To Users of the EOS Digital SLR Cameras

7th March 2017
Following the repair of certain digital SLR cameras*1 at our service centers, we have discovered that when Eye-Fi cards*2 are used or when the general SD card is removed from the card slot promptly after opening the card slot, the camera will not operate normally.

Thank you for using Canon products.

Following the repair of certain digital SLR cameras*1 at our service centers, we have discovered that when Eye-Fi cards*2 are used or when the general SD card is removed from the card slot promptly after opening the card slot, the camera will not operate normally.

We would like to convey the details and our service policy regarding this.

Phenomena

When the target Eye-Fi cards*2 are used, the camera cannot be turned on normally.
When the power switch of the camera set to off, and a general SD card is removed from the card slot promptly after opening the card slot, the camera will not turn on normally after that.
For either one of the phenomena above, if the battery pack is removed and then reinstalled again, the camera will turn on normally. However, for phenomenon 1, if a target Eye-Fi card is inserted into the camera, the phenomenon 2 will occur again. You will need to use a general SD card for shooting in order to use the camera. The camera will need to be repaired by our service center in order to use an Eye-Fi card again.

Affected products *1

Products with the main PCB replaced at Canon’s service centers up to the end of November 2011:

EOS 450D / EOS 500D *3 / EOS 600D / EOS 1000D / EOS 60D *4 *3 EOS 500D with the main PCB replaced at Canon’s service centers from product release through the end of February 2010 are affected. *4 EOS 60D with the main PCB replaced at Canon’s service centers from March 2011 through the end of November 2011 are affected.

Target Eye-Fi cards*2

Eye-Fi cards with “X2” in the product name. For example: Connect X2, Mobile X2, Pro X2, etc.

User support

We offer our sincerest apologies to customers who have been inconvenienced by this problem. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Free repairs will be provided for products affected by these phenomena.
Please request that your product be repaired at the nearest repair facility.
Our free repair service starts from 8/3/2012
 

Contact Information for Inquiries

Canon Australia Services & Support 13 13 83 (Local call)

Canon New Zealand Customer Care 0800 222 666
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