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PIXMA MP610 Support
FAQs & troubleshooting

Writing Error/Output Error/Communication Error (Windows)

Content Id: 8200132000


Issue

Cause and solution

The machine is not ready

Confirm that the Power lamp is lit green.

If the Power lamp is off, turn the machine on.

While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.

If the Alarm lamp is lit orange, an error may have occurred in the machine. For details on how to resolve the error, see "An Error Message Is Displayed on the LCD".

Cause and solution

Printer port setting does not match the computer's interface connecting the machine

Check the printer port settings.

* In the following instruction, "XXX" signifies your machine's name.

(1) Log into a user account with administrator privilege.

(2) Click Control Panel, then Printer under Hardware and Sound.

In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.

In Windows 2000, click Control Panel then Printers.

(3) Right-click the Canon XXX Printer icon, then select Properties.

(4) Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).

If the port setting is not correct, change the port setting according to the interface you are using, or reinstall the MP Drivers.

Cause and solution

The machine is not connected properly

Make sure that the USB cable is securely plugged in to the machine and the computer.

If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing again.

Cause and solution

MP Drivers are not installed properly

The MP Drivers may not be installed properly. See "How to install the MP drivers ".

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