Manufacturer Warranty and Service Packs

Everything you need to keep your product covered with an on-site service and support (OSS) pack.

Manufacturer Warranty


Your purchase of any Canon product* within Australia which is distributed by Canon Australia is covered by Canon's manufacturer warranty. 

In relation to goods supplied in Australia:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, please see here

* Exceptions apply

How to register your On-site Service and Support pack

Service coverage for your Canon hardware for up to five years

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    1. Order pack 

    Simply order the correct OSS pack at the same time as you purchase your printer

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    2. Receive pack

    The Pack will be delivered to you with a unique code and instructions on how to register your printer.

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    3. Complete registration

    Register your pack when you receive your hardware to avoid any disruption. All hardware and OSS packs must be registered with Canon before any service can be delivered under the OSS agreement.

imagePROGRAF Warranty and On-site Service & Support (OSS) Packs

The imagePROGRAF branded printer and PF branded printhead have a 24 month warranty from new. Second-hand devices may not have a warranty. An OSS Pack is available from Canon Australia and provides service coverage for your imagePROGRAF printer for up to five years.

See full terms and conditions
Canon imagePROGRAF PRO IPF 6000S hero
imageFORMULA Warranty and On-site Service & Support (OSS) Packs

The imageFORMULA branded scanners is automatically covered by our manufacturer’s warranty for 12 months from date of purchase. Second-hand devices may not have a warranty. An OSS Pack from Canon Australia, provides service coverage for your imageFORMULA document scanner printer for up to three years.

See full terms and conditions
imageFORMULA ScanFront 400
Have a question? Check out some common FAQs below

 

  • What is an OSS Pack?

    All Canon hardware are delivered with a standard 12-month warranty that covers manufacturer defects.

    An OSS Pack is not a warranty extension. Rather, it is a separate contract that commences from within 30 days of the date the Canon hardware is installed. For example, if you buy a three-year Canon OSS Pack, it will give the associated hardware three years of service cover (not 12 months plus three years).

    As well as covering for defects, an OSS Pack further protects your investment with genuine Canon on-site Service and Support, should there be a problem with your hardware, you can book a service call without any additional cost to you.*
    * Exceptions apply. See full terms and conditions.
  • What happens if I don't buy one?

    An OSS Pack is not compulsory. However, choosing an OSS Pack will ensure that you avoid additional service costs should your Canon hardware need attention during its life.

    Note: If you do not have a contract and require Canon (or an authorised Canon Service Representative) to perform any service on your hardware, all the items listed in the previous section, would incur additional costs.

    An OSS Pack gives assurance that you will not need to pay these costs should you need to place a service call*.
    * Exceptions apply. See full terms and conditions
  • What is covered?

    Your OSS Pack will cover:

    - Remedial service of spare parts for fair wear and tear
    - Replacement of defective print heads during the Term*
    - Cost of labour (other than travel costs for remote or regional customers)
    - Help desk support for remote assistance
    - Genuine Canon spare parts

    * Applicable to imagePROGRAF printers only
  • What is the process for ordering and registering OSS Packs?

    Simply order the correct OSS pack at the same time as you purchase your Canon hardware (imagePROGRAF printer/Laser printers/imageFORMULA document scanner). The Pack will be delivered to you with a unique code and instructions on how to register your hardware.

    All hardware must be registered with Canon before any service can be delivered under the OSS agreement.

    It is advisable to register your pack when you receive your hardware to avoid any disruption. Packs can be registered via the Business Warranty Registration Form.