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If an error code is displayed on the LED, take the corresponding action described below.
When a printer error occurs, the Alarm lamp is lit orange. The number displayed on the LED indicates the type of error that has occurred. Check the error code displayed on the LED and take the appropriate action to correct the error.
E and number (error code) are alternately displayed on the LED.
Cause and solution
E, 2
The machine is out of paper. / Paper does not feed.
Reload the paper correctly and press the Black or Color button.
Cause and solution
E, 3
Paper Output Tray is closed. / Paper jam.
If the Paper Output Tray is closed or not opened fully, open it fully. The machine resumes printing. If opening the Paper Output Tray fully does not resolve the problem, the paper may be jammed. Remove the jammed paper, reload paper properly in the machine, and then press the Black or Color button. See "Paper Jams".
Cause and solution
E, 4/ E, 5
The FINE Cartridge cannot be recognized.
The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine. Open the Scanning Unit (Cover), and then make sure that the FINE Cartridges are installed properly and that the installed FINE cartridges are compatible with the machine.
If the error is not resolved, the Print Head may be damaged. Contact your Canon Service representative.
Cause and solution
E, 7
FINE Cartridge is not installed in the correct position.
Make sure that each FINE Cartridge is installed in the correct position.
See "Replacing FINE Cartridges".
Cause and solution
E, 8
Ink absorber is almost full.
The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example.
This error code indicates that the ink absorber is nearly full.
Press the Black or Color button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible. (You will need to replace a particular part of the machine.)
Cause and solution
E, 1, 3
Ink level cannot be detected.
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the Stop/ Reset button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Caution
If the function for detecting the remaining ink level is disabled, the followings are observed:
Cause and solution
E, 1, 4
The FINE Cartridge cannot be recognized.
The FINE Cartridge may not be compatible with this machine. Install the appropriate FINE Cartridge. See "Replacing FINE Cartridges".
Cause and solution
E, 1, 5
The FINE Cartridge cannot be recognized.
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Cover) and install the FINE Cartridge properly.
If the error is not resolved, the FINE Cartridge may be damaged.
Contact your Canon Service representative.
Cause and solution
E, 1, 6
Ink has run out.
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Cover).
If printing is in progress and you want to continue printing, press the Stop/Reset button for at least 5 seconds with the ink cartridge installed.
Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
Caution
If the function for detecting the remaining ink level is disabled, the followings are observed:
Cause and solution
E, 2, 0
The size of the document cannot be correctly detected or the document is too small when the Fit-to-Page copying is selected. / Scanning the Print Head Alignment Sheet has failed.
Scanning the Print Head Alignment Sheet has failed. Make sure all required boxes on the head alignment sheet are filled in, and that the sheet is set in the correct position and orientation on the Platen Glass. If the error is not resolved, connect the machine to the computer and
align the Print Head on the printer driver. For details, see "Aligning Print Head on the Computer ".