FAQs & troubleshooting

Paper Does Not Feed Properly

Content Id: 8200702400

Issue

Cause and solution

Check 1: Make sure of the following when you load paper

When loading two or more sheets of paper, flip through the paper before loading.

When loading two or more sheets of paper, align the edges of the sheets before loading.

When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.

Always load the paper in portrait orientation, regardless of the printing orientation.

When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both sides of the paper.

Loading Plain Paper / Photo Paper

Caution

If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

Caution

We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Media Types You Can Use .

You can use general copy paper. For the page size and paper weight you can use for this machine, see Media Types You Can Use .

1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

2. Load paper.

(1) Open the Paper Support, and open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.

Do not slide the Paper Guides too hard. The paper may not be fed properly.

Caution

Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.

Caution

Do not load sheets of paper higher than the Load Limit Mark (D).

Caution

The machine may make an operating noise when feeding paper.

After loading paper

When using the machine to copy without a computer, select the size and type of the loaded paper for Page size and Media type of the setting options.

See Changing the Settings.

When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.

See Printing from Your Computer.

Loading Documents in the ADF

You can load documents to copy, fax, or scan in the ADF.

Caution

To scan a document at optimum quality, load it on the Platen Glass.

1. Make sure that any original has been removed from the Platen Glass.

2. Load a document in the ADF.

(1) Open the Document Tray.

(2) Insert the document in the Document Tray until you hear a beep sound.

Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.

Caution

When you set the alarm to be silent in Device user settings of Device settings, the alarm will not beep even if the document is inserted in the Document Tray.

(3) Adjust the Document Guides to match the width of the document.

Do not slide the Document Guides too hard. The document may not be fed properly.

Loading Paper

Cause and solution

Check 2: Check to see if the paper you are printing on is not too thick or curled

Choose paper suitable for printing, for the best print results. Canon provides you various types of paper to enhance the fun of printing, such as stickers as well as papers for photo or document. We recommend the use of Canon genuine paper for printing your important photos.

Media Types

Commercially available papers

Plain Paper (including recycled paper)

- Media type settings -

Operation Panel: Plain paper

Printer driver: Plain Paper

- Paper load limit -

Rear Tray: Approx. 100 sheets

- Paper Output Tray load limit -

Approx. 50 sheets

Caution

Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature or humidity). In such cases, reduce the number of paper you load at a time to less than half (100% recycled paper can be used).

Envelopes

- Media type settings -

Printer driver: Envelope

- Paper load limit -

Rear Tray: 10 envelopes

- Paper Output Tray load limit -

We recommend that you remove the previously printed envelope from the Paper Output Tray before continuously printing to avoid blurs and discoloration.

Caution

Available only when printing from your computer.

Canon genuine papers

Refer to the instruction manual supplied with the paper for detailed information on the printable side and notes on handling paper. For information on the page sizes available for each Canon genuine paper, visit our website.

Caution

The Model Number of Canon genuine paper is shown in brackets.

You may not be able to purchase some Canon genuine papers depending on the country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper by name.

For printing photos:

Photo Paper Pro Platinum ⋖PT-101⋗

- Media type settings -

Operation Panel: Pro Platinum

Printer driver: Photo Paper Pro Platinum

Photo Paper Pro II ⋖PR-201⋗

- Media type settings -

Operation Panel: Pro II

Printer driver: Photo Paper Pro II

Glossy Photo Paper "Everyday Use" ⋖GP-501⋗

- Media type settings -

Operation Panel: Glossy

Printer driver: Glossy Photo Paper

Photo Paper Glossy ⋖GP-502⋗

- Media type settings -

Operation Panel: Glossy

Printer driver: Glossy Photo Paper

Photo Paper Plus Glossy II ⋖PP- 201⋗

- Media type settings -

Operation Panel: Plus Glossy II

Printer driver: Photo Paper Plus Glossy II

Photo Paper Plus Semi-gloss ⋖SG-201⋗

- Media type settings -

Operation Panel: Plus Semi-gloss

Printer driver: Photo Paper Plus Semi-gloss

Matte Photo Paper ⋖MP-101⋗

- Media type settings -

Operation Panel: Matte

Printer driver: Matte Photo Paper

- Paper load limit -

Rear Tray:

10 sheets for A4, Letter / 8.5" x 11", 5" x 7" / 13 x 18 cm, and 8" x 10" / 20 x 25 cm

20 sheets for 4" x 6" / 10 x 15 cm

- Paper Output Tray load limit -

We recommend that you remove the previously printed sheet from the Paper Output Tray before continuously printing to avoid blurs and discoloration.

Caution

When loading paper in stacks, the print side may become marked as it is fed or paper may not feed properly. In this case, load one sheet at a time (except for Matte Photo Paper ⋖MP-101⋗).

For printing business documents:

High Resolution Paper ⋖HR-101N⋗

- Media type settings -

Printer driver: High Resolution Paper

- Paper load limit -

Rear Tray: 80 sheets

- Paper Output Tray load limit -

50 sheets

Caution

Available only when printing from your computer.

For creating your own prints:

T-Shirt Transfers ⋖TR-301⋗*1

- Media type settings -

Printer driver: T-Shirt Transfers

Photo Stickers ⋖PS-101⋗*2, *3

- Media type settings -

Operation Panel: Glossy

Printer driver: Glossy Photo Paper

- Paper load limit -

Rear Tray: 1 sheet

- Paper Output Tray load limit -

We recommend that you remove the previously printed sheet from the Paper Output Tray before continuously printing to avoid blurs and discoloration.

*1 Available only when printing from your computer.

*2 When copying onto sticker paper, be sure to select Sticker copy in the Special copy menu. If Sticker copy is selected, the type of paper cannot be selected.

See Using Various Copy Functions.

When printing photos saved on your mobile phone onto sticker paper, select Sticker for Page size in Mobile phone settings under Device settings.

*3 You can easily specify print settings for sticker paper with Easy-PhotoPrint EX provided on the Setup CD-ROM. Install it on your computer.

Page Sizes

You can use the following page sizes.

Standard sizes:

Letter (8.50 x 11.00 inches / 215.9 x 279.4 mm)

Legal (8.50 x 14.00 inches / 215.9 x 355.6 mm)

A5 (5.83 x 8.27 inches / 148.0 x 210.0 mm)

A4 (8.27 x 11.69 inches / 210.0 x 297.0 mm)

B5 (7.17 x 10.12 inches / 182.0 x 257.0 mm)

4" x 6" (4.00 x 6.00 inches / 10 x 15 cm)

4" x 8" (4.00 x 8.00 inches / 101.6 x 203.2 mm)

5" x 7" (5.00 x 7.00 inches / 13 x 18 cm)

8" x 10" (8.00 x 10.00 inches / 20 x 25 cm)

L (3.50 x 5.00 inches / 89.0 x 127.0 mm)

2L (5.00 x 7.01 inches / 127.0 x 178.0 mm)

Hagaki (3.94 x 5.83 inches / 100.0 x 148.0 mm)

Hagaki 2 (7.87 x 5.83 inches / 200.0 x 148.0 mm)

Comm. Env. #10 (4.12 x 9.50 inches / 104.6 x 241.3 mm)

DL Env. (4.33 x 8.66 inches / 110.0 x 220.0 mm)

Choukei 3 (4.72 x 9.25 inches / 120.0 x 235.0 mm)

Choukei 4 (3.54 x 8.07 inches / 90.0 x 205.0 mm)

Youkei 4 (4.13 x 9.25 inches / 105.0 x 235.0 mm)

Youkei 6 (3.86 x 7.48 inches / 98.0 x 190.0 mm)

Card (2.16 x 3.58 inches / 55.0 x 91.0 mm)

Wide (4.00 x 7.10 inches / 101.6 x 180.6 mm)

Non-standard sizes:

You can also specify a custom size within the following range.

Minimum size:

2.17 x 3.58 inches / 55.0 x 91.0 mm

Maximum size:

8.50 x 26.61 inches / 215.9 x 676.0 mm

Paper Weight

17 to 28 lb / 64 to 105 g/m2 (except for Canon genuine paper)

Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the machine.

Notes on Storing Paper

Take out only the necessary number of paper from the package, just before printing.

To avoid curling, when you do not print, put unused paper back into the package and keep it on a level surface. And also, store it avoiding heat, humidity, and direct sunlight.

Notes on Paper for Full-page Borderless Printing

You cannot use A5, B5, and Legal-sized paper, and envelopes for full-page borderless printing.

You can use plain paper for full-page borderless printing only when printing from a computer. However, this may result in lower print quality. We recommend using plain paper for a trial print.

Media Types You Can Use

Paper Is Smudged/Printed Surface Is Scratched

Cause and solution

Check 3: Make sure of the following when you load envelopes

When printing on envelopes, refer to Loading Envelopes , and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Cause and solution

Check 4: Make sure no foreign objects in the rear tray

If the paper tears in the Rear Tray, see Paper Jams to remove it.

If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.

Cause and solution

Check 5: Clean the Paper Feed Roller

Caution

Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper in the Rear Tray.

2.Open the Paper Output Tray gently.

3.Clean the Paper Feed Roller without paper.

(1) Press the Menu button repeatedly until Maintenance appears.

(2) Use the (-) or (+) button to select Roller cleaning, and press the OK button.

The Paper Feed Roller will rotate as it is cleaned.

4. Clean the Paper Feed Roller with paper.

(1) Make sure that the Paper Feed Roller stops rotating, and load three or more sheets of A4 or Letter-sized plain paper in the Rear Tray.

(2) Repeat the procedures in step 3.

The machine starts cleaning. The cleaning will be completed after the paper is ejected.

If the problem is not resolved after cleaning the Paper Feed Roller, contact the service center.

Cleaning the Paper Feed Roller

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