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PIXMA MG5350 Support
FAQs & troubleshooting

An Error Message Is Displayed on the LCD

Content Id: 8201132000


Issue

If an error message is displayed on the LCD, take the corresponding action described below.

Cause and solution

The ink may have run out. Replacing the ink tank is recommended. U041

If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.

-⋗ [ Replacing an Ink Tank ]

Caution

If multiple ink lamps are flashing red, refer to [ Checking the Ink Status ] and check the status of each ink tank.

Cause and solution

Some ink tanks are not installed in place. U072 / More than one ink tank of the following color is installed. U071

Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

Confirm that the ink tanks are installed in the appropriate positions.

When you need to replace an ink tank, follow the procedure below.

Caution

Handling ink

If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the paper output tray gently.

2. Lift the scanning unit / cover until it stops.

The print head holder moves to the replacement position.

Caution

Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

Caution

Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction.
If the document cover is open, you cannot open the scanning unit / cover. Be sure to lift the scanning unit / cover with the document cover closed.
When opening or closing the scanning unit / cover, do not touch the buttons on the operation panel. Doing so may result in an unexpected operation.
Do not touch the metallic parts or other parts inside the machine.
If the scanning unit / cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the scanning unit / cover.

3. Remove the ink tank with the lamp flashing fast.

Push the tab (A) and lift the ink tank to remove.

Do not touch the print head lock lever (B).

Caution

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.

Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
For details on ink lamp flashing speed, see [ Checking the Ink Status with the Ink Lamps ].

4. Prepare a new ink tank.

(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film ( ) completely.

Caution

Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
If the orange tape remains on the L-shape air hole (C), ink may splash or the machine may not print properly.

(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the L-shape air hole (C).

(3) Slowly twist the orange protective cap (D) 90 degrees horizontally to remove it off.

Caution

Do not push the sides of the ink tank. If you push the sides of the ink tank with the L-shape air hole (C) blocked, ink may splash.
Do not touch the inside of the orange protective cap (D) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (D) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

5. Install the new ink tank.

(1) Insert the front end of the ink tank into the print head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the scanning unit / cover gently.

Caution

Be sure to hold the scanning unit / cover firmly using both hands, and be careful not to get your fingers caught.

Caution

When opening or closing the scanning unit / cover, do not touch the buttons on the operation panel. Doing so may result in an unexpected operation.

Caution

If the error message appears after the scanning unit / cover is closed, take appropriate action.

-⋗ [ An Error Message Is Displayed on the LCD ]

When you start printing after replacing the ink tank, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-⋗ [ Aligning the Print Head ]

The machine may make noise during operation.

Replacing an Ink Tank

Cause and solution

The remaining level of the ink cannot be correctly detected. Replace the ink tank. U130

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the scanning unit / cover.

-⋗ [ Replacing an Ink Tank ]

Printing with an ink tank that was once empty may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

Caution

If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

-⋗ [ Checking the Ink Status ]

Cause and solution

The following ink tank cannot be recognized. U043 U140 U150

The ink tank is not installed. Install the ink tank.

-⋗ [ Replacing an Ink Tank ]

Appropriate ink tank is not installed.

Printing cannot be executed because the ink tank is not compatible with this machine.

Install the appropriate ink tank.

If you want to cancel printing, press the machine's Stop button.

-⋗ [ Replacing an Ink Tank ]

The ink tank cannot be recognized. (The lamp on the ink tank is off.)

Replace the ink tank.

-⋗ [ Replacing an Ink Tank ]

Cause and solution

Appropriate ink tank is not installed. Install the appropriate ink tank U141

Appropriate ink tank is not installed.

Printing cannot be executed because the ink tank is not compatible with this machine.

Install the appropriate ink tank.

-⋗ [ Replacing an Ink Tank ]

If you want to cancel printing, press the machine's Stop button.

Cause and solution

The ink has run out. Replace the ink tank. U163

The ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the scanning unit / cover.

-⋗ [ Replacing an Ink Tank ]

Printing under the current condition may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

-⋗ [ Checking the Ink Status ]

Cause and solution

Data of supported types are not saved

There is no image data or document saved on the memory card or USB flash drive that can be read by this machine.
The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.
Photo data edited or processed on a computer must be printed from the computer.

Caution

When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

Cause and solution

Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large

Make sure the PDF file is printable from a memory card or USB flash drive.

Caution

The names of the PDF files are displayed even though they cannot be printed from the memory card or USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.

- The Details screen is not displayed for the PDF file you want to print.

- Characters other than machine name, MP Navigator EX V5.0, or MP Navigator EX are displayed on Created with on the Details screen.

- "?" is displayed on the preview screen.

Cause and solution

Data edited or processed on a computer must be printed from the computer.

Cause and solution

The specified PDF file contains unprintable data. Some portions may not be printed

PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

Cause and solution

Inner cover is open. Close the inner cover and press OK

If the inner cover (the cover of the disc tray) is open while printing other than disc label printing is in progress, close the inner cover, then press the OK button.

Cause and solution

Open the inner cover, set the disc tray and select [OK]

If the inner cover is closed when starting disc label printing, open the inner cover with the scanning unit / cover closed, set the disc tray, and then press the OK button on the machine to dismiss the error.

Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.

Cause and solution

Cannot prepare to print. Inner cover is open. Close the inner cover and select [OK]

If the inner cover is open when starting disc label printing, close the inner cover with the scanning unit / cover closed, set the disc tray, and then press the OK button on the machine to dismiss the error.

Cause and solution

The ink absorber is almost full. Press OK to continue printing. Contact the service center

The ink absorber is almost full.

Press the machine's OK button to continue printing. Contact the service center.

Cause and solution

Printer error has occurred. Contact the service center

The machine error has occurred.

Contact the service center.

Cause and solution

Timeout error has occurred

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Cause and solution

Incompatible device detected. Remove the device

Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive.
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.

Cause and solution

Auto head align has failed. Press OK and repeat operation.

Print head nozzles are clogged.

Press the OK button to dismiss the error, and print the nozzle check pattern to check the status of the print head.

-⋗ [ Printing the Nozzle Check Pattern ]

Paper of size other than A4 or Letter is loaded in the rear tray.

Press the OK button on the machine to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the rear tray.

For Automatic Print Head Alignment, always load paper in the rear tray.

The paper output slot is exposed to strong light.

Press the OK button to dismiss the error message, and then adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the print head again, press the OK button to dismiss the error, and then perform Manual Print Head Alignment.

-⋗ [ Manual Print Head Alignment ]

Cause and solution

An unsupported USB hub is connected. Remove the hub

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

Cause and solution

B200 Printer error has occurred. Unplug the power cord and contact the service center

Turn off the machine, and unplug the power cord of the machine from the power supply.

Contact the service center.

Cause and solution

**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual

"****" is displayed in the alphanumeric character and depends on the error occurred.

5100 is displayed:

Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.

Caution

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
If the problem is not resolved, contact the service center.

Cause and solution

6000 is displayed:

If any object is placed in front of the machine, remove it.

Open the Paper Output Tray gently, then turn the power off and back on.

In other cases:

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the problem is not resolved, contact the service center.

Cause and solution

5101 Remove the protective material if it is attached to the holder and turn off power and back on

Check the inside of the machine. If you find the protective material attached to the holder, remove it, turn the machine off, then turn it back on.

Turn the machine off, then check the inside of the machine. If the protective material remains attached, remove it and turn the machine back on.

If the problem is not resolved, contact the service center.

Cause and solution

Scanner is not operating correctly

Turn off the machine, and unplug the power cord of the machine from the power supply.

After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact the service center.

Cause and solution

The card is currently writable from PC. Set to [Not writable from PC]

The Card Slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute in Device user settings.

Cause and solution

Power was not turned off correctly the last time. Press the ON button when turning power off

The power cord may have been unplugged last while the machine was still on.

Press the OK button to dismiss the error.

Cause and solution

Cannot print the data

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.

Cause and solution

Cannot connect to the server Try again

You cannot connect to the server properly When you have tried to access a photo sharing site, it is possible that your album has been deleted.

Press the OK button to dismiss the error, then try again.

Cause and solution

Cannot connect to the server Please wait a while and try again

You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted.

Press the OK button to dismiss the error, then try again after a while.

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