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/ Canon Support

/ Services & Repairs

/ DSLR Cameras and Lenses

Service & repairs

DSLR cameras and lenses

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Please note: Depending on a number of factors including, but not limited to, the nature of the issue, age of your device, and purchase origin, there may be a $50 book - in/assessment fee which will need to be paid before your device is returned.

If the issue is covered by a Canon Australia Warranty, Canon Australia Care Pack or an applicable consumer guarantee under the Australian Consumer Law (ACL) then book-in/assessment fees and repair costs will not apply.

Return shipping (for assessments and repairs not covered by a Canon Australia warranty, Canon Australia Care Pack or an applicable consumer guarantee) is $22.00 including GST to anywhere in Australia.

To get DSLR camera and lens support, please complete the support form

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Try the following if you like to fix it yourself

Call 13 13 83

Monday to Friday - 8am to 5pm AEST within Australia
Send an enquiry

Email our customer support team
Send an enquiry

Have more questions? Try our FAQs section below

How do I return my product to Canon for repair?

For general consumer repairs, we ask you to please complete the repair form and send in your camera in by post or courier.
Can I drop in my camera to the Sydney postal address?

We no longer have a dedicated service counter in the Sydney office because the volume of ‘over-the-counter’ service enquiries has dropped.
Do I have to pay for transport costs?

This will depend on the circumstances of your product, as a non-exhaustive guide:

Generally customers wanting to send their camera product to Canon for assessment and/or repair will arrange their own freight/postage.

Return freight / postage for products under a Canon Australia Manufacturer’s warranty or a Canon Care Pack is covered by Canon. If a problem is covered by an applicable consumer guarantee, then return freight/postage will also be covered in this instance.

Customers with product issues also have the option of addressing the issue via their place of purchase.

For products covered by a Canon Care Pack, Canon will assist in the collection of the product and return freight / postage is covered by Canon. Please call us on 13 13 83 to organise collection.

For chargeable repairs, customers wanting to send their product to Canon for assessment and/or repair will pay inward freight / postage. Return freight will then be added to the repair quotation.
I’m a professional photographer with CPS membership – do I have to post or courier in my equipment?

No. Canon Professional Services (CPS) members can still drop by SUNSTUDIOS to receive the service benefits of their membership.
I’m a Cinema EOS user – do I have to post or courier in my equipment?

No. Cinema EOS products are purchased and serviced via our Authorised Dealers – Lemac and Videocraft. Customers can contact Lemac and Videocraft for sales and rental at the contact details on their respective websites:

Lemac: www.lemac.com.au

Videocraft: www.videocraft.com.au

Service & repairs

DSLR cameras and lenses

Call 13 13 83

Send an enquiry

How do I return my product to Canon for repair?

Can I drop in my camera to the Sydney postal address?

Do I have to pay for transport costs?

I’m a professional photographer with CPS membership – do I have to post or courier in my equipment?

I’m a Cinema EOS user – do I have to post or courier in my equipment?