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Issue
Cause and solution
The machine is not ready
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For details on how to resolve the error, see "An Error Code Is Displayed on the LED".
Cause and solution
The machine is not connected properly
Make sure that the USB cable is securely plugged into the machine and the computer.
Cause and solution
Printer port setting does not match the computer's interface connecting the machine.
Check the printer port settings.
* In the following instruction, "XXX" signifies your machine's name.
(1) Log into a user account with the administrator privilege.
(2) Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3) Right-click the Canon XXX icon, then select Properties.
(4) Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port setting according to the interface you are using.
Cause and solution
MP Drivers are not installed properly
The MP Drivers may not be installed properly. Uninstall them following the procedure described in the PC Printing Guide on-screen manual and reinstall them following the procedure described in your setup sheet. -⋗ "Uninstalling the MP Drivers"
Windows
Caution
1. Be sure to TURN THE MACHINE OFF before continuing.
1-1.Press the ON button.
1-2. Make sure that the Power lamp stops flashing.
2. Turn the computer on and start Windows®.
Caution
If the Found New Hardware or Found New Hardware Wizard screen appears automatically, remove the USB cable connected to your computer. Click Cancel to quit the screen. In Windows Vista, the screen may close automatically when the USB cable is unplugged. Then turn off the machine and proceed from step 3. to install the software.
3. Insert the Setup CD-ROM. The setup program should run automatically.
In Windows Vista, go to Step 4. In Windows XP and Windows 2000, go to Step 6.
Caution
If installation does not start automatically, double-click the CD-ROM icon 
4. If the AutoPlay screen appears, click Run Msetup4.exe.
5. If the User Account Control screen appears, click Continue.
If the same screen reappears in subsequent steps, click Continue.
6. When the main menu appears, click Easy Install.
The MP Drivers, On-screen Manuals, and application software are installed automatically.
Caution
If you want to select particular items to install, click Custom Install and follow the onscreen instructions to proceed the installation.
7. When the list of applications to install appears, confirm the contents, click Install.
Caution
Move the cursor over items to display explanations of each application.
8. When the License Agreement is displayed, read it carefully and click Yes. Two License Agreement screens may appear.
The software installation starts.
9. When the Printer Connection screen appears, connect one end of the USB cable to the computer, the other to the machine, then TURN THE MACHINE ON. The MP Drivers will begin identifying the printer port being used.
Caution
If you cannot go to the next procedure after three minutes, refer to "Troubleshooting" instructions in the Quick Start Guide.
10. When the Print Head Alignment Recommended screen appears, click Next.
11. When the Setup Complete screen appears, click Next.
12. When the User Registration screen appears, click Next.
Caution
To register later, click Cancel and go to Step 13. After software installation is complete, double-click 
Follow on-screen instructions to register your product. You will need your product serial number, which is located on the inside of the machine.
(A) Serial Number
13. When the Extended Survey Program screen appears, confirm the message. We would appreciate it if you would take part in this program regarding the use of Canon printers. If you can agree, click Agree.
If Do not agree is clicked, the Extended Survey Program will not be installed but you can use the machine normally.
14. When the Installation completed successfully screen appears, click Exit. Remove the Setup CD-ROM after clicking Exit.
If Restart is displayed, make sure that the Restart the system now (recommended) check box is selected, then click Restart.
Remove the Setup CD-ROM after restarting the computer.
Caution
Keep the Setup CD-ROM in a safe place in case you need to reinstall the software.
Software installation is now complete.
Macintosh
Caution
1. Connect one end of the USB cable to the computer and the other to the machine.
Caution
Make sure the machine is turned on.
2. Turn on your Mac and insert the Setup CD-ROM.
Caution
If the CD-ROM folder does not open automatically, double-click the CD-ROM icon on the desktop.
3. Double-click the Setup icon.
4. When the Authenticate screen appears, enter your administrator name and password. Click OK. If you do not know your administrator name or password, click 
5. When the main menu appears, click Easy Install.
The MP Drivers, On-screen Manuals, and application software are installed automatically.
Caution
If you want to select particular items to install, click Custom Install and follow the onscreen instructions to proceed the installation.
6. When the list of applications to install appears, confirm the contents, then click Install.
Caution
Move the cursor over items to display explanations of each application.
7. Read the License Agreement carefully and click Yes.
The software installation starts.
8. When the Print Head Alignment Recommended screen appears, click Next.
9. When the Setup Complete screen appears, click Next.
10. When the User Registration screen appears, click Next.
Caution
To register later, click Cancel and go to Step 11. After software installation is complete, double-click 
Follow on-screen instructions to register your product. You will need your product serial number, which is located on the inside of the machine.
(A) Serial Number
11. When the Installation completed successfully screen appears, click Restart.
Remove the Setup CD-ROM after restarting the computer.
The system is restarted automatically.
Caution
Keep the Setup CD-ROM in a safe place in case you need to reinstall the software.
When using Mac OS X v.10.3.9:
Restarting the computer while connected to the machine may cause the machine not to be detected. To resolve this, either unplug the USB cable then plug it back in again, or turn the machine off then back on again.
Caution
When using Mac OS X v.10.3.9, before using the Operation Panel on the machine to save originals scanned from the Platen Glass to the computer, it is necessary to select MP Navigator EX as the launch application on Image Capture under Applications.
For details, refer to “Scanning Images” in the User’s Guide on-screen manual.
Software installation is now complete.