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FAQs
Curious about Canon Professional Services? You’re not the only one, here’s what people ask us most.
  • Program Updates – 10 December 2025

    New membership names: Silver, Gold, and Cinema plans are now Starter, Standard, and Premium. Pricing remains the same.
    More plan options: Choose from six membership options — Individual or Team, each with three tiers.
    Monthly payments now available: Enjoy more flexibility with the choice of monthly or annual billing.
    Experience Loans: Formerly known as Evaluation Loans, these continue to offer hands-on access to the latest Canon gear.
    Points system introduced: Earn points with every payment and redeem them for Experience Loans, sensor cleans, or updating supported products.
    Updated quotas: Sensor cleans and loan entitlements are now managed through your plan’s points balance.
    Expanded eligibility: Now anyone over 18 with a valid ABN and at least one eligible Canon product can join.
    New self-service portal: Manage your membership, book services and track requests all in one place, anytime.
Applications
  • What makes me eligible to join Canon Professional Services?

    Anyone 18 or over, with a valid ABN (Australia) and at least one eligible Canon Camera or Lens is eligible to join.
  • How do I apply?

    CPS memberships will reopen in 2026. Register your interest today and be first in line when applications go live.
  • What products are covered?

  • I bought my Canon gear overseas, am I still eligible?

    Yes. Eligible products purchased overseas or second-hand are accepted.
Benefits
  • What benefits do I get with my membership?

    You’ll get discounted rates and priority turnaround on repairs and servicing, access to repair loans while your gear is being serviced, and the ability to claim sensor cleans and experience loans using your membership points. Learn more about benefits.
  • How do product swaps work?

    Use your points to swap eligible gear when your needs change. Each plan includes a set number of swaps per year.
  • How do points work?

    Points are credits included with your CPS plan. Each service has a set point value and your plan defines how many points you receive. You choose how to spend them. Learn more about plan points.
  • What services can I use my points for?

    You can use your points to request experience loans or redeem your sensor cleans and product swaps. You’re free to choose how you use them, but annual limits apply to cleans and swaps depending on your plan. Learn more about plans services.
Service and repairs
  • Can I track my repair status online?

    Yes. As a member you can track your services and repairs progress anytime. This gives you real-time updates on your repair, so you always know what stage it’s at and when to expect completion.
  • What discounts do CPS members receive?

    CPS members receive exclusive discounts on repairs, with savings depending on their membership plan. Learn more about plans discounts and benefits.
  • How long does a typical repair take?

    Repair times can vary depending on the product, the type of issue, and the availability of parts. However, CPS members benefit from priority turnaround on repairs and services.
  • What happens if my product is no longer repairable?

    If your product is no longer repairable, it won’t be eligible for CPS services such as discounted repairs or cleans. CPS benefits including membership access are tied to products that are currently supported and serviceable by Canon.
  • Are all Canon products eligible for services and repairs?

    No. CPS covers Canon Cameras and Lenses that are currently repairable and listed as supported within the program. Check your gear’s eligibility.
  • How many points does a sensor clean cost?

    R Series and D Series cameras cost 100 points per clean. C Series cameras cost 400 points per clean.
Loans
  • What is an Experience loan?

    Experience loans let you try the latest Canon gear before you commit. All loans are subject to availability and the terms and conditions in relation to fair use.
  • How many points does an Experience Loan cost?

    Depending on the tier, Experience loans cost 20 - 350 points per day, with a minimum booking of 3 days. See all Experience Loan point costs.
  • What is a repair loan?

    A repair loan is a same or similar gear loan you can request while your product is being serviced. Subject to availability.
  • What products are available for Experience loans?

    A wide range of Canon Cameras and Lenses are available to try through Experience loans. Browse the full list.
  • How many products can I loan at once?

    You can loan up to five products at a time for Experience Loans, and up to three products for Repair Replacement Loans.
  • What is the loan request window?

    For Experience Loans, you can schedule a loan to start anytime from two weeks to three months in advance.
    For Repair Replacement Loans, requests open three days before the start date and can be scheduled up to two weeks ahead.
    This gives you flexibility to plan ahead and secure the gear you need.
  • How long can I loan a product for?

    Experience Loans are available for a minimum of 3 days and up to 4 weeks, depending on product availability.
    Repair Replacement Loans can be held for up to 6 months. If your repair is completed during this time, the loaned item must be returned within 3 days.
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