For the phenomenon in which the PIXMA MG3560 does not turn on in some instances.
Thank you for using Canon products.
We have identified a phenomenon in which the PIXMA MG3560 does not turn on in some instances.
Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.
Phenomenon
The printer does not turn on when you press the ON button.r our sincerest apologies to any customers who have been inconvenienced.
Affected Models
PIXMA MG3560 Black model:
The printer serial number is KJEX0001 or later and the firmware version is 1.041.
If your printer’s firmware version is 1.020, 1.030, or 1.040, the phenomenon does not occur.
PIXMA MG3560 White model:
The printer serial number is KJFR0001 or later and the firmware version is 1.041.
If your printer’s firmware version is 1.020, 1.030, or 1.040, the phenomenon does not occur.
PIXMA MG3560 Red model:
The printer serial number is KJGD0001 or later and the firmware version is 1.041.
If your printer’s firmware version is 1.020, 1.030, or 1.040, the phenomenon does not occur.
Phenomenon
The printer does not turn on when you press the ON button.
< How to check the serial number >
The serial number label is attached to the right back of the printer (the red-circled location in the photo below).
< How to check the firmware version >
The firmware version is given in the Nozzle Check Pattern printing.
For how to print the Nozzle Check Pattern, please refer to the packaged On-Screen Manual.
Support
As a temporary solution, unplug the printer power cord, wait for two minutes or longer, then plug the power cord in again. The printer will turn on when you press the ON button.
After the printer is turned on, upgrade the firmware to version 1.051 by downloading it from the Canon Australia website.
If you see the message below when you attempt to upgrade the firmware, click OK to close the message.
Your printer does not need to be upgraded.
You only need to upgrade if your printer’s serial number and firmware version fall within the affected units listed above.
Contact Information for Inquiries:
Australia: Call 13 13 83 (select option 2 – then option 2)
New Zealand: Call 0800 222 666 (select option 1)
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