Close
Issue
If a message is displayed on the Fax standby screen, take the corresponding action described below.
Cause and solution
Auto redial
The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing.
Sending Faxes with the Numeric Buttons
This section describes dialing and sending faxes directly using the Numeric buttons.
Caution
It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, it is recommended that you send them after speaking on the telephone.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
Caution
If you have not set up the machine for sending/receiving faxes yet, the message for setup is displayed on the LCD when you press the FAX button for the first time. When you set up for faxing, follow the procedure according to the instructions on the LCD.
3. Load documents on the platen glass or in the ADF.
Caution
When sending a double-sided document, load the document on the platen glass. Double-sided documents cannot be automatically scanned and sent from the ADF.
4. Adjust the scan contrast and resolution as necessary.
Adjust the scan contrast and resolution following the procedure below.
(1) Press the right Function button.
The TX image quality settings screen is displayed.
(2) Use the 
The following settings are selectable on ScanRes..
-Standard
Suitable for text-only documents.
-Fine
Suitable for fine-print documents.
-Extra fine
Suitable for detailed illustration or fine-print quality documents.
If the recipient's fax machine is not compatible with Extra fine (300 x 300 dpi), the fax will be sent in the Standard or Fine resolution.
-Photo
Suitable for photographs.
Caution
When sending a color fax, documents are always scanned in the same resolution (200 x 200 dpi). The image quality (compression rate) is determined by which scan resolution is selected, except that Extra fine and Photo provide the same image quality.
(3) Press the OK button.
The LCD returns to the Fax standby screen.
5. Use the Numeric buttons to dial the recipient's fax/telephone number.
Use the following buttons to dial the recipient's fax/telephone number.
-Numeric buttons:
Enters the number.
-Right Function button:
Enters a space.
-Center Function button:
Deletes the last character you entered.
-Left Function button:
By pressing this button, you can add recipients registered to the coded speed dial.
6. Press the Color button for color transmission, or the Black button for black & white transmission.
The machine starts scanning the document.
Caution
7. Start sending.
The machine scans the document automatically and starts sending the fax.
Caution
to eject document. is displayed on the LCD. By pressing the OK button, the remaining documents are automatically ejected.
The Placing documents (platen) screen appears on the LCD after scanning each sheet of document.
To send the scanned page, press the OK button to start sending it.
Caution
Caution
-⋗ Refer to [ Automatic Redialing ] within this webpage.
-⋗ [ Document Stored in Machine's Memory ]
Resending Faxes (Redialing a Busy Number)
There are two methods of redialing: Automatic redialing and Manual redialing.
If you send a document and the recipient's line is busy, the machine will redial the number after a specified interval.
-⋗ Refer to [ Automatic Redialing ] within this webpage.
You can redial to the recipients dialed using the Numeric buttons.
-⋗ Refer to [ Manual Redialing ] within this webpage.
Caution
It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, it is recommended that you send them after speaking on the telephone.
Caution
-⋗ Refer to [ Sending Faxes with the Numeric Buttons ] within this webpage.
You can enable or disable automatic redialing. If you enable automatic redialing, you can specify the maximum number of redial attempts and the length of time the machine waits between redial attempts.
Enable and specify the automatic redialing setting on Auto redial in Advanced FAX settings under FAX settings.
Caution
While automatic redialing, the unsent fax is stored in the machine's memory temporarily until the sending fax is complete. If a power failure occurs or you unplug the power cord before automatic redialing is complete, all faxes stored in the machine's memory are deleted and not sent.
Caution
Follow the procedure below for manual redialing.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Load documents on the platen glass or in the ADF.
4. Adjust the scan contrast and resolution as necessary.
Caution
For details on how to adjust the scan contrast and resolution, Refer to [ Sending Faxes with the Numeric Buttons ] within this webpage.
5. Press the Redial/Pause button.
The Redial screen is displayed.
6. Use the
7. Press the Color button for color transmission, or the Black button for black & white transmission.
Caution
Color transmission is available only when the recipient's fax machine supports color faxing.
Caution
to eject document. is displayed on the LCD. By pressing the OK button, the remaining documents are automatically ejected.Cause and solution
This group dial cannot be used. Coded speed dial ##
* "##" represents a two-digit number.
You selected a coded speed dial code to which a group is registered with the Hook button pressed.
A coded speed dial code to which a group is registered cannot be used in this way.
Cause and solution
Replace the receiver
The handset is not placed in the handset cradle correctly.
Replace the handset correctly.
Cause and solution
Try again in black & white
The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax.
Alternatively, you select [ Send in black & white ] for [ Color transmission ] in [ Advanced FAX settings ] under [ FAX settings ]. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing.
Cause and solution
Failed to connect
The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].
Cause and solution
Received in memory
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.
Replace the ink tank.
-⋗ [ Replacing an Ink Tank ]
Caution
You can set the machine to forcibly print a received fax even if the ink has run out.
Set Print when out of ink in Auto print settings under FAX settings to Print.
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory.
If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.
Cause and solution
Load the paper and press the OK button.
Load the same size of paper as that specified by Page size, then press the OK button.
Press the FAX button to resume printing of the fax.
You can print the faxes stored in the machine's memory from the Memory reference screen in the Fax menu.
-⋗ [ Printing a Document in Machine's Memory ]
Caution
Cause and solution
Busy/no signal
The connection method differs depending on your telephone line.
-⋗ Refer to [ Basic Connection ] within this webpage.
-⋗ Refer to [ Connecting Various Lines ] within this webpage.
If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.
Caution
Do not connect fax machines and/or telephones in parallel (US and Canada only).
If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.
If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.
Basic Connection
Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.
When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.
Caution
Be sure to connect the telephone line before the machine is turned on.
If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.
Caution
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.
Connecting Various Lines
This section introduces how to connect various lines.
These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.
Caution
xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.
A Digital Subscriber Line
B xDSL modem (splitter may not be built-in to the modem)
C Broadband router compatible with Internet Telephone
D Computer
E Telephone or answering machine
F WAN (Wide Area Network) port
G LAN (Local Area Network) port
H TEL port
I LINE port
* Port configurations and names may vary depending on the product.
Caution
A Analog Subscriber Line
B xDSL modem (splitter may not be built-in to the modem)
C Computer
D Telephone or answering machine
Caution
Caution
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Cause and solution
Memory is full
The connection method differs depending on your telephone line.
-⋗ Refer to [ Basic Connection ] within this webpage.
-⋗ Refer to [ Connecting Various Lines ] within this webpage.
If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.
Caution
Do not connect fax machines and/or telephones in parallel (US and Canada only).
If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.
If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.
Basic Connection
Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.
When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.
Caution
Be sure to connect the telephone line before the machine is turned on.
If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.
Caution
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.
Connecting Various Lines
This section introduces how to connect various lines.
These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.
Caution
xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.
A Digital Subscriber Line
B xDSL modem (splitter may not be built-in to the modem)
C Broadband router compatible with Internet Telephone
D Computer
E Telephone or answering machine
F WAN (Wide Area Network) port
G LAN (Local Area Network) port
H TEL port
I LINE port
* Port configurations and names may vary depending on the product.
Caution
A Analog Subscriber Line
B xDSL modem (splitter may not be built-in to the modem)
C Computer
D Telephone or answering machine
Caution
Caution
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Cause and solution
Awaiting document processing
The received faxes were not saved on the memory card/USB flash drive automatically because the memory card/USB flash drive was not inserted or because it was not writable.
Press the OK button.
The received faxes are stored in the machine's memory. Insert the writable memory card/USB flash drive, then save the received faxes to the memory card/USB flash drive manually.
-⋗ [ Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive ]
Delete the unnecessary fax from machine's memory after saving to the memory card/USB flash drive.
Cause and solution
Fax info does not match
Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when [ Check RX FAX information ] in [ Security control ] under [ FAX settings ] is set to [ ON ].
Cause and solution
Reception rejected
Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings.
Cause and solution
Waiting for report output...
If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.
Replace the ink tank.
-⋗ [ Replacing an Ink Tank ]
Load the paper and press the OK button.
Load the same size of paper as that specified by Page size, then press the OK button.
Press the FAX button to resume printing of the report.