EOS C700, EOS C700 PL Service Notice

31st August 2017, 11:00am

Thank you for using Canon products.

We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below. 

We sincerely apologise for the inconvenience caused to customers.

Phenomenon
 
Footage may be corrupted due to the following conditions.

When the main recording format is set to ProRes (either with CFast or using the Codex Capture Drive*1) and the output recording command is set to [On], a recording error may occur if the recording stops due to the “Media full” message. Then the “Some clips require data recovery” message appears. Even after performing recovery, a message saying “Unable to recover data” appears. The final clip cannot be recovered.

Please note that this will only affect the last recorded clip on the media.  If the media doesn’t become full, this phenomenon will not occur.

*1 In the case of using the separately sold CDX-36150 (CODEX Recorder for EOS C700)

Workaround
 
-When the output recording command is set to [Off], the phenomenon will not occur. 
-Check remaining media capacity before recording new clips in order to avoid the media from becoming full.

Affected Products
 
EOS C700 / EOS C700 PL Digital Cinema Cameras.
Cameras equipped with Firmware Version 1.0.1.1.00 to 1.0.2.1.00 are affected. 

EOS C700 GS PL Digital Cinema Cameras
Cameras equipped with Firmware Version 1.0.0.1.00 are affected.

Market Support
 
Firmware is scheduled for release in early September 2017.

Contact Information for Inquiries
 
Canon Australia:(02) 8873 8585 or email cameraservice@canon.com.au
Canon New Zealand:0800 222 666 or email helpdesk@canon.co.nz

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