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eMaintenance: A managed print solution

The document scanning one-stop-shop for business
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The document scanning one-stop-shop for business


Go hands-free, automatically with eMaintenance

Now you don’t need to wait till things go wrong to get Canon on the job. eMaintenance is designed to take the load off by letting Canon proactively manage and maintain your fleet for you from afar. 

red tick With eMetering your fleet polices itself

Taking MFD meter readings and logging them every day would be a massive waste of your department’s time and would inevitably lead to inaccurate reporting. eMetering eliminates this hassle by sending daily meter readings from every machine directly to Canon. 

red tick With eConsumables you’ll stay topped-up without thinking about it

When you notice toner running out, it could already be too late. With eConsumables, your MFD stays in contact with Canon Australia and we monitor toner consumption closely for you.

red tick Spend less time on hold, with eMonitoring

When you experience a fault, eMonitoring comes in to support you. With this, your MFD's automatically send fault notifications to Canon Australia via email and our Customer Care contacts you to identify the fault and initiates a solution. Less talking, more fixing.
  • Security icon

    End-to-end security, inside and out

    Security is always top of mind. It’s a complete non-issue with eMaintenance, which works with your existing email and online security systems and employs watertight encryption & SSL.

  • Productivity icon

    Increase productivity with decreased downtime

    Are you worried about MFD downtime affecting your productivity? With eMaintenance, we will monitor the performance of your fleet for you. Intercepting issues before they become problems.

  • Monitor health MFD icon

    Keep your fleet healthy and your productivity high

    Device downtime is a productivity killer. Canon’s Remote Diagnostic System (RDS) monitors the health of all your devices and alerts you and Canon the moment an MFD experiences performance issues.

  • Analytics report and analyse icon

    Take a hands-off approach to administration

    Is manual administration taking up too much of your time? eMaintenance sends MFD data to Canon for you, which cuts down on counter reporting errors and ensures accurate billing of service.

Fleet sailing in the ocean

Monitor & manage your fleet automatically, anywhere

With eMaintenance you can watch over your Canon fleet & keep your system running strong whether you’re in the office, or not. Remove the need to manually check on a device with a hands-off software solution tailored to your business that lets you improve productivity & efficiency. Take the remote-control option for everything from stock levels to billing- reducing waste & saving money.

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Security certifications
  • ISO/IEC 27001: 2013/JIS Q 27001: 2014

    Canon Inc. Digital Printing Digital System Development Centre, Kawasaki Office has acquired ISO/IEC 27001:2013/JIS Q 27001: 2014 certification on 16 March 2023.

    Scope of Certification:
    Development, operation and maintenance of online support services for multifunction devices and printers

  • ISO/IEC 27017/JIP-ISMS517-1.0

    Canon Inc. Digital Printing Digital System Development Centre, Kawasaki Office has acquired ISO/IEC 27017 on 16 March 2023.

    Scope of Certification:
    ISMS Cloud Security Management System regarding provision of Monitoring Service for multifunction devices and printers as a cloud service provider, and use of public cloud services (IaaS &PaaS) as a cloud service customer.

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