A firmware update is available fro WUX10 Mark II, WUX4000 and WUX5000.
Thank you for using Canon products.
The following phenomena have been confirmed on some of the Canon WUX10 Mark II, WUX4000 and WUX5000 projectors.
WUX10 Mark II Projector
When using the projector together with a third-party control device, depending on the timing of the communication between the control device and the projector, the projector may exhibit the following phenomena.
The lamp does not turn on even if the POWER button is operated.
The input image signal cannot be detected and the image cannot be projected.
The projected image is abnormal in colour.
WUX4000, WUX5000 Projectors
When using the projector together with a third-party control device, depending on the timing of the communication between the control device and the projector, in rare instances, the projector may suddenly stop operating. In such case, the projector operations can be recovered by disconnecting and reconnecting the power plug.
If your Canon WUX10 Mark II, WUX4000 or WUX5000 projector meets the criteria listed in the table below, it may be affected by the phenomena described above. If so, please contact us and we will update the firmware of the projector to address these phenomena.
Affected products
The models with the firmware version listed below may be affected by the phenomena listed above and are eligible for the firmware update.
When the network function is disabled, last two digit of Firmware Version is "- -".
How to Identify Affected Products
You can check the firmware version with the procedure below. The example below is from the WUX4000 menu. Please use the same procedure for the other affected projector models.
Make a projection and display the menu.
Press the MENU button on the projector or on the remote controller to open the menu screen.
Use the right cross-directional key (▸) to select the Information tab.
Check the firmware version in the Firmware field. (The following menu is displayed when the Network function is set to "on".)
Contact Information for Inquiries
Canon Australia Services & Support | 13 13 83 (local call)
Canon New Zealand Customer Care | 0800 222 666
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