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Issue
Cause and solution
Unable to proceed beyond the Printer Connection screen ( Windows )
If you were unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the MP Drivers.
(1) Click Cancel on the Printer Connection screen.
(2) Click Start Over on the Installation Failure screen.
(3) Click Back on the screen that appears next.
(4) Click Exit, then remove the CD-ROM.
(5) Turn the machine off.
(6) Restart your computer.
(7) Make sure you have no application software running, including anti-virus software.
(8) Follow the procedure described in the Easy Setup Instructions to reinstall the MP Drivers.
Cause and solution
Installation does not start automatically when the Setup CD-ROM is inserted into your computer's disc drive
Click Start ⋗ My Computer ⋗ double-click the CD-ROM icon 
In non-XP Windows, double-click the My Computer icon on the desktop and then double-click the CD-ROM icon
Caution
To use the Run command to start the setup program, specify your disc drive and then the name of the setup program, Msetup4.exe. The drive letter of the disc drive depends on your computer.
Cause and solution
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM.
Contact a Canon service representative.
Cause and solution
The Setup CD-ROM is defective
Click Start ⋗ My Computer, and confirm that CD-ROM icon
In non-XP Windows, double-click the My Computer icon on the desktop and confirm that the CD-ROM icon
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM.
Contact a Canon service representative.
Cause and solution
Installation procedure not followed correctly
Follow the procedure described in the Easy Setup Instructions for proper installation.
If the MP Drivers were not installed correctly, uninstall the driver, restart your computer, and then reinstall the driver. Refer to [How to install the MP drivers ].
Caution
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver.
Restart your computer before reinstalling.