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Canon PIXMA MG3560 printer
PIXMA MG3560 Support
FAQs & troubleshooting

Wireless LAN connection of your printer to an access point

Content Id: 8201886700


Issue

Before connecting this printer to the network, confirm the following two items, (A) and (B).

(A) Access point or router (supporting IEEE802.11b/g/n)

An access point or router is a relay device which connects not only the Internet and network devices such as a computer or printer, but also one network device to another.

So, your access point or router must be properly set before you go to the next setup step.

(B) The computer to be used with the printer must be connected to the network.

In order to confirm whether the computer to be used with the printer is connected to the network, try to browse the Internet website from the computer.

Caution

- If you do not know how to set up the router / access point or the Internet, please refer to:

Regarding the setup method and the functions of the access point or the router, refer to the instruction manual for the access point or the router you are using, or contact each manufacturer.
Regarding the setup method of the computer, refer to the instruction manual for the computer you are using, or contact its manufacturer.

Cause and solution

To use the printer in wireless connection, select the setup method first.

Cause and solution

Easy Setup connection

In most cases, you can use the printer in wireless connection using this setup method.

1. Prepare for the "Cableless setup"

Before Starting Wireless Connection Setup

Caution

Make sure that the printer is turned on.

If the power is on, the (green) POWER lamp (A) will be lit.

1. Hold down the Wi-Fi button (B) on the printer until the (orange) Alarm lamp (C) flashes 2 times, then release the Wi-Fi button after the second flash.

2. Make sure that the (blue) Wi-Fi lamp (D) flashes quickly and the (green) POWER lamp is lit.

Now, the printer is ready for wireless LAN connection in the "Cableless setup" method.

The printer is not yet connected to an access point. To complete the connection, you need to install the software.

Install the software.

2. Install the Software (Windows)

Caution

Quit all applications before installation.
Log on using an administrator account.
Internet connection may be required during the installation. Connection fees apply.

1. Insert the CD-ROM into the computer.

Caution

If your computer does not have the CD-ROM drive or you do not have the Setup CD, follow the steps given below.

Select your region, printer name, and computer OS.
In the Product Setup section, click Download. The setup file will be downloaded.
Double-click the downloaded .exe file.

The setup will start automatically. Go to Step 3 and follow the instructions.

2. Click [ Run Msetup4.exe ] on the AutoPlay screen, then click [ Yes ] or [ Continue ] on the User Account Control dialog box.

If the User Account Control dialog box reappears in following steps, click [ Yes ] or [ Continue ].

Caution

If the CD-ROM does not autorun:

Double-click [ (My) Computer ] ⋗ CDROM icon ⋗ [ MSETUP4.EXE. ]

3. Click [ Next ].

4. Click [ Wireless Connection ].

5. Click [ Connect to the network ].

6. Click [ Cableless setup ].

Caution

When the .NET Framework screen appears, click [Yes].

7. Click [ Next ].

Caution

Easy-WebPrint EX

Easy-WebPrint EX is Web print software that is installed on the computer when installing the supplied software. Internet Explorer 7 or later (Windows) is required to use this software. An Internet connection is required for installation.

Follow any on-screen instructions to proceed with the software installation.

8. When the Setup Completion dialog box appears, click [ Complete ].

9. Click [ Next ].

- Important Information for the installation

If the Extended Survey Program screen appears

If you can agree to Extended Survey Program, click [ Agree ].

If you click [ Do not agree ], the Extended Survey Program will not be installed.

(This has no effect on the machine's functionality.)

When the Test Print window is displayed

Test printing will be performed to check the printer's operation.

Load plain paper into the printer and click [ Execute ].

After test printing, click [ Next ].

To skip test printing, click [ Next ] instead of [ Execute ].

10. Click [ Exit ] to complete the installation.

Remove the Setup CD-ROM and keep it in a safe place.

11. Quick Menu starts.

The wireless LAN connection of your printer to the access point in the "Cableless setup" method is completed.

2. Install the Software (Mac OS X)

Caution

Quit all applications before installation.

1. Visit http://canon.com/ijsetup/.

2. Select your region, printer name, and computer OS.

3. In the Product Setup section, click [ Download ]. The setup file will be downloaded.

4. Double-click the downloaded .dmg file.

5. Double-click the [ Setup ] icon.

6. Click [ Next ].

7. In the subsequent screen, enter the administrator name and password. Then click [ Install Helper ].

8. Click [ Next ].

9. Click [ Wireless Connection ].

10. Click [ Connect to the network ].

11. Click [ Cableless setup ].

12. Click [ Next ].

Follow any on-screen instructions to proceed with the software installation.

13. Click [ Add Printer ].

Caution

The alphanumeric characters after "Canon xxx series" is the machine’s Bonjour service name or MAC address.
If the machine is not detected, make sure of the following.

- The machine is turned on.

- The firewall function of any security software is turned off.

- The computer is connected to the access point.

14. Select [ Canon xxx series Canon IJ Network ] and click [ Add ].

Caution

If you will be installing the Canon printer driver on Mac OS X and using the printer through a network connection, you can select [ Bonjour ] or [ Canon IJ Network ] in the [Add Printer] dialog.

If [ Bonjour ] is selected, remaining ink level messages may differ from those indicated by [ Canon IJ Network ].

Canon recommends you to use [Canon IJ Network] for printing.

15. Click [ Next ].

16. Click [ Next ].

- Important Information for the installation

If the Extended Survey Program screen appears

If you can agree to Extended Survey Program, click [ Agree ].

If you click [ Do not agree ], the Extended Survey Program will not be installed.

(This has no effect on the machine's functionality.)

When the Test Print window is displayed

Test printing will be performed to check the printer's operation.

Load plain paper into the printer and click [ Execute ].

After test printing, click [ Next ].

To skip test printing, click [ Next ] instead of [ Execute ].

17. Click [ Exit ] to complete the installation.

Remove the Setup CD-ROM and keep it in a safe place.

18. Quick Menu starts.

The wireless LAN connection of your printer to the access point in the "Cableless setup" method is completed.

Wireless LAN connection of your printer to an access point in the "Cableless setup" method

Cause and solution

WPS connection

When the access point or the router you are using supports the WPS function, you can use this setup method to connect the printer in a wireless connection.

Confirm that the access point or the router you are using has the WPS button.

Caution

There is the WPS mark on the access point or the router you are using if it supports the WPS function.

Wireless Setup Using WPS (Wi-Fi Protected Setup)

Before Starting Wireless Connection Setup

Caution

Make sure that the printer is turned on.

If the power is on, the (green) POWER lamp (A) will be lit.

1. Make sure that the button on the access point is ready to be pressed.

2. Hold down the Wi-Fi button (B) on the printer until the (orange) Alarm lamp (C) flashes once, then release the Wi-Fi button after the flash.

3. Make sure that the (blue) Wi-Fi lamp (D) flashes quickly and the (green) POWER lamp is lit, then press and hold the button on the access point within 2 minutes.

4. Make sure that the (blue) Wi-Fi lamp and the (green) POWER lamp are lit.

Caution

If the (orange) Alarm lamp lights up, see "If the Alarm lamp lights up" below in this page and follow the instructions there.

The wireless LAN setup using WPS is completed.

Install the software.

-⋗[ Install the Software ]

If the Alarm lamp lights up

When the (blue) Wi-Fi lamp flashes slowly and the (orange) Alarm lamp is lit.

- Press the button on only one access point.

- Check the security settings of the access point.

After checking the above points, wait for a while and configure wireless connection setting again.

When the (blue) Wi-Fi lamp flashes quickly and the (orange) Alarm lamp is lit.

Is the network device (router, etc.) turned on? If the network device is already turned on, turn it off, then turn it back on.

If the (orange) Alarm lamp still lights up.

- Are the computer and network device configured?

- Are the access point and printer installed in an open space where wireless communications are possible?

- Is the access point operating in IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b?

Wait for a while, then bring the access point and printer close to each other, and configure wireless connection settings again within a specified time.

Wireless LAN connection of your printer to an access point using WPS

Cause and solution

Windows WCN connection

You can set up the wireless LAN connection using WCN (WCN-NET) of Windows 8, Windows 7, or Windows Vista.

Wireless Setup Using WCN (Windows Connect Now)

Before Starting Wireless Connection Setup

Caution

Make sure that the printer is turned on.

If the power is on, the (green) POWER lamp (A) will be lit.

1. Hold down the Stop button (B) on the printer until the (orange) Alarm lamp (C) flashes 15 times, then release the Stop button after the fifteenth flash.

The wireless connection setting information including the PIN code will be printed.

2.

- Windows 7

(1) From the [ Start ] menu of the computer, select [ Computer ].

(2) Select [ Network ].

- Windows 8

(1) Right click on the [ Start ] screen of the computer.

(2) Click [ All apps ] in the App bar.

(3) Select [ Computer ].

(4) Select [ Network ].

- Windows Vista

(1) From the [ Start ] menu of the computer, select [ Network ].

3. Select [ Add a wireless device ] on the menu or [ Add devices and printers ] on the Network menu.

4. Hold down the Stop button on the printer until the (orange) Alarm lamp flashes 16 times, then release the Stop button after the sixteenth flash.

5. Follow the on-screen instructions on the computer to proceed with setup, then enter the WPS PIN CODE described on the printed Network Configuration Page.

6. When wireless connection is complete, the (blue) Wi-Fi lamp (D) on the printer lights up.

The wireless LAN setup using WCN is completed.

Install the Software.

-⋗ [ Install the Software ]

Wireless LAN connection of your printer to an access point using WCN
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