Close
Issue
Cause and solution
The Paper Output Tray is closed
Open the Paper Output Tray.
Cause and solution
Unnecessary print jobs are left in queue. / Computer problems
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(Windows)
(1) Open the printer properties dialog box.
(2) Click the Maintenance tab and then View Printer Status.
The Canon IJ Status Monitor is displayed.
(3) Click Display Print Queue.
(4) Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the account.
(5) When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(Macintosh)
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center
and double-click the name of your machine in the Printer List.
(2) Select the print job to delete and click 
The print jobs are deleted.
Cause and solution
The machine is not ready
Check if the POWER lamp is lit green.
If the POWER lamp is off, turn the machine on.
While the POWER lamp is flashing green, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit green.
Caution
When printing large data such as a photo or graphics, it may take longer to start
printing. Wait until printing starts.
Cause and solution
The machine is not connected properly
Make sure that the USB cable is securely plugged in to the machine and the computer.
Cause and solution
Your machine is not selected in the printer driver
The machine will not print properly if you are using a driver for a different machine.
In Windows, make sure that Canon XXX Printer (where “XXX” is your machine’s name) is selected in the Print dialog box.
In Macintosh, make sure that your machine’s name is selected in Printer in the Print dialog box.
Caution
To make your machine the one selected by default, select Set as Default Printer (Windows) or Make Default (Macintosh).
Cause and solution
(Windows) The printer port is not configured appropriately
Set “USBnnn”, where “n” is a number, as the printer port.
(1) Click Start ⋗ Control Panel ⋗ Printers and Other Hardware ⋗ Printers and Faxes.
In non-XP Windows, click Start ⋗ Settings ⋗ Printers.
(2) Click the Canon XXX Printer icon (where “XXX” is your machine’s name) .
(3) Open the File menu and select Properties.
(4) Click the Ports tab to confirm the port settings. Modify them if necessary.