FAQs & troubleshooting

Paper Jams

Content Id: 8200832900

Issue

Caution

If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.

Cause and solution

Paper Is Jammed in the Paper Output Slot or the Rear Tray

Remove the paper following the procedure below.

1.Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.

Caution

If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Cover), and remove the paper. Be careful not to touch the components inside the machine. After removing all paper, close the Scanning Unit (Cover), and turn the machine back on.

If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

Cause and solution

2.Reload the paper, and touch the OK button on the machine.

If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

Caution

When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

-⋗ [ Loading Paper ]

We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

Cause and solution

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

Cause and solution

Paper Is Jammed inside the Machine at the Transport Unit

Remove the paper following the procedure below.

1.Detach the Rear Cover.

Cause and solution

2.Pull the paper out slowly.

Caution

Be careful not to touch the components inside the machine.

If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

Cause and solution

3.Attach the Rear Cover.

Push the left side of the Rear Cover until it is closed completely.

Cause and solution

If you were not able to remove the paper out in step 2:

4.Remove the Cassette.

Cause and solution

5.Pull the paper out slowly.

Cause and solution

6.If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.

If you did not remove the jammed paper out in step 1 to 5 when automatic duplex printing, check the duplex transport section.

-⋗ [ Jammed Paper Is Not Removed out When Automatic Duplex Printing ]

Caution

When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.

-⋗ [ Loading Paper ]

Cause and solution

7.Insert the Cassette into the machine again, and touch the OK button on the machine.

If you turned off the machine in step 2, all print jobs in queue are canceled. Reprint if necessary.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

Cause and solution

Jammed Paper Is Not Removed out When Automatic Duplex Printing

Before removing the jammed paper, see [ Paper Is Jammed inside the Machine at the Transport Unit ] to remove it from Transport Unit. If the paper jam error continues, remove the jammed paper following the procedure below.

Cause and solution

1.Turn off the machine, and unplug the power cord of the machine from the power supply.

Cause and solution

2. Remove the Cassette.

If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.

Cause and solution

3. Set the machine upright with the left side down.

Caution

When standing the machine, make sure that the Scanning Unit (Cover) is closed securely.

Cause and solution

4. Slowly pull the jammed paper out so that the paper does not tear.

Caution

Set the machine back to its original position immediately after removing the jammed paper.

Cause and solution

5. Align the paper, then reload it in the Cassette.

Reload paper in the Rear Tray, if necessary.

Caution

When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.

-⋗ [ Loading Paper ]

Cause and solution

6. Insert the Cassette into the machine again.

Cause and solution

7. Plug the machine back in and turn the machine back on.

All print jobs in queue are canceled. Reprint if necessary.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

Cause and solution

In Other Cases

Make sure of the following:

Check 1: Are there any foreign objects around the Paper Output Slot?

Check 2: Are there any foreign objects in the Rear Tray?

If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.

Check 3: Is the Rear Cover closed completely?

Check 4: Is the paper curled?

-⋗ [ Check 3: Load the paper after correcting its curl ]

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