EPEAT

Within one year of equipment being placed on the market, Canon provides all reuse and recycling facilities an end-of-life (EOL) characterisation report.

EOL characterisation reports provide information for identifying the presence and location of all materials and components exhibiting hazardous characteristics or requiring special handling within a product. These reports also contain guidance for the effective processing of the materials identified in Directive 2002/96/EC of the European Parliament and of the Council on Waste Electrical and Electronic Equipment Annex II.

The EOL characterisation reports for all Canon EPEAT-registered* products are available here:
EPEAT End-of-Life Characterisation Reports

*EOL characterisation reports are available for EPEAT-registered product within one year of being placed on the market.

Canon offers a variety of options for addressing early product failure. Details pertaining to specific products are listed below.

Business Products

Canon imageFORCE and imageRUNNER ADVANCE DX

If a product failure is encountered, end user customers are advised to contact Canon (13 13 83 or via the Canon Australia online product service and repair form) or their Canon Authorised Partner for service.

Canon business products are supplied with a one-year manufacturer’s warranty, and most customers also enter into service agreements. Subject to coverage, Canon Limited Warranty repair and replacement services are provided by Canon or its Authorised Partners for the term of the warranty period.

Both during the warranty period and afterwards, Canon and its Authorised Partners continue to offer maintenance, repair, and support services at the applicable service rates, in accordance with the relevant service agreements in place.

Our business products supplied in Australia, where applicable, come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). These rights are in addition to the rights and remedies provided under our manufacturer's warranty.

Spare parts are offered up to seven years after the end of production for the following products:

• imageRUNNER
• imageRUNNER ADVANCE DX
• imageRUNNER LBP
• imageFORCE
• imagePRESS
• varioPRINT
• imagePROGRAF
• imageCLASS
• i-SENSYS
• DR/CR Series Scanner

Customers are advised to contact their local service provider or reach out to Canon using the contact details below:

• Australia: 13 13 83

Canon provides a nationwide take-back service for the responsible end-of-life management of its electronic products through its co regulatory partner, the Australia and New Zealand Recycling Platform (ANZRP). The program applies to both consumer and business products, including EPEAT registered and non EPEAT registered equipment.

Through ANZRP’s TechCollect program, end-of-life products are collected nationally from consumers and businesses at no cost and are processed through independently audited recycling and material recovery pathways. The program operates in accordance with Australia’s Recycling and Waste Reduction Act and supports environmentally sound management of electronic waste.

Business Products E-Waste take-back program

• This is managed by either Canon or our Canon Authorised Partners.
• Management of leased products where either Canon or Canon Authorised Partners retains legal ownership.
• Trade-in/Exchange programs where the customer surrenders the product to Canon (or Canon Authorised Partners) in return for compensation or replacement product.

Customers can arrange collection of end-of-life Canon devices for recycling through one of the following channels:

1. Complete the online Canon Business Relocations form - this services relocations and recycling at the end of a products life.
2. Contact the relocations team (to organise recycling of your business printer) by phone on Canon’s Customer Service Line 13 13 83 option “0”, this is printed on the service label affixed to the device.
3. Contact your dedicated Account Manager/Client Services Manager.
4. Contact your Canon Authorised Partner.

Canon’s Customer Service team coordinates the collection and ensures devices are transferred to approved, certified recycling facilities for responsible processing. Canon assumes responsibility for the compliant recycling and processing of devices once received at the approved recycling facility, using audited recycling pathways.

All Business product lines can be taken back for recycling.

4.6.1.2 - The annual volume of total products collected via Canon’s E-waste Take-back Programs in 2024 - 2025 is as follows:

*Based on the Australian financial year July - June
**Material recovery rate does not include waste-to-energy recovery

In addition, collections from public drop off points:

*Based on the Australian financial year July - June

Annually Canon conducts a lifecycle analysis to quantify the environmental impacts and benefits associated with recycling e-waste generated by Canon and its customers and managed by ANZRP under the National Television and Computer Recycling Scheme (NTCRS), including the transportation and reprocessing of used equipment as well as the replacement of virgin material by recovered materials in the collected e-waste.

Below is a list of key environmental aspects affected by our operations:

EPEAT 4.7.2.1 Public disclosure of key environmental aspects (PDF <1MB)

Information regarding toxic release data is found within the link below:

EPEAT 4.7.2.2 Public disclosure of supply chain toxics (PDF <1MB)

Canon provides a take-back service for non-fibre-based packaging associated with products supplied to business customers, with current applicability to imageRUNNER ADVANCE DX and imageFORCE product lines.

Products are delivered using minimal packaging, and any residual packaging is removed from customer sites by Canon’s logistics partner. All collected packaging, including non-fibre-based materials, is managed through Canon’s logistics and recycling arrangements and is recycled.

Canon bears the full cost of collection and recycling under this service.

Canon office machines/printers are not designed to prevent the use of non-Canon toner cartridges and toner containers. For optimum performance of Canon office machines/printers, Canon recommends use of Genuine Canon supplies.

Canon offers take-back services for end-of-life toner and ink cartridges across both business and consumer channels. In Australia, Canon partners with Cartridges 4 Planet Ark (C4PA) and accredited recycler Close the Loop, whose program operates with a zero-waste-to-landfill commitment.

Business customers order a C4PA collection box through Close the Loop's free Cartridge Recycling Program, which supports toner and ink cartridge recycling.

Process Steps

1. Register an account on the Cartridge Collection Program page, including nominating your partner as Canon.

2. Confirm email and wait for account approval (1-2 business days).

3. Log into the member portal to order your free Starter Kit, which includes the collection box (C4PA box), bags, and zip ties.

4. Assemble the box upon arrival, fill bags with cartridges, seal, and book metro pickup via portal or drop at Australia Post (regional).

Key Details

• Program is free for genuine cartridges from partner brands;
• Contact support at 1800 24 24 73 or [email protected] for help.
• More information on Consumer drop off points

In 2025, a total of 102 tonnes of cartridges (toner, ink and toner bottles) were collected across business and consumer channels through Cartridges for Planet Ark. The following provide details regarding the quantity collected and the corresponding end-of-life management method used:

*Close the Loop commits to zero waste to landfill, with no materials from its programs sent to landfill an average of 16% by weight of processed materials sent to Energy from Waste (waste-to-energy) facilities over any 12-month period. This 10% cap is monitored and reported quarterly through management reviews, allowing some waste-to-energy processing as a residual option after maximising recycling and reuse.
Based on calendar year

See: Close The Loop Global Zero to Waste Landfill Policy (PDF download)

Canon toner/ink cartridges and toner containers/ink tanks are not designed to prevent their reuse and recycling. For optimum performance of Canon office machines/printers, Canon recommends use of Genuine Canon supplies.

Canon annually conducts a corporate GHG inventory covering the manufacturer’s Scope 1, Scope 2, and Scope 3 emissions as defined by the GHG protocol.

For more details about GHG emission data, please see Canon Sustainability Report.
https://global.canon/en/sustainability/report/

Target and progress for absolute average annual reduction of GHG emissions

Canon aims to reduce absolute scope 1 and 2 GHG emissions 42% and absolute scope 3 GHG emissions (category 1 and 11) 25% by 2030 from a 2022 base year in line with the SBTi’s* criteria (Canon has submitted these targets to the SBTi for official validation).

* SBTi (Science Based Targets initiative): The Science Based Targets initiative is a global body enabling businesses and financial institutions to set ambitious emissions reductions targets in line with climate science.

SBTi

GHG Emission Data

Scope 1 and 2

Scope 3 (Category 1 + 11)

For more details about GHG emission data, please see Canon Sustainability Report.
https://global.canon/en/sustainability/report/

View the complete list of Canon’s EPEAT Registered Products