Close
Issue
When an error occurs, the Alarm lamp lights orange, and E and an error code are alternately
displayed on the LED. Take the action described in the table below to correct the error.
Cause and solution
E, 2
The machine is out of paper. / Paper does not feed.
Reload paper in the Auto Sheet Feeder and press the Black or Color button.
Cause and solution
E, 3
Paper jam.
The paper may be jammed. Remove the jammed paper, reload the paper in the machine correctly and then press the Black or Color button.
Cause and solution
E, 4
Ink has run out.
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press the Stop/Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
Cause and solution
E, 5
The FINE Cartridge cannot be recognized.
Possible causes are as follows:
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting output is not satisfactory, carry out the Print Head Alignment.
Cause and solution
E, 7
FINE Cartridge is not installed in the correct position.
Confirm that the FINE Cartridges are installed in the appropriate positions. See [ Replacing FINE Cartridges ]
Cause and solution
E, 8
Ink absorber is almost full.
The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example. The error code "E,8" indicates that the ink absorber is nearly full. Press theBlack or Color button to cancel the error so that you cancontinue printing.
Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of the machine.)
Caution
Canon recommends that you call for service as soon as this error occurs. Once the ink absorber becomes completely full, printing cannot be performed until the ink absorber is replaced.
Cause and solution
E, 1, 4
The FINE Cartridge cannot be recognized.
The FINE Cartridge may not be the compatible with this machine. Install the appropriate FINE Cartridge. If lines are misaligned or the resulting output is not satisfactory, carry out the Print Head Alignment.
Cause and solution
E, 1, 5
The FINE Cartridge cannot be recognized.
Possible causes are as follows:
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting output is not satisfactory, carry out the Print Head Alignment.
Cause and solution
E, 1, 6
Ink level cannot be detected.
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Cause and solution
E, 1, 9
The size of the document cannot be correctly detected or the document is too small when the Fit-to- Page copying is selected.
Failed to scan head alignment sheet.
Make sure the document meets the requirements and correctly loaded on the Platen Glass. Then reload the document and press the Black or Color button.
Check that all necessary circles are filled in the Print Head Alignment Sheet, and that it is placed in the proper position and orientation on the Platen Glass.
You can also perform print head alignment manually.
Cause and solution
If the POWER and Alarm lamps flash alternately as shown belo , or an error code is displayed on the LED, take the action described in the table below to correct the error.
| Error Code | Cause | Action |
| E, 2, x E, 3, x E, 4, x | An error requiring servicing might have occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in and turn on the machine. If the same error occurs, contact a Canon service representative. |
