PIXMA MX895 Support

FAQs & troubleshooting

Cannot Send a Fax

Content Id: 8201328800

Issue

Cause and solution

Check 1: Is the power turned on?

You cannot send faxes if the power is turned off. Press the ON button to turn the power on.

If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power automatically.

If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the operation panel are lit), reconnect it, then press the ON button to turn on the power.

If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

A: ON button

B: FAX Memory lamp

Caution

Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord.

If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

Caution

If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on.

Cause and solution

Check 2: Is the document being sent from memory or the fax being received into memory?

When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Do not print is selected for Received documents in Auto print settings under FAX settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the memory card or the USB flash drive.

To print a document in the machine's memory:

-⋗ Refer to [ Printing a Document in Machine's Memory ] within this webpage.

To delete a document in the machine's memory:

-⋗ Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

To save a document on a memory card or a USB flash drive

-⋗ Refer to [ Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive ] within this webpage.

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

For details on how to print the list of documents,　Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

- Printing a List of the Document in Machine's Memory

- Printing a Specified Document in Machine's Memory

- Printing All the Documents in Machine's Memory

Caution

The memory list shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

- Printing a List of the Document in Machine's Memory

Print the list of the documents following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

-⋗ [ Loading Paper ]

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Print memory list, then press the OK button.

7. Use the button to select Yes, then press the OK button.

The list of documents stored in the machine's memory is printed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

- Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

-⋗ [ Loading Paper ]

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Print specified document, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0000" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

7. Use the button to select the transaction number of the document you want to print, then press the OK button.

The confirmation screen is displayed.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in the machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Caution

If there are no documents stored in the machine's memory, There is no document that can be printed. is displayed. Press the OK button to return to the previous screen.

To print other documents, repeat the procedure from steps 7 and 8.

- Printing All the Documents in Machine's Memory

Print all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

-⋗ [ Loading Paper ]

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Print all received documents, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

- Deleting a Specified Document in Machine's Memory

- Deleting All the Documents in Machine's Memory

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

- Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

5. Use the button to select Delete specified document, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

6. Use the button to select the transaction number of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there are no documents stored in the machine's memory, There is no document that can be deleted. is displayed. Press the OK button to return to the previous screen.

To delete other documents, repeat the procedure from steps 6 and 7.

- Deleting All the Documents in Machine's Memory

Delete all the documents in the machine's memory following the procedure below.

Caution

This function is not available while the machine is receiving a fax.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

5. Use the button to select Delete all documents in memory, then press the OK button.

The confirmation screen is displayed.

6. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be deleted.

Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive

You can save the received faxes stored in the machine's memory to a memory card or a USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the memory card or the USB flash drive, or save all the documents in its memory to the memory card or the USB flash drive at a time.

- Saving a Specified Received Document in Machine's Memory to Memory Card/USB Flash Drive

- Saving All the Received Documents in Machine's Memory to Memory Card/USB Flash Drive

Caution

Do not remove the memory card or USB flash drive from the machine until saving is complete.

You cannot use a memory card and USB flash drive at the same time. Be sure to use only one of them at a time for saving faxes.

For safety reasons, we recommend backing up faxes saved on a memory card or USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

After saving the fax in the machine's memory to the memory card or the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

- Saving a Specified Received Document in Machine's Memory to Memory Card/USB Flash Drive

Specify the received document and save it on the memory card or the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

5. Use the button to select Save specified document, then press the OK button.

6. Insert the memory card into the card slot or insert the USB flash drive into the direct print port.

7. Use the button to select the storage media according to step 6, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

8. Use the button to select the transaction number of the document you want to save, then press the OK button.

The specified document is saved.

Caution

If there are no documents stored in the machine's memory, There is no document that can be saved. is displayed. Press the OK button to return to the previous screen.

To save other documents on the memory card or the USB flash drive, repeat step 8.

- Saving All the Received Documents in Machine's Memory to Memory Card/USB Flash Drive

Save all the documents in the machine's memory to the memory card or the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

5. Use the button to select Save all documents, then press the OK button.

6. Insert the memory card into the card slot or insert the USB flash drive into the direct print port.

7. Use the button to select the storage media according to step 6, then press the OK button.

All the documents in the machine's memory will be saved to the memory card or the USB flash drive.

Caution

You can save up to 250 pages of fax as one PDF file.

You can save up to 2000 PDF files on a memory card or USB flash drive.

Faxes are saved according to the order of the transaction number when Save all documents is selected.

If the memory card or USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.

The folder and file name of faxes saved on the memory card or the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

For details on how to set the date and time:

-⋗ [ Setting the Date and Time ]

Importing Faxes Saved on a Memory Card/USB Flash Drive to the Computer

You can import faxes saved on a memory card/USB flash drive to the computer.

After saving faxes, connect the memory card/USB flash drive to the computer, then import the data.

When the machine is connected with the computer, you can import faxes saved on a memory card to the computer using the card slot on the machine.

Document Stored in Machine's Memory

Cause and solution

Check 3: Is the telephone line connected to the External Device Jack?

Reconnect it to the Telephone Line Jack.

To use the fax features of the machine, you can enter the fax settings through the Easy setup.

Using Easy setup

Press the MENU button, then select in the order of Device settings ⋗ FAX settings ⋗ Start Easy setup or Easy setup ⋗ OK button or Start setup.

Caution

Use the button to select the item, then press the OK button.

Easy setup starts up.

Follow the on-screen instruction to complete the settings in accordance with the operating environment.

Complementary Information about Fax Setting Using

Connect to a Telephone Jack

Connect the machine to a telephone jack with the supplied telephone line cable.

The connector is labeled on the back of the machine.

Caution

A basic connection method is shown in this figure.

Users in Europe: If you prepare your own telephone line cable, be sure it is a 6-wire telephone line cable.

Connect to a Telephone

When connecting a telephone or an answering machine, remove the Cap, then connect a telephone or an answering machine with a telephone line cable.

The connector is labeled on the back of the machine.

Caution

Do not use a telephone jack line duplexer.

Users in UK: Use a B.T. adapter for connection as required.

Enter the User information settings and Date/time setting

Refer to the [ Specifying the Basic Settings for Faxing ] to enter the settings.

Enter the DRPD or Network switch settings

Caution

DRPD is available only in US and Canada.

Network switch may not be available depending on the region or country.

Setting Up the FAX

The connection method differs depending on your telephone line.

If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:

-⋗ Refer to [ Basic Connection ] within this webpage.

If you connect the machine to another line such as an xDSL:

-⋗ Refer to [ Connecting Various Lines ] within this webpage.

If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only).

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Basic Connection

Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.

When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.

Caution

Be sure to connect the telephone line before the machine is turned on.

If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.

Caution

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK:

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.

Connecting Various Lines

This section introduces how to connect various lines.

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting to an Internet Telephone

A Digital Subscriber Line

B xDSL modem (splitter may not be built-in to the modem)

C Broadband router compatible with Internet Telephone

D Computer

E Telephone or answering machine

F WAN (Wide Area Network) port

G LAN (Local Area Network) port

H TEL port

I LINE port

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

Connecting to an xDSL

A Analog Subscriber Line

B xDSL modem (splitter may not be built-in to the modem)

C Computer

D Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Connecting the Telephone Line

Cause and solution

Check 4: Is the telephone line type set correctly?

Check the telephone line type setting and change it as necessary.

The connection method differs depending on your telephone line.

If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:

-⋗ Refer to [ Basic Connection ] within this webpage.

If you connect the machine to another line such as an xDSL:

-⋗ Refer to [ Connecting Various Lines ] within this webpage.

If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only).

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Basic Connection

Caution

Be sure to connect the telephone line before the machine is turned on.

If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.

Caution

Before connecting a telephone or answering machine, remove the Telephone connector cap.

For users in the UK:

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.

Connecting Various Lines

This section introduces how to connect various lines.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting to an Internet Telephone

A Digital Subscriber Line

B xDSL modem (splitter may not be built-in to the modem)

C Broadband router compatible with Internet Telephone

D Computer

E Telephone or answering machine

F WAN (Wide Area Network) port

G LAN (Local Area Network) port

H TEL port

I LINE port

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

Connecting to an xDSL

A Analog Subscriber Line

B xDSL modem (splitter may not be built-in to the modem)

C Computer

D Telephone or answering machine

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Connecting the Telephone Line

Cause and solution

Check 5: Is Hook key setting set to Disable?

When you send a fax manually, dial the number with [ Enable ] selected for [ Hook key setting ] in [ Security control ] under [ FAX settings ], or dial the number using the telephone connected to the machine.

Cause and solution

Check 6: Is Dial tone detect set to ON?

Resend the fax after a while.

If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].

Cause and solution

Check 7: Is the fax number registered correctly for speed dialing?

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again.

Caution

You can check the information for speed dialing by printing the telephone number list.

Cause and solution

Check 8: Does an error occur during transmission?

Check the LCD for an error message.

-⋗ [ A Message for Faxing Is Displayed on the LCD ]

Print the Activity report and check for an error.

Cause and solution

Check 9: Is the document loaded properly?

Remove the document, then reload it on the Platen Glass or in the ADF.

Paper Sources to Load Paper

The machine has two paper sources to feed paper; cassette and rear tray.

You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the cassette or rear tray depending on the selection of the page size or media type.

-⋗ [ Media Types You Can Use ]

Caution

When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality.

For details on how to load paper in each paper source, see below.

-⋗ Refer to [ Loading Plain Paper in the Cassette ] within this webpage.

-⋗ Refer to [ Loading Photo Paper in the Rear Tray ] within this webpage.

-⋗ [ Loading Envelopes in the Rear Tray ]

When ON is selected for Auto feed switch in FAX paper settings and the paper source used when you last printed is empty, the machine automatically switches to the other paper source and prints received faxes.

- Loading Plain Paper in the cassette

When you use A4, B5, A5, or Letter-sized plain paper, load it in the cassette.

The machine feeds paper from the cassette automatically by selecting plain paper (A4, B5, A5, or Letter size) in the print settings with the operation panel or the printer driver when printing.

- Loading Photo Paper / Envelopes in the rear tray

When you use photo paper, load it in the rear tray.

The machine feeds paper from the rear tray automatically by selecting the media types other than plain paper, such as photo paper, in the print settings with the operation panel or the printer driver when printing.

When you use plain paper other than A4, B5, A5, or Letter size, also load it in the rear tray.

Loading Plain Paper in the Cassette

You can load only A4, B5, A5, or Letter-sized plain paper in the cassette.

Load other sizes or types of paper in the rear tray.

Caution

We recommend Canon genuine photo paper for printing photos.

For details on the Canon genuine paper, see [ Media Types You Can Use ].

You can use general copy paper.

For the page size and paper weight you can use for this machine, see [ Media Types You Can Use ].

1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, see [ Load the paper after correcting its curl. ] in [ Paper Is Smudged/Printed Surface Is Scratched ].

2. Load paper.

(1) Pull out the cassette from the machine.

(2) Slide the paper guide (A) to align with the mark of page size.

The paper guide (A) will stop when it aligns with the corresponding page size mark.

(3) Load the paper stack WITH THE PRINT SIDE FACING DOWN and THE LEADING EDGE TO THE FAR SIDE, and align it against the right side of the cassette.

Caution

There may be a little space between the paper guide (A) and the paper stack.

(4) Slide the paper guide (B) on the left to align completely with the side of the paper stack.

Caution

Do not load sheets of paper higher than the load limit mark (C).

(5) Insert the cassette into the machine.

Push the cassette all the way into the machine.

3. Open the paper output tray gently.

Caution

After loading paper

Select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver.

Loading Photo Paper in the Rear Tray

Load photo paper in the rear tray. When you use plain paper other than A4, B5, A5, or Letter size, also load it in the rear tray.

Caution

If you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 4" x 8" (101.6 x 203.2 mm), 5" x 7" (13 x 18 cm), or 2.17" x 3.58" (55.0 x 91.0 mm) (Card size) to perform trial print, it can cause paper jams.

1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, see [ Load the paper after correcting its curl. ] in [ Paper Is Smudged/Printed Surface Is Scratched ].

When using Photo Paper Plus Semi-gloss SG-201, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.

2. Load paper.

(1) Open the paper support, raise it, then tip it back.

(2) Open the paper output tray gently.

(3) Slide the paper guides (A) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU.

(4) Slide the paper guides (A) to align them with both sides of the paper stack.

Do not slide the paper guides too hard against the paper. The paper may not be fed properly.

Caution

Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.

Caution

Do not load sheets of paper higher than the load limit mark (D).

Caution

After loading paper

Select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver.

Loading Documents in the ADF (Auto Document Feeder)

You can load documents to copy, fax, or scan in the ADF (Auto Document Feeder).

Caution

To scan a document at optimum quality, load it on the platen glass.

1. Make sure that any original has been removed from the platen glass.

2. Load a document in the ADF.

(1) Open the document tray.

(2) Insert the document in the document tray until you hear a beep sound.

Load the document WITH THE SIDE TO SCAN FACING UP in the document tray.

Caution

When you set the alarm to be silent in Sound control of Device user settings, the alarm will not beep even if the document is inserted in the document tray.

(3) Adjust the document guides to match the width of the document.

Do not slide the document guides too hard against the document. The document may not be fed properly.

Caution

You can specify the output setting when scanning both sided originals in Two-sided paper output setting of Device user settings. You can select whether to output the pages in correct order or with front and back reversed. The reverse setting prioritizes scanning speed.

Loading Paper

Cause and solution

Check 10: Does a printer error occur?

Check the error message on the LCD, then resolve the problem.

-⋗ [ An Error Message Is Displayed on the LCD ]

If you are in a hurry, press the Stop button to close the message, then send the fax.

Cause and solution

Check 11: Is the telephone line connected correctly?

Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.

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