Service and Repair Form
CANON AUSTRALIA PTY LTD - REPAIR SERVICES TERMS
1. Australian Consumer Law
1.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
1.2 The customer acknowledges that due to the nature of the services and the goods, repairs made to the goods may result in loss of any data. It is the customer's responsibility to save or back up data prior to repair.
1.3 In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
2.1 These terms are governed by the laws of New South Wales and each party agrees to submit to the non-exclusive jurisdiction of the courts of New South Wales.
3.1 Canon will use its best endeavours to perform the services by the date notified to the customer. In some circumstances, delivery of the services may be affected by factors out of its control, such as parts availability.
4.1 Canon will issue an invoice to the customer for any services carried out. Canon is not obliged to release or send the goods until after the customer has paid any such outstanding amounts.
4.2 All chargeable services (including the provision of spare parts and other material) will be paid for by the customer at Canon's current rates (including GST). Additional including quote rejection fees and costs, where notified by Canon, may also be payable by the customer.
4.3 Any amount payable by the customer for the services must be paid:
(a) prior to the goods being returned to, or collected by the customer; or
(b) within any approved trading terms between Canon and the customer.
5. Transportation of goods
5.1 Unless otherwise specified in the product warranty or agreed between the parties and subject to applicable law, customer is responsible for arranging delivery of the goods to Canon for the services, at customer's expense.
5.2 Upon completion of the services, Canon will return the goods to the customer at the customer's expense except where:
(a) goods are collected by the customer; or
(b) costs are required to be under Canon's expense under the terms of a product warranty or applicable law.
5.3 If the goods are lost or are significantly damaged during transit in delivery back to the customer, Canon shall repair the goods at Canon's expense. The customer must notify Canon immediately upon receipt if the goods are lost or significantly damaged.
5.4 If Canon is unable to repair the goods as required in clause 5.3, Canon will replace the good with new goods that are the same or similar (as reasonably determined by Canon) to the goods.
6.1 Canon warrants it has exercised due care and skill when providing the service and has taken all necessary care to avoid loss or damage.
6.2 Canon warrants for a period of 6 months from the date of invoice, the goods will be free from defect in workmanship under normal use and service.
6.3 In the event of faulty workmanship, Canon limits its liability, to the maximum extent permitted by law and subject to clause 1.1, to performing the services again.
7. Disposal of Uncollected goods
7.1 In the event customer fails to pay for and/or collect the goods within four months from the date of invoice, Canon may at its absolute discretion dispose of the goods by such means as it considers appropriate, including (but not limited to) private sale, auction, gift or destruction.
7.2 Canon is not obliged to account for any sale or proceeds to the customer.
8. Limitation of Liability
8.1 Where services are not for goods ordinarily acquired for personal, domestic or household use or consumption and fail to comply with a consumer guarantee under the Australian Consumer Law, Canon limits its liability to the remedy set out in clause 6.3. All other potential liabilities are expressly excluded.
9. Collection of Personal Information
If you are sending your product in via mail or courier please ensure you print and attach a copy of this form with your product and follow the shipping instructions outlined below.
Important! Canon cannot be held responsible for equipment that is damaged or lost in shipping. Therefore, we strongly advise that you follow these instructions carefully.
Please do not include media cards, batteries or other accessories unless pertinent to the fault.
1. Once you submit the repair form, an email confirmation will be sent to the email address specified as per the online form.
2. Secure your equipment carefully in a cardboard box with suitable packing material to ensure proper protection during shipping. It is not advisable to send equipment in an envelope.
3. Include the printed email confirmation and any applicable warranty documentation in the box.
4. Select a courier that provides tracking information for the package.
5. Ship your package to:
Canon Camera Repairs
PO BOX 343
North Ryde NSW 1670
Canon Camera Repairs
The Park Estate
5 Talavera Road
Macquarie Park NSW 2113
** Please note this address is not a customer facing premises.
6. You will receive a Goods Received Document in the post or via email (dependent on the details provided). Please check the accuracy of the information supplied and advise us immediately of any changes.
Depending on a number of factors including but not limited to nature of the issue, age of your device, and purchase origin there may be a $50 book - in / assessment fee which will need to be paid before your device is returned. This excludes the cost of return shipping (where applicable) of $33.00 including GST. If the issue is covered by a Canon Australia Warranty or Canon Australia Care Pack – then book - in / assessment fees and repair costs will not apply.
If shipping of batteries to Canon is unavoidable, please ensure that the terminals of each battery is protected from short circuit by either; enclosing them in their original retail packaging, securing them inside separate plastic bags, taping the terminals over or inserting them inside the unit that they were designed to be used with (e.g. Camera). Please refer to your shipping company for detailed packaging instructions & requirements. Please do not ship any damaged batteries or damaged packages containing batteries.