Are you looking for business support?Visit Business Support
IMPORTANT NOTICE: Canon offices will be closed from 5:00pm 21 December 2018 and will not reopen until 8:30am 2 January 2019. Except for Christmas, Boxing Day and New Year's Day please get in touch with our service team: 13 13 83
Select what kind of support you need
Find your product
Email our customer support teamSend an enquiry
Speak directly to our customer support team
Everything you need to know about your Canon product warrantyLearn more
Discover how you can make a difference by recycling your Canon productsLearn more
Should you require further information regarding this advisory, please contact your local Canon support representative or authorised reseller.
Canon Group Company, Axis Communications is now responsible for the sales and support of Canon network cameras as of November 1st 2018.
Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. For information regarding the impact of these vulnerabilities on Canon products equipped with fax functions, read more.
We have determined that a recording error may occur with the XF405 / XF400. Find out more about the details of the phenomenon and support plan.
We have determined that a recording error may occur with the EOS C200 / C200B. Find out more about the details of the phenomenon and support plan.
We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.
Firmware Version 1.0.7 improves the panning assist performance when Live View shooting with compatible cameras. Find out more.
The new Firmware Versions provides support for Canon Service Tool for PJ, user commands and a communication error with Crestron equipment.
Firmware Version 1.0.4 corrects a phenomenon in which in rare instances, the operation buttons and some touch panel functions do not respond. Find out more.