To users of the EF-S 18-200mm f/3.5-5.6 IS lens

10th March 2016
We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens.

Thank you for using Canon products.

We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

Phenomenon:

There are cases in which the zoom barrel gets stuck and stops moving during zoom operation.

Affected Product:

Digital SLR camera interchangeable lens EF-S 18-200mm f3.5-5.6 IS 

Serial Numbers of affected units:

XX0XXXXXXX

XX1XXXXXXX

XXX0XXXXXX

XXX1XXXXXX

XXX3XXXXXX

Support information:

The products with this phenomenon will be inspected and repaired free-of-charge. If you own one of the affected products, please contact our Customer Support Centre.

Our free repairs service will start on 28/02/2011.

Contact Information for Inquiries:

Canon Australia

Services & Support | 13 13 83 (select option 2, then option 2)

Canon New Zealand


Customer Care | 0800 222 666 (select option 3, then option 1)
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