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Thursday 28 June, 2012

PowerShot S100 Service Notification

This notice relates to a potential lens error with some PowerShot S100 digital compact cameras. Please read on for details of the phenomenon, affected products and support available in Australia and New Zealand.

Thank you for using Canon products.

This notice relates to a potential lens error with some PowerShot S100 digital compact cameras. Please read on for details of the phenomenon, affected products and support available in Australia and New Zealand.

Canon apologises to owners of affected products for any inconvenience caused.

Phenomenon

Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.

Affected Products

Some PowerShot S100 Digital Cameras within the following serial number range:                                                      
The first and second digits of the camera’s serial number are any number from“29”through“41.”
For example: “29xxxxxxxxxx”,  “30xxxxxxxxxx”………”41xxxxxxxxxx”
(The [x] characters shown above represent the remaining characters of the product’s serial number.)

Market Support

Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens.

Contact Information for Inquiries:

Canon Australia Services & Support | 13 13 83 (local call)

Canon New Zealand Customer Care | 0800 222 666