It is possible that some LV7490 projectors may be affected by a phenomenon in which the power suddenly shuts down during projection or the projected image does not change. A firmware update is available now to address the phenomenon.
Thank you for using Canon products.
It is possible that some LV7490 projectors may be affected by a phenomenon in which the power suddenly shuts down during projection or the projected image does not change. If your LV7490 projector has one of the serial numbers listed below, it may be affected by this phenomenon. Please contact us using the contact information listed at the bottom of this page. A firmware update will be provided at no charge to correct this phenomenon.
Affected Projectors:
LV-7490 projectors with serial numbers whose first two digits are Z7, Z8 or Z9.
Serial Number
Z7*****A
Z8*****A
Z9*****A
How to Identify Affected Products:
The serial number can be identified by following either one of the options below. Please check whether the first two digits of the serial number are Z7, Z8, or Z9.
Option 1. Aim the projector to project at a white surface, and then display the menu to check the serial number (SERIAL NO.).
Press the MENU button on the projector or the remote controller to open the menu screen.
Use the down-arrow (▼) button to select Information, and then press the right-arrow (▶) button.
The [Information 2/2] screen will appear, displaying the [SERIAL NO.] field.
Option 2. Check the serial number which is printed on the label attached to the bottom of the projector.
Contact Information for Inquiries:
Canon Australia Services & Support | 13 13 83 (local call)
Canon New Zealand Customer Care | 0800 222 666
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