PIXMA MX895 Support

FAQs & troubleshooting

Paper Is Smudged/Printed Surface Is Scratched

Content Id: 8201326700

Issue

Paper Is Smudged

(A) The Edges of Paper Are Smudged

(B) Printed Surface Is Smudged

Printed Surface Is Scratched

Cause and solution

Check 1: Did you confirm the paper and print quality settings?

Cause and solution

Check 2: Is the appropriate type of paper used? Check the followings:

Check to see if the paper you are printing on is suitable for your printing purpose.

-⋗ [ Media Types You Can Use ]

When performing Borderless Printing, make sure that the paper you are using is suitable for Borderless Printing.

If the paper you are using is not suitable for Borderless Printing, the print quality may be reduced at the top and bottom edges of the paper.

-⋗ [ Printing Area ]

Cause and solution

Check 3: Load the paper after correcting its curl

When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.

For Plain Paper

Turn the paper over and reload it to print on the other side.

Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.

We recommend putting unused paper back into the package and keeping it on a level surface.

For Other Paper

If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.

1. Roll up the paper in the opposite direction to the paper curl as shown below.

2. Check that the paper is now flat.

We recommend printing curl-corrected paper one sheet at a time.

Caution

Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.

We recommend printing paper that has been curled outward one sheet at a time.

Cause and solution

Check 4: Adjust the setting to prevent paper abrasion.

Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the machine to prevent paper abrasion by using the operation panel or the computer.

Print speed may be reduced if you apply the setting to prevent paper abrasion setting.

* Readjust the setting not to prevent paper abrasion once printing is complete. If not, this setting remains enabled for all subsequent print jobs.

To set by using the operation panel

Press the MENU button, then select Setup, Device settings, and Print settings in this order, then set Prevent paper abrasion to ON.

To set by using your computer

Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK.

In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply.

Cause and solution

Check 5: If the intensity is set high, reduce the Intensity setting in the printer driver and try printing again

If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.

When printing from your computer

Reduce the Intensity setting in the printer driver and try printing again.

1. Open the printer driver setup window.

2. On the Main sheet, select Manual for Color/Intensity, and then click Set.

3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.

1. Open the Print dialog box.

2. Select Color Options in the pop-up menu.

3. Drag the Intensity slide bar to set the intensity.

When copying

Making Copies

Load the original to copy.

This section describes the procedure to copy with Standard copy.

1. Make sure that the machine is turned on.

2. Press the COPY button.

The Copy standby screen is displayed.

3. Load paper.

-⋗ [ Loading Paper ]

4. Load the original document on the platen glass or in the ADF.

5. Specify the settings as necessary.

(1) Number of copies

Specify by using the + or - button.

(2) Print settings

By pressing the right Function button, the print settings screen is displayed.

On the print settings screen, you can change the settings of page size, media type, and print quality and so on.

-⋗ Refer to [ Setting Items ] within this webpage.

(3) Preview

By pressing the left Function button, you can preview an image of the printout on the preview screen.

-⋗ Refer to [ Displaying the Preview Screen ] within this webpage.

6. Press the Color button for color copying, or the Black button for black & white copying.

The machine starts copying.

Remove the original on the platen glass or from the document output slot after copying is complete.

Caution

If you load the original on the platen glass, do not open the document cover or remove the original while Scanning document... is displayed on the screen.

If you load the original in the ADF, do not move the original until copying is complete.

Caution

To cancel copying, press the Stop button.

If you load the original on the platen glass, you can add the copying job while printing.

-⋗ Refer to [ Adding the Copying Job (Reserve copy) ] within this webpage.

- Adding the Copying Job (Reserve copy)

If you load the original on the platen glass, you can add the copying job while printing (Reserve copy).

The screen below is displayed when you can add the copying job.

Load the original on the platen glass and press the same button (the Color button or the Black button) as the one which you previously pushed.

Caution

When you load the original on the platen glass, move the document cover gently.

Caution

When Print qlty (print quality) is set High, or you load the original in the ADF, you cannot add the copying job.

When you add the copying job, the number of copies or the settings such as the page size or media type cannot be changed.

If you press the Stop button while reserve copying is in progress, the screen to select the method to cancel copying is displayed. If you select Cancel all reservations then press the OK button, you can cancel copying all scanned data. If you select Cancel the last reservation, then press the OK button, you can cancel the last copying job.

If you set a document of too many pages to add the copying job, Cannot add more copy jobs. Please wait a while and redo the operation. may appear on the LCD. Press the OK button and wait a while, then try copying again.

If Failed to reserve the copy job. Start over from the beginning. appears on the LCD when scanning, press the OK button, then press the Stop button to cancel copying. After that, copy the documents that have not been finished copying.

Displaying the Preview Screen

When you load the original on the platen glass and select Standard copy or Frame erase copy in Advanced copy, pressing a Function button allows you to preview an image of the printout on the preview screen.

When Standard copy is selected, press the left Function button on the Copy standby screen.

When Frame erase copy is selected, press the right Function button on the print settings screen.

Caution

The preview screen is not available when you load the original in the ADF.

In the following conditions, you cannot use the left Function button when the Copy standby screen is displayed.

-2-sided is selected for 2-sidedPrintSetting.

-2-on-1 copy or 4-on-1 copy is selected for Layout.

When either of the conditions above is selected and the original is loaded on the platen glass, you can set to display the preview screen after scanning the original is finished.

-⋗ Refer to [ Two-Sided Copying ] within this webpage.

-⋗ Refer to [ Copying Two Pages to Fit onto a Single Page ] within this webpage.

-⋗ Refer to [ Copying Four Pages to Fit onto a Single Page ] within this webpage.

The original will be scanned to display the preview image. Therefore, do not open the document cover until the preview screen is displayed.

Originals are rescanned after displaying the preview screen and before copying starts. Therefore, do not open the document cover or remove the original from the platen glass while Scanning document... is displayed.

(1) Preview of the original

The original that is set on the platen glass is displayed.

(2) Page size

A frame showing the selected page size appears over the image. The inside of the frame will be printed.

(3) Magnification

The magnification setting, which was set when the preview screen was displayed, is displayed. If the setting other than Fit to page is selected, you can change the magnification setting using the button.

Setting Items

You can change the copy settings such as magnification and intensity.

Print Settings Screen

Caution

For details on the print setting screen or the setting item for Photo copy, Refer to [ Copying Photos ] within this webpage.

How to display the print setting screen varies with the copy menu.

In Standard copy:

The following screen is displayed by pressing the right Function button on the Copy standby screen.

In Borderless copy, Frame erase copy, or Collated copy:

The following screen is displayed before copying.

Setting Items

You can specify the following setting items.

Use the button to change the setting item and use the button to change the setting.

Caution

Depending on the copy menu, some setting items cannot be selected. This section describes the setting items in Standard copy.

The setting item which cannot be selected is displayed grayed out.

For details on the setting items for Photo copy, Refer to [ Copying Photos ] within this webpage.

Some settings cannot be specified in combination with the setting of other setting item or the copy menu. If the setting which cannot be specified in combination is selected, Error details is displayed on the LCD. In this case, press the left Function button to confirm the message, then change the setting.

The settings of the page size, media type, etc. are retained even if the machine is turned off.

When copying starts in the copy menu that is not available with the specified setting, The specified function is not available with current settings. is displayed on the LCD. Change the setting, following the on-screen instructions.

(1) Magnif. (Magnification)

Specify the reduction/enlargement method.

(2) Intensity

Specify the intensity. When Auto is selected, the intensity is adjusted automatically according to the originals loaded on the platen glass. Auto is displayed on the Copy standby screen.

Caution

When Auto is selected, load the original on the platen glass.

(3) Page size

Select the page size of the loaded paper.

(4) Type (Media type)

Select the media type of the loaded paper.

(5) Print qlty (Print quality)

Adjust print quality according to the original.

Caution

If you use Fast with Type set to Plain paper and the quality is not as good as expected, select Standard or High for Print qlty and try copying again.

Select High for Print qlty to copy in grayscale. Grayscale renders tones in a range of grays instead of black or white.

(6) Layout

Select the layout.

-⋗ Refer to [ Copying Two Pages to Fit onto a Single Page ] within this webpage.

-⋗ Refer to [ Copying Four Pages to Fit onto a Single Page ] within this webpage.

(7) ADF duplex scan

Select whether to perform duplex scanning from the ADF.

-⋗ Refer to [ Two-Sided Copying ] within this webpage.

(8) 2-sidedPrintSetting

Select whether to perform two-sided copying.

-⋗ Refer to [ Two-Sided Copying ] within this webpage.

(9) Orientation

Select the orientation of the original document.

Reducing or Enlarging a Copy

You can specify the magnification optionally or select the preset-ratio copying or fit-to-page copying.

The LCD below is displayed when you press the right Function button in the Copy standby screen. Select the reduction/enlargement method from Magnif..

Caution

Some of the reduction/enlargement methods are not available depending on the copy menu.

Fit to page

The machine automatically reduces or enlarges the image to fit the page size.

The setting in Magnif.: Fit to page

Caution

When Fit to page is selected, load the original on the platen glass.

When you select Fit to page, the page size may not be detected correctly depending on the original. In this case, select the setting other than Fit to page.

Preset ratio

You can select one of the preset ratios to reduce or enlarge copies.

Select the appropriate ratio for size of original and page size.

The setting in Magnif.: 70% A4-⋗A5/86% A4-⋗B5/94% A4-⋗LTR/115% B5-⋗A4/141% A5-⋗A4/156% 5x7-⋗LTR/183% 4x6-⋗LTR

Caution

Some of the preset ratios are not available depending on the country or region of purchase.

Ratio specified copy

You can specify the copy ratio as a percentage to reduce or enlarge copies.

If you select other than Fit to page and press the right Function button, Magnification screen is displayed. Use the button to specify the magnification.

Caution

400% MAX (maximum copy ratio) and 25% MIN (minimum copy ratio) are selectable.

If you make a copy at the same size as the original, select Same size.

Two-Sided Copying

When Standard copy or Collated copy is selected, you can perform duplex scanning or two-sided copying. Select the two-sided copy settings for ADF duplex scan and 2-sidedPrintSetting.

Specify the place to load originals or copy settings according to the two-sided copying method.

Single-sided to Two-sided

(A)Long-side stapling

(B)Short-side stapling

Place to load the original: platen glass or ADF

ADF duplex scan: Simplex

2-sidedPrintSetting: 2-sided

Caution

When you select 2-sided for 2-sidedPrintSetting, Advanced is displayed on the LCD. You can select the stapling side of the paper by pressing the right Function button. Also, you can select whether to display the preview screen when you load the original on the platen glass.

Two-sided to Single-sided

(A)Long-side stapling

(B)Short-side stapling

Place to load the original: ADF

ADF duplex scan: Duplex

2-sidedPrintSetting: 1-sided

Caution

When you select Duplex for ADF duplex scan, Advanced is displayed on the LCD. You can select the stapling side of the paper by pressing the right Function button.

Two-sided to Two-sided

(A)Long-side stapling

(B)Short-side stapling

Place to load the original: ADF

ADF duplex scan: Duplex

2-sidedPrintSetting: 2-sided

Caution

When you select Duplex for ADF duplex scan and press the right Function button, you can select the stapling side of the original. When you select 2-sided for 2-sidedPrintSetting and press the right Function button, you can select the stapling side of the paper.

Select the same stapling side for the original and the paper.

Caution

If Device memory is full. Cannot continue process. appears on the LCD when scanning, set the print quality to Standard, then try copying again. If the problem is not resolved, set the print quality to Fast and try copying again.

Two-sided copy setting can be used in combination with 2-on-1 copy or 4-on-1 copy when Standard copy is selected.

-⋗ Refer to [ Copying Two Pages to Fit onto a Single Page ] within this webpage.

-⋗ Refer to [ Copying Four Pages to Fit onto a Single Page ] within this webpage.

If you are copying in black & white, print intensity of the Two-sided copy may differ from that of a single-sided copy.

- When Loading the Original on the platen glass:

Before scanning:

When you select 2-sided for 2-sidedPrintSetting and the preview function is activated, the machine starts pre-scanning before scanning the original. When pre-scanning is finished, the screen below (preview screen) is displayed on the LCD.

(1) Rotate

If you press the right Function button, the original rotates by 180 degrees.

(2) Rescan

If you press the left Function button, the original is rescanned.

Press the OK button to start scanning.

After scanning:

Placing documents (platen) screen appears on the LCD after scanning each sheet of original.

Remove the sheet of original from the platen glass after scanning and load the next sheet on the platen glass, then press the OK button.

Caution

If you do not need more scanning, press the left Function button. The machine starts copying.

You can add the copying job while printing.

-⋗ Refer to [ Adding the Copying Job (Reserve copy) ] within this webpage.

Copying Two Pages to Fit onto a Single Page

When you select 2-on-1 copy for Layout in Standard copy, you can copy two original pages onto a single sheet of paper by reducing each image.

Press the right Function button on the Copy standby screen to display the print settings screen, then select 2-on-1 copy for Layout.

Press the right Function button to specify the advanced layout. You can also use this function with Orientation setting.

When Portrait is selected for Orientation

2-on-1 copy layout: Left to right

2-on-1 copy layout: Right to left

When Landscp. is selected for Orientation

2-on-1 copy layout: Top to bottom

2-on-1 copy layout: Bottom to top

After selecting the layout and press the OK button, you can select whether you use the preview screen. If you select ON, the preview screen is displayed so that you can check the orientation.

Caution

This function can be used in combination with Two-sided copy.

If you use this function in combination, you can copy four original pages on one sheet of paper. In this case, two original pages are copied on each side of paper.

If you use this function in combination, select the two-sided copy setting for ADF duplex scan and 2-sidedPrintSetting and the stapling side of print paper on the Print settings screen.

For details on two-sided copy function:

-⋗ Refer to [ Two-Sided Copying ] within this webpage.

- When Loading the Original on the platen glass:

Before scanning:

(1) Rotate

If you press the right Function button, the original rotates by 180 degrees.

(2) Rescan

If you press the left Function button, the original is rescanned.

Press the OK button to start scanning.

After scanning:

Placing documents (platen) screen appears on the LCD after scanning each sheet of original.

Remove the sheet of original from the platen glass after scanning and load the next sheet on the platen glass, then press the OK button.

Caution

If you do not need more scanning, press the left Function button. The machine starts copying.

You can add the copying job while printing.

-⋗ Refer to [ Adding the Copying Job (Reserve copy) ] within this webpage.

Copying Four Pages to Fit onto a Single Page

When you select 4-on-1 copy for Layout in Standard copy, you can copy four original pages onto a single sheet of paper by reducing each image. Four different layouts are available.

Press the right Function button on the Copy standby screen to display the print settings screen, then select 4-on-1 copy for Layout.

Press the right Function button to specify the advanced layout.

When Upper-left to right is selected

When Upper-right to left is selected

When Upper-left to bottom is selected

When Upper-right to bottom is selected

After selecting the layout, press the OK button, you can select whether you use the preview screen. If you select ON, the preview screen is displayed so that you can check the orientation.

Caution

This function can be used in combination with Two-sided copy.

If you use this function in combination, you can copy eight original pages on one sheet of paper. In this case, four original pages are copied on each side of paper.

If you use this function in combination, select the two-sided copy setting for ADF duplex scan and 2-sidedPrintSetting and the stapling side of print paper on the Print settings screen.

For details on two-sided copy function:

-⋗ Refer to [ Two-Sided Copying ] within this webpage.

- When Loading the Original on the platen glass:

Before scanning:

(1) Rotate

If you press the right Function button, the original rotates by 180 degrees.

(2) Rescan

If you press the left Function button, the original is rescanned.

Press the OK button to start scanning.

After scanning:

Placing documents (platen) screen appears on the LCD after scanning each sheet of original.

Remove the sheet of original from the platen glass after scanning and load the next sheet on the platen glass, then press the OK button.

Caution

If you do not need more scanning, press the left Function button. The machine starts copying.

You can add the copying job while printing.

-⋗ Refer to [ Adding the Copying Job (Reserve copy) ] within this webpage.

Copying Thick Originals Such as Books

When copying thick originals such as books, you can make a copy without black margins around the image and gutter shadows. Using this function, you can reduce unnecessary ink consumption.

1. Make sure that the machine is turned on.

2. Load paper.

-⋗ [ Loading Paper ]

3. Press the MENU button.

The menu screen is displayed.

4. Select Advanced copy, then press the OK button.

5. Select Frame erase copy, then press the OK button.

6. Load the original on the platen glass.

Caution

When you use this function, load the original on the platen glass.

7. Specify the number of copies by using the + or - button.

Change the print settings as necessary.

-⋗ Refer to [ Setting Items ] within this webpage.

Caution

When the Copy standby screen is displayed, pressing the right Function button allows you to preview an image of the printout on the preview screen.

-⋗ Refer to [ Displaying the Preview Screen ] within this webpage.

8. Press the Color button for color copying, or the Black button for black & white copying.

The machine starts copying.

Caution

Close the document cover.

There may be a narrow black margin that appears around the image. This function removes the dark margins only. If a scanned book is too thin or when the machine is used near a window or in a bright environment, a faint black frame may remain. Also, if the color of an original is dark, the machine cannot distinguish the document color from the shadow and this may cause slight cropping or a shadow on the crease.

Copying without Borders

You can copy images so that they fill the entire page without borders.

1. Make sure that the machine is turned on.

2. Load the photo paper on the rear tray.

-⋗ [ Loading Paper ]

3. Press the MENU button.

The menu screen is displayed.

4. Select Advanced copy, then press the OK button.

5. Select Borderless copy, then press the OK button.

6. Load the original on the platen glass.

Caution

When you use this function, load the original on the platen glass.

7. Specify the number of copies by using the + or - button.

Change the print settings as necessary.

-⋗ Refer to [ Setting Items ] within this webpage.

8. Press the Color button for color copying, or the Black button for black & white copying.

The machine starts copying.

Caution

Slight cropping may occur at the edges since the copied image is enlarged to fill the whole page. You can change the width to be cropped from the borders of the original image as needed. However, the cropped area will be larger if the extension amount is large.

For details on the paper size and the media type available for borderless copying:

-⋗ [ Printing Area ]

Making Multiple Copies of an Entire Document

You can obtain sorted printouts when making multiple copies of a multi-paged original. In addition, you can copy originals on both sides of paper.

When Collated copy is selected:

When Collated copy is not selected:

1. Make sure that the machine is turned on.

2. Load the paper.

-⋗ [ Loading Paper ]

3. Press the MENU button.

The menu screen is displayed.

4. Select Advanced copy, then press the OK button.

5. Select Collated copy, then press the OK button.

6. Load the original in the ADF.

Caution

When you use this function, load the original in the ADF.

7. Specify the number of copies by using the + or - button.

Change the print settings as necessary.

-⋗ Refer to [ Setting Items ] within this webpage.

Caution

This function can be used in combination with Two-sided copy.

If you use this function in combination, select the two-sided copy setting for ADF duplex scan and 2-sidedPrintSetting and the stapling side of print paper on the Print settings screen.

For details on two-sided copy function:

-⋗ Refer to [ Two-Sided Copying ] within this webpage.

8. Press the Color button for color copying, or the Black button for black & white copying.

The machine starts copying.

Caution

The number of pages the machine can read varies with the document. If Device memory is full. Cannot continue process. appears on the LCD when scanning, reduce the number of document pages to scan and try copying again.

Copying Photos

You can scan printed photos and print them all at one time.

1. Make sure that the machine is turned on.

2. Load the photo paper on the rear tray.

-⋗ [ Loading Paper ]

3. Press the MENU button.

The menu screen is displayed.

4. Select Advanced copy, then press the OK button.

5. Select Photo copy, then press the OK button.

6. Confirm the on-screen instructions, then press the OK button.

7. Load the printed photo on the platen glass following the on-screen instructions, then press the OK button.

When scanning is complete, the print settings confirmation screen is displayed.

8. Specify the settings as necessary.

Use the button to change the setting item and use the button to change the setting.

Caution

Depending on the setting item, some settings cannot be specified in combination with the setting of other setting items. If the setting cannot be specified in combination is selected, Error details is displayed on the LCD. In this case, press the left Function button to confirm the message, then change the setting.

(1) Page size

Select the page size of the loaded paper.

(2) Type (Media type)

Select the media type of the loaded paper.

(3) Print qlty (Print quality)

Select print quality according to the original.

(4) Border (Bordered/Borderless print)

Select bordered or borderless print.

(5) Photo fix

Select No correction, Auto photo fix, or Fade restoration.

Caution

When No correction is selected, the machine prints the scanned image without correction.

When Auto photo fix is selected, the machine corrects the scanned image automatically.

When Fade restoration is selected, the machine corrects the scanned image that have faded over time.

9. Specify the number of copies by using the + or - button.

Caution

By pressing the right Function button, you can preview an image of the printout on the preview screen. Use the

button to change the display.

appears on the photo, the printed photo may not be scanned properly. Rescan the printed photo.

10. Press the Color button for color printing, or the Black button for black & white printing.

The machine starts printing.

Caution

If the printed photo was not scanned properly, the confirmation screen asking you if you continue printing is displayed. By selecting Yes, the machine starts printing. If you rescan the photo, select No and scan the photo again.

Making Copies

Cause and solution

Check 6: Is printing performed beyond the recommended printing area?

If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.

Resize your original document in your application software.

To ensure the best print quality, the machine allows a margin along each edge of media. The actual printable area will be the area inside these margins.

Recommended printing area : Canon recommends that you print within this area.

Printable area : The area where it is possible to print.

However, printing in this area can affect the print quality or the paper feed precision.

Caution

- With performing Automatic Duplex Printing and Duplex (Two-sided) Copying, the printable area will be 0.08 inches (2 mm) smaller at the top margin.

- When performing borderless copying or borderless printing from a printed photo, you can specify the amount of images that extends off the paper by Extended copy amount in Print settings.

Borderless Printing

- By selecting Borderless Printing option, you can make prints with no margins.

- When performing Borderless Printing, slight cropping may occur at the edges since the printed image is enlarged to fill the whole page.

- Duplex printing is not available when performing Borderless Printing.

- For Borderless Printing, use the following paper:

Photo Paper Pro Platinum ⋖PT-101⋗

Glossy Photo Paper "Everyday Use" ⋖GP-501⋗

Photo Paper Glossy ⋖GP-502⋗

Photo Paper Plus Glossy II ⋖PP-201⋗

Photo Paper Plus Semi-gloss ⋖SG-201⋗

Matte Photo Paper ⋖MP-101⋗

Performing Borderless Printing on any other type of paper may substantially reduce printing quality and/or result in printouts with altered color hues.

Borderless Printing on plain paper may result in printouts with reduced quality. Use them only for test printing. You can perform Borderless Printing on plain paper only when printing from your computer.

- Borderless Printing is not available for legal, A5, or B5 sized paper, or envelopes.

- Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom edges of the paper or cause these parts to become smudged.

Other Sizes than Letter, Legal, Envelopes

Size	Printable Area (width x height)
A5	5.56 x 7.95 inches (141.2 x 202.0 mm)
A4	8.00 x 11.38 inches (203.2 x 289.0 mm)
B5	6.90 x 9.80 inches (175.2 x 249.0 mm)
4" x 6" (10 x 15 cm)	3.73 x 5.69 inches (94.8 x 144.4 mm)
4" x 8" (10 x 20 cm)*	3.73 x 7.69 inches (94.8 x 195.2 mm)
5" x 7" (13 x 18 cm)	4.73 x 6.69 inches (120.2 x 169.8 mm)
8" x 10" (20 x 25 cm)	7.73 x 9.69 inches (196.4 x 246.0 mm)
Wide	3.73 x 6.80 inches (94.8 x 172.6 mm)

* This page size can be used only when printing from your computer.

Recommended printing area

(A) 1.60 inches (40.7 mm)

(B) 1.47 inches (37.4 mm)

Printable area

(D) 0.20 inches (5.0 mm)

(E) 0.13 inches (3.4 mm)

(F) 0.13 inches (3.4 mm)

Letter, Legal

Size	Printable Area (width x height)
Letter	8.00 x 10.69 inches (203.2 x 271.4 mm)
Legal*	8.00 x 13.69 inches (203.2 x 347.6 mm)

* This page size can be used only when printing from your computer.

Recommended printing area

(A) 1.60 inches (40.7 mm)

(B) 1.47 inches (37.4 mm)

Printable area

(D) 0.20 inches (5.0 mm)

(E) 0.25 inches (6.4 mm)

(F) 0.25 inches (6.3 mm)

Envelopes

Size	Recommended Printing Area (width x height)
European DL*	4.06 x 7.07 inches (103.2 x 179.6 mm)
US Comm. Env. #10*	3.86 x 7.91 inches (98.0 x 200.9 mm)

* This page size can be used only when printing from your computer.

Recommended printing area

(A) 0.12 inches (3.0 mm)

(B) 1.47 inches (37.4 mm)

(D) 0.13 inches (3.4 mm)

Printing Area

Cause and solution

Check 7: Is the Platen Glass or the ADF Glass dirty?

Clean the Platen Glass or the glass of ADF.

Caution

If the glass of ADF is dirty, black streaks appear on the paper as shown below.

Cause and solution

Check 8: Is the Paper Feed Roller dirty?

Clean the Paper Feed Roller.

Caution

Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Open the paper output tray gently.

3. Select Roller cleaning.

(1) Press the MENU button.

(2) Select Setup, then press the OK button.

The setup menu screen will appear.

(3) Select Maintenance, then press the OK button.

The Maintenance screen will appear.

(4) Select Roller cleaning, then press the OK button.

The confirmation screen will appear.

(5) Select Yes, then press the OK button.

(6) Select the paper source to clean (Rear tray or Cassette), then press the OK button.

4. Clean the paper feed roller without paper.

(1) Follow the message to remove any paper from the paper source you selected in (6) of step 3.

(2) Press the OK button.

The paper feed roller will rotate as it is cleaned.

5. Clean the paper feed roller with paper.

(1) Make sure that the paper feed roller has stopped rotating, then follow the message to load three or more sheets of A4 or Letter-sized plain paper in the paper source you selected in (6) of step 3.

(2) Press the OK button.

The machine starts cleaning. The cleaning will be complete when the paper is ejected.

(3) When the completion message appears, press the OK button.

The screen will return to the Maintenance screen.

Caution

To access other available functions, use the mode buttons or the MENU button.

If the problem is not resolved after cleaning the paper feed roller, contact the service center.

Cleaning the Paper Feed Roller

Cause and solution

Check 9: Is the inside of the machine dirty?

When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged.

Perform the Bottom Plate Cleaning to clean the inside of the machine.

Caution

To prevent the inside of the machine from stains, set the paper size correctly.

Cleaning the Inside of the Machine (Bottom Plate Cleaning)

Remove stains from the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.

Caution

Do not perform any other operations while performing the Bottom Plate Cleaning.

You need to prepare: a sheet of A4 or Letter-sized plain paper*

* Be sure to use a new piece of paper.

1. Make sure that the power is turned on.

2. Open the paper output tray gently.

3. Clean the inside of the machine.

(1) Press the MENU button.

(2) Select Setup, then press the OK button.

The setup menu screen will appear.

(3) Select Maintenance, then press the OK button.

The Maintenance screen will appear.

(4) Select Bottom plate cleaning, then press the OK button.

The confirmation screen will appear.

(5) Select Yes, then press the OK button.

(6) Follow the message to remove any paper from the rear tray, then press the OK button.

(7) Follow the message to fold a single sheet of A4 or Letter-sized plain paper in half widthwise, unfold the paper, then press the OK button.

(8) Follow the message to load only this sheet of paper in the rear tray with the open side facing you, then press the OK button.

Load the paper (A) after unfolding it.

The paper cleans the inside of the machine as it feeds through the machine.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate Cleaning again.

(9) When the completion message appears, press the OK button.

The screen will return to the Maintenance screen.

If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be stained. Clean them according to instructions.

Refer to [ Cleaning the Protrusions inside the Machine ] within this webpage.

Caution

To access other available functions, use the mode buttons or the MENU button.

When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.

Cleaning the Protrusions inside the Machine

Caution

Be sure to turn off the power and disconnect the power plug before cleaning the machine.

- The power cannot be turned off while the machine is sending or receiving a fax, or when unsent faxes are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power plug.

- The machine cannot send or receive faxes when the power is turned off.

- If the power plug is disconnected, the date/time settings will be reset and all documents stored in the machine's memory will be lost. Send or print a necessary document, or save it on a memory card or USB flash drive before disconnecting the power plug.

You need to prepare: cotton swab

If the protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton swab or the like.

Cleaning the Inside of the Machine (Bottom Plate Cleaning)

Cause and solution

Check 10: Set Ink Drying Wait Time longer

Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.

1. Make sure that the machine is turned on.

2. Open the printer driver setup window.

3. Click the Maintenance tab and then Custom Settings.

4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.

5. Confirm the message and click OK.

1. Make sure that the printer is turned on.

2. Open the Canon IJ Printer Utility.

3. Select Custom Settings in the pop-up menu.

4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Apply.

5. Confirm the message and click OK.

Cause and solution

Check 11: Is the paper scratched by other loaded paper?

Depending on the media type, the paper may be scratched by other loaded paper when feeding from the Rear Tray. In this case, load one sheet at a time.

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