Issue
Cause and solution
Check 1: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Refer to [ Printing the Nozzle Check Pattern ], [ Cleaning the Print Head ], [ Cleaning the Print Head Deeply ] .
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours.
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.
Cause and solution
Check 2: Did you confirm the paper and print quality settings?
Cause and solution
Check 3: Check the status of ink tanks. Replace the ink tank if the ink has run out.
When you need to replace an ink tank, follow the procedure below.
Caution
Handling ink
Caution
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, and open the paper output tray gently.
2. Lift the scanning unit / cover until it stops.
The print head holder moves to the replacement position.
Caution
Caution
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do not touch the print head lock lever (B).
Caution
Caution
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( ) completely, then remove the protective film (
) completely.
Caution
(2) Hold the ink tank with the orange protective cap (D) pointing up while being careful not to block the L-shape air hole (C).
(3) Slowly twist the orange protective cap (D) 90 degrees horizontally to remove it off.
Caution
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
6. Close the scanning unit / cover gently.
Caution
Caution
Caution
-⋗ [ An Error Message Is Displayed on the LCD ]
-⋗ [ Aligning the Print Head ]
Cause and solution
Check 4: Is the orange tape or protective film remaining?
Make sure that all of the protective film is peeled off and the L-shape air hole is exposed, as illustrated in (A).
If the orange tape is left as in (B), pull the orange tape and remove it.
Cause and solution
Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Cause and solution
Cause and solution
Check 6: Is the Platen Glass dirty?
Clean the Platen Glass.
Cause and solution
Check 7: Make sure that the original is properly loaded on the Platen Glass
Cause and solution
Check 8: Is the original loaded with the side to be copied facing down on the Platen Glass?
Cause and solution
Check 9: Did you copy a printout done by this machine?
Print from the machine directly, or reprint from the computer.
If you copy a printout done by this machine, print quality may be reduced.