot be removed easily, go to the next step.
4. Open the inner cover.
5. Remove the jammed document.
Caution
Do not force a jammed document out of the machine. If the jammed document cannot be removed easily, go to the next step.
6. Remove Jammed paper while lifting the document feeder tray, holding it by its grip (A).
Caution
Do not force a jammed paper out of the machine as it may tear.
7. Return the document feeder tray to the original position.
8. Close the inner cover.
9. Close the ADF cover.
Caution
Be careful not to get your fingers caught.
10. Open the ADF and then hold both sides of any jammed documents and gently pull them out.
11. Close the ADF.
Caution
Be careful not to get your fingers caught.
Paper Jams
When ⋖OPEN PRINTER COVER⋗, ⋖OPEN PRINTER COVER/OPEN REAR COVER⋗, ⋖PAPER JAM/LIFT PANEL TO OPEN⋗ or ⋖OUTPUT TRAY FULL⋗ appears on the display, remove the jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary.
Caution
If the error message still remains after having removed the jammed paper, open and close the front cover to reset the machine.
When ⋖OPEN PRINTER COVER/OPEN REAR COVER⋗ or ⋖PAPER JAM/LIFT PANEL TO OPEN⋗ appears on the display, remove jammed paper from the rear cover and duplex unit cover.
1. Open the rear cover.
2. Hold both sides of any jammed paper and gently pull it out.
Caution
Be careful not to touch the surroundings of the sub-output tray.
3. Close the rear cover.
4. Open the duplex unit cover.
5. Hold both sides of any jammed paper and gently pull it out.
6. Close the duplex unit cover.
7. Open and close the front cover to reset the machine.
If you are using the multi-purpose tray, close it before opening the front cover. To open the front cover, push the open button (A).
Caution
Be careful not to get your fingers caught.
When ⋖OPEN PRINTER COVER⋗ or ⋖PAPER JAM/LIFT PANEL TO OPEN⋗ appears on the display, remove jammed paper from the inside of the machine.
1. Push the open button.
If you are using the multi-purpose tray, close it before opening the front cover.
2. Open the front cover.
3. Remove the toner cartridge from the machine.
Caution
Caution
Always hold the toner cartridge by its handle.
4. Remove the jammed paper from inside of the machine.
Lift the transport guide by its corner tab and hold it.
Slide and push the jammed paper into the machine until the front edge of jammed paper comes out.
Remove the Jammed paper from the machine.
Lift the roller cover by its center tab and hold it.
Remove the Jammed paper from the machine.
5. Align the toner cartridge to the guides in the machine and slide the cartridge completely into the machine until it stops.
6. Close the front cover.
Caution
Be careful not to get your fingers caught.
When ⋖OUTPUT TRAY FULL⋗ appears on the display, remove jammed paper from the output tray.
1. Hold the front side of the operation panel with your hands.
2. Lift the scanning platform (A) until it is locked. (You will hear an audible "click.")
3. Hold both sides of any jammed paper and gently pull it out.
Caution
Caution
If unfixed toner is on the removed paper, it may adhere to the paper to be printed next.
4. Lower the scanning platform.
Caution
Be careful not to get your fingers caught.
5. Open and close the front cover to reset the machine.
If you are using the multi-purpose tray, close it before opening the front cover. To open the front cover, push the open button (A).
Caution
Be careful not to get your fingers caught.
When ⋖OPEN PRINTER COVER⋗ or ⋖PAPER JAM/LIFT PANEL TO OPEN⋗ appears on the display, remove jammed paper from the multi-purpose tray.
1. Hold both sides of any jammed paper and gently pull it out.
Caution
Do not force a jammed paper out of the machine.
2. Close the multi-porpose tray.
3. Open and close the front cover to reset the machine.
If you are using the multi-purpose tray, close it before opening the front cover. To open the front cover, push the open button (A).
Caution
Be careful not to get your fingers caught.
When ⋖OPEN PRINTER COVER⋗ or ⋖PAPER JAM/LIFT PANEL TO OPEN⋗ appears on the display, remove jammed paper from the paper cassette.
1. Pull the paper cassette half way out.
2. Push downward on the jammed paper as you remove it.
Caution
Do not force a jammed paper out of the machine. Doing so may result in the feed roller coming off.
3. Gently push the paper cassette back into the machine until it clicks into place in the closed position.
4. Open and close the front cover to reset the machine.
If you are using the multi-purpose tray, close it before opening the front cover. To open the front cover, push the open button (A).
Caution
Be careful not to get your fingers caught.
When ⋖OPEN PRINTER COVER⋗ or ⋖PAPER JAM/LIFT PANEL TO OPEN⋗ appears on the display, remove jammed paper from the optional paper cassette.
1. Pull the optional paper cassette half way out.
2. Push downward on the jammed paper as you remove it.
Caution
Do not force a jammed paper out of the machine. Doing so may result in the feed roller coming off.
3. Gently push the optional paper cassette back into the machine until it clicks into place in the closed position.
4. Open and close the front cover to reset the machine.
If you are using the multi-purpose tray, close it before opening the front cover. To open the front cover, push the open button (A).
Caution
Be careful not to get your fingers caught.
When ⋖OPEN PRINTER COVER⋗ or ⋖PAPER JAM/LIFT PANEL TO OPEN⋗ appears on the display, remove jammed paper from the duplex unit.
1. Pull out the paper cassette.
2. Hold the paper cassette with both hands and remove it from the machine.
3. Open the duplex print transport guide, holding its tab (A) on the left side inside of the machine.
4. Hold both sides of any jammed paper and gently pull it out.
Caution
Do not force a jammed paper out of the machine.
5. Close the duplex print transport guide.
6. Hold the paper cassette with both hands and set it back into the machine.
Caution
Be careful not to get your fingers caught.
7. Open and close the front cover to reset the machine.
If you are using the multi-purpose tray, close it before opening the front cover. To open the front cover, push the open button (A).
Caution
Be careful not to get your fingers caught.