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imageCLASS D1150 Support
FAQs & troubleshooting

If You Cannot Send a Fax

Content Id: 8200509100


Issue


You cannot send a fax. An error message appears on the display when you send faxes.

Cause and solution


If you cannot send faxes, check the following.

Cause and solution

Did you just turn ON the main power switch?

Wait for a while. After turning ON the main power switch, the machine cannot scan documents immediately.

Cause and solution

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Setting the Type of Telephone Line.")

Cause and solution

Is your machine in the fax mode?

Press [FAX] to show the fax standby display.

Cause and solution

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "Placing Documents.")
Make sure the scanning platform and rear cover are fully closed.

Cause and solution

Is the one-touch key or coded dial code you entered registered correctly?

Check that the Address Book settings are registered correctly. (See "Registering/Editing/Erasing Destinations in/from One-Touch Keys," and "Registering/Editing/Erasing Coded Dial Codes.")

Cause and solution

Did you dial the correct number?

Check that you have the correct number.

Cause and solution

Is the machine in the Sleep mode?

The machine does not scan documents if it is in the Sleep mode. To take the machine out of the Sleep mode, press [Energy Saver] on the operation panel.

Cause and solution

Is the recipient's machine out of paper?

Ask the recipient to make sure paper is loaded in the machine.

Cause and solution

Are there other documents being sent from memory?

Allow time for the documents to finish sending.

Cause and solution

Has an error occurred during transmission?

Check the display for an error message.
Print an Activity Report and check for an error. (See "Printing Reports and Lists Manually.")

Cause and solution

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connecting Telephone Cables.")

Cause and solution

Is the telephone line working properly?

Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.

Cause and solution

Is the recipient's machine a G3 fax machine?

Make sure the recipient's machine is compatible with your machine.

Cause and solution

Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?

Ask the recipient to check the machine. For an overseas call, add pauses to the registered number.

Cause and solution

Is the Processing/Data indicator lit?

The external phone is busy. Please wait until the external phone becomes free.

Cause and solution

Is the machine overheated?

Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.

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