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Issue
Cause and solution
Check 1: If the POWER lamp is off, make sure that the power plug is plugged in, then turn the machine on
While the POWER lamp is flashing blue, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit blue.
Cause and solution
Check 2: Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1. Log on as a user account with administrator privilege.
2. Select Devices and Printers from the Start menu.
In Windows 7, select Start menu ⋗ Control Panel ⋗ Hardware and Sound ⋗ Devices and Printers.
In Windows Vista, select the Start menu ⋗ Control Panel ⋗ Hardware and Sound ⋗ Printers.
In Windows XP, select the Start menu ⋗ Control Panel ⋗ Printers and Other Hardware ⋗ Printers and Faxes.
3. Right-click the Canon XXX Printer icon, then select Printer properties.
In Windows Vista or Windows XP, right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
Caution
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
Cause and solution
Reinstall the MP Drivers.
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select Canon XXX Printer.
If the problem is not resolved, reinstall the MP Drivers.
Launch the Canon IJ Network Tool, and select "CNBJNPxxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the MP Drivers.
Cause and solution
Check 3: Make sure that the machine is connected to your computer properly
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
Cause and solution
Check 4: Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in [ Deleting the Unnecessary MP Drivers ], insert the Setup CD-ROM into the computer's disc drive and perform [Custom Install] and select [MP Drivers] to install again.
Cause and solution
Check 5: When the machine is connected to your computer with a USB cable, check the status of the device on your computer
Follow the procedure below to check the status of the device.
1. Click Control Panel, System and Security, System, then click the Device Manager button.
In Windows Vista, Click Control Panel, Hardware and Sound, then Device Manager.
If the [User Account Control] screen is displayed, follow the on-screen instructions.
In Windows XP, click [Control Panel], [Performance and Maintenance], [System], then click [Device Manager] on the [Hardware] sheet.
2. Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the machine is correctly connected to the computer.
-⋗ [ Check 3: Make sure that the machine is connected to your computer properly ]
3. Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.