Printing Does Not Start

Check 1: Make sure that the power plug is securely plugged in, then turn the machine on

While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.

Caution

When printing large data such as a photo or graphics, it may take longer to start printing. While any lamp on the operation panel is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.

Check 2: Check the status of ink tanks. Replace the ink tank if ink has run out

When you need to replace an ink tank, follow the procedure below.

Caution

Handling ink

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the paper output tray gently.

2. Lift the scanning unit / cover, then hold it open with the scanning unit support (A).

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction.

If the document cover is open, you cannot open the scanning unit / cover. Be sure to lift the scanning unit / cover with the document cover closed.

When opening or closing the scanning unit / cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the scanning unit / cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the scanning unit / cover.

3. Remove the ink tank with the lamp flashing fast.

Push the tab (B) and lift the ink tank to remove.

Do not touch the print head lock lever (C).

Caution

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

For details on ink lamp flashing speed, see [ Checking the Ink Status with the Ink Lamps ].

4. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the L-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the L-shape air hole (D).

(3) Slowly twist the orange protective cap (E) 90 degrees horizontally to remove it off.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the L-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

5. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the scanning unit / cover.

(1) Lift the scanning unit / cover slightly.

(2) Set the scanning unit support (G) back to its original position.

(3) Close the scanning unit / cover gently.

Caution

When setting the scanning unit support (G) back to its original position, be sure to hold the scanning unit / cover firmly, and be careful not to get your fingers caught.

Caution

When opening or closing the scanning unit / cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the scanning unit / cover is closed, take appropriate action.

-⋗ [ An Error Message Is Displayed on the LCD ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-⋗ [ Aligning the Print Head ]

The machine may make noise during operation.

Replacing an Ink Tank

Checking the Ink Status with the LCD on the Machine

1. Make sure that the power is turned on, and press the MENU button.

2. Select Setup, then press the OK button.

The setup menu screen will appear.

3. Select Display remaining ink level, then press the OK button.

A symbol appears in the area (A) if there is any information about the remaining ink level.

Example:

Ink tank is running low. Prepare a new ink tank.

Caution

To display and print the model number of the ink tank, select Ink number by pressing the right Function button.

You can also check the ink status on a screen of the LCD displayed while printing.

You can also check the ink status on the computer screen.

-⋗ Refer to [ Canon IJ Status Monitor (Windows) ] within this webpage.

-⋗ Refer to [ Checking the Current Ink Level (Macintosh) ] within this webpage.

Checking the Ink Status with the Ink Lamps

1. Make sure that the power is turned on, and open the paper output tray gently.

2. Lift the scanning unit / cover, then hold it open with the scanning unit support.

-⋗ [ Replacing an Ink Tank ]

3. Check the ink lamp.

Close the scanning unit / cover after checking the ink lamp status.

-⋗ [ Replacing an Ink Tank ]

The ink lamp is on.

The ink tank is correctly installed.

The ink lamp is flashing.

Flashing slowly (at around 3-second intervals)

...... Repeats

Ink tank is running low. Prepare a new ink tank.

Flashing fast (at around 1-second intervals)

...... Repeats

The ink in the ink tank has run out, or the ink tank has been incorrectly installed. Confirm whether the label on the ink tank matches the one on the print head holder. When the tank is correctly installed, replace the ink tank whose lamp blinks quickly.

-⋗ [ Replacing an Ink Tank ]

The ink lamp is off.

The ink tank is not installed properly or the function for detecting the remaining ink level is disabled. If the ink tank is not installed properly, press the mark (Push) on the ink tank until the ink tank clicks into place. If it does not click into place, make sure that the orange protective cap has been removed from the bottom of the ink tank.

If the ink lamp is still off after reinstalling the ink tank, there has been an error and the machine cannot print. Check the error message displayed on the LCD.

-⋗ [ An Error Message Is Displayed on the LCD ]

Caution

You can also check the ink status on the computer screen.

-⋗ Refer to [ Canon IJ Status Monitor (Windows) ] within this webpage.

-⋗ Refer to [ Checking the Current Ink Level (Macintosh) ] within this webpage.

You can also check the ink status on the computer screen.

Canon IJ Status Monitor (Windows)

If you are using the XPS printer driver, replace "Canon IJ Status Monitor" with "Canon IJ XPS Status Monitor" when reading this information.

The Canon IJ Status Monitor is an application software that shows the status of the printer and the progress of printing. You will know the status of the printer with graphics, icons, and messages.

- Launching the Canon IJ Status Monitor

The Canon IJ Status Monitor launches automatically when data is sent to the printer. When launched, the Canon IJ Status Monitor appears as a button on the task bar.

Click the button of the status monitor displayed on the task bar. The Canon IJ Status Monitor appears.

Caution

The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your machine.

- When Errors Occur

The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low). In such cases, take the appropriate action as described.

Checking the Current Ink Level (Macintosh)

You can check the detailed information such as the remaining ink level and the ink tank types of your model.

1. Select Ink Level Information from the pop-up menu on the Canon IJ Printer Utility

An illustration of the ink types and their status are displayed. If a warning or error related to the remaining ink level occurs, the print driver displays an icon to let you know.

In such cases, take the appropriate action as described on the screen.

2. If necessary, click Ink Details

You can check ink-related information.

Caution

Click help

to check which ink tank your model uses.

Click Update to display the current remaining ink level.

Checking the Ink Status

Check 3: Open the scanning unit / cover and check to see if the ink lamps are flashing red

If there is still sufficient ink but its ink lamp is flashing red, an ink tank may not be installed in a right position.

When you need to replace an ink tank, follow the procedure below.

Caution

Handling ink

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.

Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.

Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the paper output tray gently.

2. Lift the scanning unit / cover, then hold it open with the scanning unit support (A).

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction.

If the document cover is open, you cannot open the scanning unit / cover. Be sure to lift the scanning unit / cover with the document cover closed.

When opening or closing the scanning unit / cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.

Do not touch the metallic parts or other parts inside the machine.

If the scanning unit / cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the scanning unit / cover.

3. Remove the ink tank with the lamp flashing fast.

Push the tab (B) and lift the ink tank to remove.

Do not touch the print head lock lever (C).

Caution

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.

For details on ink lamp flashing speed, see [ Checking the Ink Status with the Ink Lamps ].

4. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.

If the orange tape remains on the L-shape air hole (D), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the L-shape air hole (D).

(3) Slowly twist the orange protective cap (E) 90 degrees horizontally to remove it off.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the L-shape air hole (D) blocked, ink may splash.

Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.

Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

5. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.

You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the scanning unit / cover.

(1) Lift the scanning unit / cover slightly.

(2) Set the scanning unit support (G) back to its original position.

(3) Close the scanning unit / cover gently.

Caution

When setting the scanning unit support (G) back to its original position, be sure to hold the scanning unit / cover firmly, and be careful not to get your fingers caught.

Caution

When opening or closing the scanning unit / cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the scanning unit / cover is closed, take appropriate action.

-⋗ [ An Error Message Is Displayed on the LCD ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-⋗ [ Aligning the Print Head ]

The machine may make noise during operation.

Replacing an Ink Tank

Check 4: Open the scanning unit / cover and make sure that the ink lamps light up red

If the ink lamp is not lit, press the mark on the ink tank until it clicks into place.

Check 5: Make sure that the machine is connected to your computer properly

When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:

If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

There could also be a problem with the USB cable. Replace the USB cable and try printing again.

When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly.

Check 6: If you are printing from the computer and there are any unnecessary print jobs, delete them

Check 7: Make sure that your machine's name is selected in the Print dialog box.

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in the Print dialog box.

Caution

To make the machine the one selected by default, select Set as Default Printer.

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in Printer in the Print dialog.

Caution

To make the machine the one selected by default, select the machine for Default printer.

Check 8: Configure the printer port appropriately.(Windows)

Make sure that the printer port is configured appropriately.

1. Log on as a user account with administrator privilege.

2. Select items from the Start menu as shown below.

In Windows 7, select Devices and Printers from the Start menu.

In Windows Vista, select the Start menu ⋗ Control Panel ⋗ Hardware and Sound ⋗ Printers.

In Windows XP, select the Start menu ⋗ Control Panel ⋗ Printers and Other Hardware ⋗ Printers and Faxes.

3. Open the properties of the printer driver for the machine.

In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.

In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.

4. Click the Ports tab to confirm the port settings.

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).

Caution

When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.

If the setting is incorrect:

Reinstall the MP Drivers.

Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:

Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

If the problem is not resolved, reinstall the MP Drivers.

Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:

Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.

If the problem is not resolved, reinstall the MP Drivers.

Check 9: Is the size of the print data extremely large?

Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.

Printing Does Not Start

Issue

Cause and solution

Check 1: Make sure that the power plug is securely plugged in, then turn the machine on

Caution

Cause and solution

Check 2: Check the status of ink tanks. Replace the ink tank if ink has run out

Caution

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Caution

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Checking the Ink Status with the LCD on the Machine

Caution

Checking the Ink Status with the Ink Lamps

Caution

Canon IJ Status Monitor (Windows)

Caution

Checking the Current Ink Level (Macintosh)

Caution

Cause and solution

Check 3: Open the scanning unit / cover and check to see if the ink lamps are flashing red

Caution

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Cause and solution

Check 4: Open the scanning unit / cover and make sure that the ink lamps light up red

Cause and solution

Check 5: Make sure that the machine is connected to your computer properly

Cause and solution

Check 6: If you are printing from the computer and there are any unnecessary print jobs, delete them

Cause and solution

Check 7: Make sure that your machine's name is selected in the Print dialog box.

Caution

Cause and solution

Caution

Cause and solution

Check 8: Configure the printer port appropriately.(Windows)

Caution

Cause and solution

Cause and solution

Check 9: Is the size of the print data extremely large?

Cause and solution

Check 10: Restart your computer if you are printing from the computer