A Support Code Is Displayed

⋖ Cause ⋗

Paper is jammed in the paper output slot.

⋖ Action ⋗

Remove the jammed paper.

⋖ Cause ⋗

Paper is jammed inside the machine at the transport unit.

⋖ Action ⋗

Remove the jammed paper from the transport unit.

⋖ Cause ⋗

Document is jammed in the ADF (Auto Document Feeder).

⋖ Action ⋗

Remove the jammed document from the ADF.

⋖ Cause ⋗

The FINE cartridge is not installed.

⋖ Action ⋗

Install the FINE cartridge.

-⋗ [ Replacing a FINE Cartridge ]

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

⋖ Cause ⋗

The FINE cartridge cannot be recognized.

⋖ Action ⋗

Replace the FINE cartridge.

-⋗ [ Replacing a FINE Cartridge ]

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

⋖ Cause ⋗

Appropriate ink cartridge is not installed.

⋖ Action ⋗

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

-⋗ [ Replacing a FINE Cartridge ]

⋖ Cause ⋗

The FINE cartridge is not installed properly, or the FINE cartridge not compatible with this machine is installed.

⋖ Action ⋗

Open the paper output cover, then remove the FINE cartridges.

Make sure that the FINE cartridge compatible with the machine is installed.

Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.

After installing, close the paper output cover.

-⋗ [ Replacing a FINE Cartridge ]

⋖ Cause ⋗

The ink cartridge cannot be recognized.

⋖ Action ⋗

Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

-⋗ [ Replacing a FINE Cartridge ]

⋖Cause⋗

The FINE cartridge cannot be recognized.

⋖Action⋗

Replace the FINE cartridge.

-⋗ [ Replacing a FINE Cartridge ]

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

⋖ Cause ⋗

The ink may have run out.

⋖ Action ⋗

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

-⋗ [ Replacing a FINE Cartridge ]

Caution

If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

⋖ Cause ⋗

The ink has run out.

⋖ Action ⋗

Replace the ink cartridge and close the paper output cover.

-⋗ [ Replacing a FINE Cartridge ]

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

⋖ Cause ⋗

The ink absorber is almost full.

⋖ Action ⋗

Press the machine's OK button to continue printing. Contact the service center.

⋖ Cause ⋗

Printer error has occurred.

⋖ Action ⋗

Contact the service center.

⋖ Cause ⋗

Scanning the print head alignment sheet has failed.

⋖ Action ⋗

Press the OK button to dismiss the error, then take the actions described below.

If the error is not resolved, perform Manual Print Head Alignment.

⋖ Cause ⋗

An error requiring you to contact the service center has occurred.

⋖ Action ⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Contact the service center.

Caution

⋖ Cause ⋗

Printer error has occurred.

⋖ Action ⋗

Cancel printing and turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the machine again.

Cancel printing and turn off the machine.

Then confirm the following.

After confirming the conditions above, turn on the machine again.

If the problem is not resolved, contact the service center.

Caution

⋖ Cause ⋗

Printer error has occurred.

⋖ Action ⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

Caution

If Support Code=6910 is displayed, follow the procedures below.

1. Temporarily turn off the power of all other devices on the network.

2. Set the [ IPv6 settings ] of the machine to [ Inactive ].

3. Place the machine in a different location.

If the problem is not resolved, contact the service center.

Caution