To Users of the Canon EOS 5D Mark III Digital SLR Camera, and EF200mm f/2L IS USM and EF800mm f/5.6L IS USM Lenses
Thank you for using Canon products.
It has been confirmed that when the EOS 5D Mark III Digital SLR Camera is used with the single
focal telephoto lens, EF200mm f/2L IS USM, and some units of the EF800mm f/5.6L IS USM lens,
there is a phenomenon where an abnormal noise can be heard from the lens.
The support measures for this phenomenon have been decided and they are as described below.
Phenomenon
If either one of the target lenses is attached to the camera with the Image Stabilizer switch on the lens set to ON, as the autofocusing (AF) function is operated, the image stabilizer operates in synchronization and an abnormal noise occurs. This abnormal noise does not affect captured images. This phenomenon only occurs when the camera is used with either one of the specified lenses, and does not occur when the camera is used with other lenses.
Affected Products
EOS 5D Mark III Digital SLR Camera
EF200mm f/2L IS USM Lens
EF800mm f/5.6L IS USM Lens
*If the fifth and sixth digit of the six-digit alphanumeric number that is imprinted on the lens mount of the above EF lenses is of any of the following numbers, the lens is affected. EF200mm f/2L IS USM： If the fifth and sixth digit is 00, 01, or 02. EF800mm f/5.6L IS USM：If the fifth and sixth digit is 00, 01, 02, 03, 04, 05, or 06.
How to Identify Affected Products: Please check the six-digit alphanumeric number as indicated in the image below.
Market Support
Inspections and repairs will be provided free of charge starting from 21st May 2012, for products that are affected by this phenomenon.
Contact Information for Inquiries
Canon Australia
Services & Support 13 13 83 (Local call)
Canon New Zealand
Customer Care
0800 222 666
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