Information about free of charge repairs.
REVISED: MAY 12 2015. Originally posted February 3 2009.
To users of the EOS 5D Digital SLR camera
Thank you for using Canon products.
Please note that the free-of-charge repairs described below, which we notified you about on February 3, 2009, are scheduled to end on September 30, 2015.
We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.
We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.
Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.
User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support (or Service) Center.
Reinforcement parts will be attached to the right and left sides of the mirror as shown in the image.
To arrange to have the affected units inspected and serviced for this phenomenon at no cost, please contact our Canon Service Centres.
Contact Information for Inquiries
Australia: Call 13 13 83 (select option 2, then option 2)
New Zealand: Call 0800 222 666 (select option 3, then option 1)
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