Phenomenon identified in EOS 750D and 760D DSLRs

8th May 2015
Phenomenon identified in EOS 750D and 760D DSLRs

This notice is to proactively inform our customers of a potential product issue and Canon’s support actions.

Thank you for using Canon products.

This notice is to proactively inform our customers of a potential product issue and Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.

Potential issue


In some units of the models listed below, white spots may exist on the optical layer which can result in the appearance of dark circular patterns on the captured image under certain shooting conditions. This is due to irregularities on an optical layer, located in front of the image sensor.

Affected products

Some EOS 750D/EOS 760D units with first and second digits of the serial number “01” or “02”.

Identification Procedure:

Serial Number: [XXnnnnnnnnnn]

If “XX” is “01” or “02”, the phenomenon described above may occur.

NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected even if the first and second digits match the pattern described.



Support

Potentially affected cameras will be inspected and prompt service action will be taken.

Contact information for enquiries

Please call the phone numbers below:

Canon Australia
Services & support 
13 13 83 (Local call)

Canon New Zealand 
Customer Care 
0800 222 666
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