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Issue
(A) The Edges of Paper Are Smudged
(B) Printed Surface Is Smudged
Cause and solution
Check 1: Did you confirm the paper and print quality settings?
Cause and solution
Check 2: Is the appropriate type of paper used? Check the followings:
-⋗ [ Media Types You Can Use ]
If the paper you are using is not suitable for Borderless Printing, the print quality may be reduced at the top and bottom edges of the paper.
-⋗ [ Printing Area ]
Cause and solution
Check 3: Load the paper after correcting its curl
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
2. Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Caution
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
Cause and solution
Check 4: If you are printing on thick paper, select the Prevent paper abrasion setting
Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the machine to prevent paper abrasion by using the Operation Panel or the computer.
Print speed may be reduced if you are selecting the Prevent paper abrasion setting.
* Deactivate the Prevent paper abrasion setting once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
Press the HOME button, select Setup, Device settings, and Print settings in this order, and then set Prevent paper abrasion to ON.
Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Send.
Cause and solution
Check 5: If the intensity is set high, reduce the Intensity setting in the printer driver and try printing again
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the Intensity setting in the printer driver and try printing again.
1. Open the printer driver setup window.
2. On the Main sheet, select Manual for Color/Intensity, and then click Set.
3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.
1. Open the Print dialog box.
2. Select Color Options in the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
Making Copies
Load the original on the platen glass to copy.
This section describes the procedure to copy with Standard copy.
1. Make sure that the machine is turned on.
2. Load paper.
-⋗ [ Loading Paper ]
3. Select 
The Copy standby screen is displayed.
4. Load the original on the platen glass.
5. Specify the settings as necessary.
(1)Number of copies
Specify by using the + or - button.
(2)Print settings
By pressing the right Function button, the print settings screen is displayed.
On the print settings screen, you can change the settings of page size, media type, and print quality and so on.
-⋗ Refer to [Setting Items] within this webpage.
(3)Preview
By pressing the left Function button, you can preview an image of the printout on the preview screen.
-⋗ Refer to [Displaying the Preview Screen] within this webpage.
Caution
To reset the settings of magnification, intensity, and number of copies, press the Stop button.
6. Press the Color button for color copying, or the Black button for black & white copying.
The machine starts copying.
Remove the original on the platen glass after copying is complete.
Caution
Do not open the document cover or remove the original from the platen glass until scanning is completed.
Caution
To cancel copying, press the Stop button.
- Adding the Copying Job (Reserve copy)
You can add the copying job while printing (Reserve copy).
The screen below is displayed when you can add the copying job.
Load the original on the platen glass and press the same button (the Color button or the Black button) as the one which you previously pushed.
Caution
When you load the original on the platen glass, move the document cover gently.
Caution
Displaying the Preview Screen
When you select Standard copy or Frame erase copy in Advanced copy, pressing the left Function button in the Copy standby screen allows you to preview an image of the printout on the preview screen.
Caution
-2-sided is selected for 2-sided.
-2-on-1 copy or 4-on-1 copy is selected for Layout.
When either of the conditions above is selected, you can set to display the preview screen after scanning the original is finished.
-⋗ Refer to [Copying onto Both Sides of the Paper] within this webpage.
-⋗ Refer to [Copying Two Pages to Fit onto a Single Page] within this webpage.
-⋗ Refer to [Copying Four Pages to Fit onto a Single Page] within this webpage.
(1) Preview of the original
The original that is set on the platen glass is displayed.
(2)Page size
A frame showing the selected page size appears over the image. The inside of the frame will be printed.
(3)Magnification
The magnification setting, which was set when the preview screen was displayed, is displayed. If the setting other than Fit to page is selected, you can change the magnification setting using the 
Setting Items
When the Copy standby screen is displayed, press the right Function button to change the copy settings such as page size, media type, and print quality.
Use the 
Caution
The setting item which cannot be selected is displayed grayed out.
(1) Magnif. (Magnification)
Specify the reduction/enlargement method.
Refer to [Reducing or Enlarging a Copy] within this webpage.
(2) Intensity
Specify the intensity. When Auto is selected, the intensity is adjusted automatically according to the originals loaded on the platen glass. Auto is displayed on the Copy standby screen.
(3) Page size
Select the page size of the loaded paper.
(4) Type (Media type)
Select the media type of the loaded paper.
(5) Print qlty (Print quality)
Adjust print quality according to the original.
Caution
(6) 2-sided
Specify the setting of Two-sided copy.
Refer to [Copying onto Both Sides of the Paper] within this webpage.
(7) Layout
Select the layout.
-⋗ Refer to [Copying Two Pages to Fit onto a Single Page] within this webpage.
-⋗ Refer to [Copying Four Pages to Fit onto a Single Page] within this webpage.
(8) Orientation
Select the orientation of the original document.
Reducing or Enlarging a Copy
You can specify the magnification optionally or select the preset-ratio copying or fit-to-page copying.
The LCD below is displayed when you press the right Function button in the Copy standby screen. Select the reduction/enlargement method from Magnif..
Caution
Some of the reduction/enlargement methods are not available depending on the copy menu.
The machine automatically reduces or enlarges the image to fit the page size.
The setting in Magnif.: Fit to page
Caution
You can select one of the preset ratios to reduce or enlarge copies.
Select the appropriate ratio for size of original and page size.
The setting in Magnif.: 70% A4-⋗A5/86% A4-⋗B5/94% A4-⋗LTR/115% B5-⋗A4/141% A5-⋗A4/156% 5x7-⋗LTR/183% 4x6-⋗LTR
Caution
You can specify the copy ratio as a percentage to reduce or enlarge copies.
If you select other than Fit to page and press the right Function button, Magnification screen is displayed. Use the
Caution
Copying onto Both Sides of the Paper
When you select 2-sided for 2-sided in Standard copy, you can copy two original pages onto the both sides of a single sheet of paper.
Press the right Function button to select the stapling side.
(A) Long-side stapling
(B) Short-side stapling
After selecting the stapling side and press the OK button, you can select whether you use the preview screen. If you select ON, the preview screen is displayed so that you can check the orientation.
Caution
-⋗ Refer to [Copying Two Pages to Fit onto a Single Page] within this webpage.
-⋗ Refer to [Copying Four Pages to Fit onto a Single Page] within this webpage.
- When checking the orientation:
When you are using the preview screen, the screen below is displayed so that you can check the orientation.
(1) Rotate
If you press the right Function button, the original rotates by 180 degrees.
(2) Rescan
If you press the left Function button, the original is rescanned.
Press the OK button to start scanning.
- When scanning is finished:
Document setting screen appears on the LCD after scanning each sheet of original.
Remove the sheet of original from the platen glass after scanning and load the next sheet on the platen glass, then press the OK button.
Caution
-⋗ Refer to [Adding the Copying Job (Reserve copy)] within this webpage.
Copying Two Pages to Fit onto a Single Page
When you select 2-on-1 copy for Layout in Standard copy, you can copy two original pages (A) (B) onto a single sheet of paper (C) by reducing each image.
Press the right Function button on the Copy standby screen to display the print settings screen, then select 2-on-1 copy for Layout.
Press the right Function button to specify the advanced layout. You can also use this function with Orientation setting.
2-on-1 copy layout: Left to right
2-on-1 copy layout: Right to left
2-on-1 copy layout: Top to bottom
2-on-1 copy layout: Bottom to top
After selecting the layout and press the OK button, you can select whether you use the preview screen. If you select ON, the preview screen is displayed so that you can check the orientation.
Caution
If you use this function in combination, you can copy four original pages on one sheet of paper. In this case, two original pages are copied on each side of paper.
If you use this function in combination, select the two-sided copy setting for 2-sided and the stapling side of print paper on the Print settings screen.
For details on two-sided copy function:
-⋗ Refer to [Copying onto Both Sides of the Paper] within this webpage.
- When checking the orientation:
When you are using the preview screen, the screen below is displayed so that you can check the orientation.
(1) Rotate
If you press the right Function button, the original rotates by 180 degrees.
(2) Rescan
If you press the left Function button, the original is rescanned.
Press the OK button to start scanning.
- When scanning is finished:
Document setting screen appears on the LCD after scanning the first sheet of original.
Remove the first sheet of original from the platen glass and load the second sheet on the platen glass, then press the OK button.
The machine starts scanning the second sheet of original and copying.
Caution
-⋗ Refer to [Adding the Copying Job (Reserve copy)] within this webpage.
Copying Four Pages to Fit onto a Single Page
When you select 4-on-1 copy for Layout in Standard copy, you can copy four original pages onto a single sheet of paper by reducing each image. Four different layouts are available.
Press the right Function button on the Copy standby screen to display the print settings screen, then select 4-on-1 copy for Layout.
Press the right Function button to specify the advanced layout.
After selecting the layout, press the OK button, you can select whether you use the preview screen. If you select ON, the preview screen is displayed so that you can check the orientation.
Caution
If you use this function in combination, you can copy eight original pages on one sheet of paper. In this case, four original pages are copied on each side of paper.
If you use this function in combination, select the two-sided copy setting for 2-sided and the stapling side of print paper on the Print settings screen.
For details on two-sided copy function:
-⋗ Refer to [Copying onto Both Sides of the Paper] within this webpage.
- When checking the orientation:
When you are using the preview screen, the screen below is displayed so that you can check the orientation.
(1) Rotate
If you press the right Function button, the original rotates by 180 degrees.
(2) Rescan
If you press the left Function button, the original is rescanned.
Press the OK button to start scanning.
- When scanning is finished:
Document setting screen appears on the LCD after scanning each sheet of original.
Remove the sheet of original from the platen glass after scanning and load the next sheet on the platen glass, then press the OK button.
After scanning the fourth sheet of original, the machine starts copying.
Caution
-⋗ Refer to [Adding the Copying Job (Reserve copy)] within this webpage.
Copying Thick Originals Such as Books
When copying thick originals such as books, you can make a copy without black margins around the image and gutter shadows. Using this function, you can reduce unnecessary ink consumption.
1. Make sure that the machine is turned on.
2. Load paper.
-⋗ [ Loading Paper ]
3. Select 
4. Select 
5. Load the original on the platen glass.
6. Specify the number of copies by using the + or - button.
Change the print settings as necessary.
-⋗ Refer to [Setting Items] within this webpage.
Caution
-⋗Refer to [Displaying the Preview Screen] within this webpage.
7. Press the Color button for color copying, or the Black button for black & white copying.
The machine starts copying.
Caution
Copying without Borders
You can copy images on photo paper so that they fill the entire page without borders.
1. Make sure that the machine is turned on.
2. Load the paper on the rear tray.
-⋗ [ Loading Paper ]
3. Select 
4. Select 
5. Load the original on the platen glass.
6. Specify the number of copies by using the + or - button.
Change the print settings as necessary.
-⋗ Refer to [Setting Items] within this webpage.
7. Press the Color button for color copying, or the Black button for black & white copying.
The machine starts copying.
Caution
-⋗ [ Printing Area ]
Copying Photos
You can scan printed photos and copy them all at one time.
1. Make sure that the machine is turned on.
2. Load the photo paper on the rear tray.
-⋗ [ Loading Paper ]
3. Select 
4. Confirm the on-screen instructions, then press the OK button.
5. Load the printed photo on the platen glass following the on-screen instructions, then press the OK button.
When scanning is finished, the print settings confirmation screen is displayed.
6. Specify the settings as necessary.
Use the
Caution
(1) Page size
Select the page size of the loaded paper.
(2) Type (Media type)
Select the media type of the loaded paper.
(3) Print qlty (Print quality)
Select print quality according to the original.
(4) Border (Bordered/Borderless print)
Select bordered or borderless print.
(5) Photo fix
Select whether the machine corrects the scanned image automatically.
Select No correction, Auto photo fix, or Fade restoration.
Caution
7. Specify the number of copies by using the + or - button.
Caution
button to change the scanned photo.If 
8. Press the Color button for color printing, or the Black button for black & white printing.
The machine starts printing.
Caution
Cause and solution
Check 6: Is printing performed beyond the recommended printing area?
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
To ensure the best print quality, the machine allows a margin along each edge of media. The actual printable area will be the area inside these margins.
Recommended printing area 
Printable area 
However, printing in this area can affect the print quality or the paper feed precision.
Caution
- With performing Automatic Duplex Printing and Duplex (Two-sided) Copying, the printable area will be 0.08 inches (2 mm) smaller at the top margin.
- When performing borderless copying or borderless printing from a printed photo, you can specify the amount of images that extends off the paper by Extended copy amount in Print settings.
Borderless Printing
- By selecting Borderless Printing option, you can make prints with no margins.
- When performing Borderless Printing, slight cropping may occur at the edges since the printed image is enlarged to fill the whole page.
- Duplex printing is not available when performing Borderless Printing.
- For Borderless Printing, use the following paper:
Performing Borderless Printing on any other type of paper may substantially reduce printing quality and/or result in printouts with altered color hues.
Borderless Printing on plain paper may result in printouts with reduced quality. Use them only for test printing. You can perform Borderless Printing on plain paper only when printing from your computer.
- Borderless Printing is not available for legal, A5, or B5 sized paper, or envelopes.
- Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom edges of the paper or cause these parts to become smudged.
Other Sizes than Letter, Legal, Envelopes
| Size | Printable Area (width x height) |
| A5 | 5.56 x 7.95 inches (141.2 x 202.0 mm) |
| A4 | 8.00 x 11.38 inches (203.2 x 289.0 mm) |
| B5 | 6.90 x 9.80 inches (175.2 x 249.0 mm) |
| 4" x 6" (10 x 15 cm) | 3.73 x 5.69 inches (94.8 x 144.4 mm) |
| 4" x 8" (10 x 20 cm)* | 3.73 x 7.69 inches (94.8 x 195.2 mm) |
| 5" x 7" (13 x 18 cm) | 4.73 x 6.69 inches (120.2 x 169.8 mm) |
| 8" x 10" (20 x 25 cm) | 7.73 x 9.69 inches (196.4 x 246.0 mm) |
| Wide | 3.73 x 6.80 inches (94.8 x 172.6 mm) |
* This page size can be used only when printing from your computer.
(A) 1.60 inches (40.7 mm)
(B) 1.47 inches (37.4 mm)
(C) 0.12 inches (3.0 mm)
(D) 0.20 inches (5.0 mm)
(E) 0.13 inches (3.4 mm)
(F) 0.13 inches (3.4 mm)
Letter, Legal
| Size | Printable Area (width x height) |
| Letter | 8.00 x 10.69 inches (203.2 x 271.4 mm) |
| Legal* | 8.00 x 13.69 inches (203.2 x 347.6 mm) |
* This page size can be used only when printing from your computer.
(A) 1.60 inches (40.7 mm)
(B) 1.47 inches (37.4 mm)
(C) 0.12 inches (3.0 mm)
(D) 0.20 inches (5.0 mm)
(E) 0.25 inches (6.4 mm)
(F) 0.25 inches (6.3 mm)
Envelopes
| Size | Recommended Printing Area (width x height) |
| European DL* | 4.06 x 7.07 inches (103.2 x 179.6 mm) |
| US Comm. Env. #10* | 3.86 x 7.91 inches (98.0 x 200.9 mm) |
* This page size can be used only when printing from your computer.
(A) 0.12 inches (3.0 mm)
(B) 1.47 inches (37.4 mm)
(C) 0.13 inches (3.4 mm)
(D) 0.13 inches (3.4 mm)
Printable Discs
The printing area of the printable disc is from 0.67 inches (17 mm) of the internal diameter to 0.04 inches (1.0 mm) from the external diameter of the printing surface.
(A) 0.67 inches (17.0 mm)
(B) 0.04 inches (1.0 mm)
Cause and solution
Check 7: Is the Platen Glass dirty?
Clean the Platen Glass.
Cause and solution
Check 8: Is the Paper Feed Roller dirty?
Clean the paper feed roller.
-⋗ [ Cleaning the Paper Feed Roller ]
Caution
Cause and solution
Check 9: Is the inside of the machine dirty?
When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
Caution
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Remove stains from the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
Caution
Do not perform any other operations while performing the Bottom Plate Cleaning.
You need to prepare: a sheet of A4 or Letter-sized plain paper*
* Be sure to use a new piece of paper.
1. Make sure that the power is turned on.
2. Open the paper output tray gently, and open the output tray extension.
Caution
3. Clean the inside of the machine.
(1) Select 
The setup menu screen will appear.
(2) Select 
The Maintenance screen will appear.
(3) Select Bottom plate cleaning, then press the OK button.
The confirmation screen will appear.
(4) Select Yes, then press the OK button.
(5) Follow the message to remove any paper from the rear tray, then press the OK button.
(6) Follow the message to fold a single sheet of A4 or Letter-sized plain paper in half widthwise, unfold the paper, then press the OK button.
(7) Follow the message to load only this sheet of paper in the rear tray with the open side facing you, then press the OK button.
Load the paper (A) after unfolding it.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate Cleaning again.
(8) When the completion message appears, press the OK button.
The screen will return to the Maintenance screen.
If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be stained. Clean them according to instructions.
Refer to [ Cleaning the Protrusions inside the Machine ] within this webpage.
Caution
Cleaning the Protrusions inside the Machine
Caution
You need to prepare: cotton swab
If the protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton swab or the like.
Cause and solution
Check 10: Set Ink Drying Wait Time longer
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1. Make sure that the machine is turned on.
2. Open the printer driver setup window.
3. Click the Maintenance tab and then Custom Settings.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.
5. Confirm the message and click OK.
1. Make sure that the printer is turned on.
2. Open the Canon IJ Printer Utility.
3. Select Custom Settings in the pop-up menu.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Apply.
5. Confirm the message and click OK.
Cause and solution
Check 11: Is the paper scratched by other loaded paper?
Depending on the media type, the paper may be scratched by other loaded paper when feeding from the Rear Tray. In this case, load one sheet at a time.