EOS 5D Mark IV Canon Log Spec Upgrade Service

Thank you for using Canon products. 

Changes:

With this upgrade service, Canon Log - a staple feature in Canon’s Cinema EOS range - can be added to the EOS 5D Mark IV camera, providing enhanced dynamic range and easier colour grading for videographers.

Availability:

The service will be available from 28th June 2017 as a chargeable upgrade, exclusively via Canon authorised service-centres.

Image quality with Canon Log:

• When Canon Log is set, horizontal noise stripes may appear in movies depending on subject or shooting conditions. It is recommended to shoot a few test movies and check before the actual shooting. Note that noise may become more noticeable especially when you apply strong contrast during colour grading of the shot movie.
• Horizontal noise stripes tend to appear when the subject is dark and flat or [Peripheral illumin.] is set to [Enable]. This noise may also appear when ISO speed is relatively low, such as at ISO 400.
• When the noise is noticeable, it is recommended to set [Peripheral illumin.] to [Disable], shoot in brighter exposure, and perform brightness adjustment during colour grading. Also, noise may be decreased when you shoot at ISO speed lower than ISO 400 (even though the dynamic range will be narrowed).

Preparations for the upgrade service

Please contact Canon Service Centres for the details of this upgrade service.

Contact Information for Inquiries:

Canon Australia:  (02) 8873 8585 or email cameraservice@canon.com.au

Canon New Zealand:  0800 222 666 or email helpdesk@canon.co.nz