Phenomenon identified in XF205 and XF200 (NTSC)

2nd March 2015
Canon is now in the process of making preparations to correct this phenomenon.

To the users of XF205, XF200 (NTSC)

Thank you for using Canon products.

The following phenomenon has been confirmed with the Professional Video Cameras XF205 and XF200.

Canon is now in the process of making preparations to correct this phenomenon.

Phenomenon


After returning the Camcorder from the Power Save mode, footage captured in MXF format (on CF card) may be shaky.

Notes: 
1. Footage does not appear abnormal on the OLED screen during the process of recording. 
2. There is no problem with recording footage in MP4 format (on SD card). 
3. This phenomenon is confirmed for NTSC model only.

 
Affected Products

Professional Video Cameras XF205, XF200 

(This phenomenon affects units running firmware version 1.0.0.xx.)

You can check the firmware version of your camcorder in the [Other Functions] menu.

Press the MENU, and open the [ Other Functions] -> [Firmware]

 


Market Support


The new firmware that addresses the phenomenon described above (version 1.0.1.0) is now available for download.

Please update the firmware of your camera here.

We sincerely apologise for the inconvenience, and would like to thank you for your understanding with this matter.

Contact Information

Australia: Call 13 13 83 (select option 2, then option 2)
New Zealand: Call 0800 222 666 (select option 3, then option 1)
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