Recommended actions to take when the [REMOVE THE CASSETTE] message or Eject icon appears

When the [REMOVE THE CASSETTE] message is on or flashing, or the icon that indicates ejection is flashing, it means that a problem has occurred inside the camcorder, and that the safety mode has been activated to stop the camcorder from operating.

This message may occur:

1. When a camcorder is damaged because:

1-1. Condensation droplets have formed inside the camcorder.

Please refer to the following related information (on condensation).

1-2. The camcorder has detected sand, water, or some other foreign substance.

1-3. A damage impact happened from outside.

For example, a camcorder is dropped or bumped against a hard surface.

1-4. The camcorder has been operated incorrectly.

A tape has been forced into the cassette compartment or the cassette compartement was pressed down while the tape was loading.

1-5. A camcorder has a breakdown.

2. When a cassette compartment is damaged because:

Dusty or damaged cassette tapes have been used.

The following steps should be attempted when either message appears:

- Remove and reload the videocassette, or use a new videocassette.

- In the case of a condensation, [CONDENSATION HAS BEEN DETECTED. REMOVE THE CASSETTE] appear, and at the same time, the icon that indicates removing the cassette tape starts flashing. In this case, remove the videocassette, and leave the cassette compartment open in a dry place. Do not reload the cassette until the condensation warning icon stops flashing.

Condensation warning icon

For more information on condensation, please refer to the related information below.

If the [REMOVE THE CASSETTE] message is still on or flashing, or the icon that indicates ejection is still flashing after following the steps listed above, please contact a Canon Service Center near you for assistance.