MAXIFY MB2360 black front closed office professional printer

MAXIFY MB2360 Support

FAQs & troubleshooting

Wireless LAN connection of your printer to an access point

Content Id: 8202132100

Issue

Before connecting this printer to the network, confirm the following two items, (A) and (B).

(A) Access point or router (supporting IEEE802.11b/g/n)

An access point or router is a relay device which connects not only the Internet and network devices such as a computer or printer, but also one network device to another.

So, your access point or router must be properly set before you go to the next setup step.

(B) The computer to be used with the printer must be connected to the network.

In order to confirm whether the computer to be used with the printer is connected to the network, try to browse the Internet website from the computer.

Caution

- If you do not know how to set up the router / access point or the Internet, please refer to:

Regarding the setup method and the functions of the access point or the router, refer to the instruction manual for the access point or the router you are using, or contact each manufacturer.

Regarding the setup method of the computer, refer to the instruction manual for the computer you are using, or contact its manufacturer.

Cause and solution

To use the printer in wireless connection, select the setup method first.

Cause and solution

Standard setup connection

In most cases, you can use the printer in wireless connection using this setup method.

Wireless Setup Using Standard Setup

Before Starting Wireless Connection Setup

Caution

Make sure that the printer is turned on.

1. Press the HOME button (A) on the printer.

2. Flick the screen left or right, then tap the [WLAN].

Tap [Wireless LAN setup].

When the screen left above is displayed, go to the step 4.

When the screen right above is displayed, go to the step 5.

4. Tap [ To other connection methods ] on the printer.

5. Tap [ Standard setup ].

6. Tap your access point.

Caution

If a different screen appears, see "If an Error Screen Appears" below in this page and follow the instructions there.

7. Either of the following screens should be displayed:

If [ Connected to the access point. ] appears on the printer, the network does not require a password.

Caution

If a different screen appears, see "If an Error Screen Appears" below in this page and follow the instructions there.

8. Tap the screen.

9. Enter the network password (WEP key or passphrase).

Character entry is case-sensitive so be sure to confirm.

Caution

- Character Entry

You can enter the characters when the keyboard is displayed on the printer. Follow the procedure below.

(1) You can enter the characters when the keyboard is displayed on the printer screen.

Character entry is case-sensitive.

: Tap to switch between "lower case letters" and "numbers and symbols."

: While letters of the alphabet appear, tap to switch between upper and lower case letters. While numbers and symbols appear, tap to switch symbol types.

: Tap to insert a space.

: Tap to delete the character at the cursor. Use or to move the cursor to the target character.

(2) Tap the character you want to enter.

(3) Repeat 1 and 2 to enter the remaining characters.

- To insert characters, move the cursor to the character on the right of the target position using the or and tap characters.

10. Tap [ OK ].

11. Make sure that the network password is correct.

Character entry is case-sensitive.

12. Tap [ OK ].

Caution

If a different screen appears, see "If an Error Screen Appears" below in this page and follow the instructions there.

13. When the left screen appears, tap [ OK ].

Caution

If a different screen appears, see "If an Error Screen Appears" below in this page and follow the instructions there.

The wireless LAN setup in the standard method is completed.

Install the software.

-⋗ [ How to install the software from the Setup CD or from the Setup & Manual site (wireless LAN connection) ]

If an Error Screen Appears

The target access point is not detected.

Is the network device (router, etc.) turned on? If the network device is already turned on, turn it off, then turn it back on.

Multiple access points with the same name exist.

The message appears when multiple access points with the same name are found.

- When you have only one access point.

Select [ Use one AccessPoint only ], then tap [ OK ].

Select the MAC address of the target access point on the displayed screen.

For details on how to check the MAC address of the access point, refer to the access point manual or contact its manufacturer.

- When using multiple access points

Tap [ Use multiple AccessPoints ].

An unknown access point is displayed.

Access points in use nearby may also be detected.

The access point name is not displayed properly.

Access point names with double-byte characters are not displayed properly. However, they can be selected.

The access point name is not displayed automatically.

Refer to the access point manual or contact its manufacturer.

The network password is not displayed automatically.

Refer to the access point manual or contact its manufacturer.

When the security protocol is WPA/WPA2 and if "Failed to connect to the access point" is displayed

Make sure that the passphrase entered for the access point is correct.

When the security protocol is WEP and if "Failed to connect to the access point" is displayed

Make sure that the WEP key entered for the access point is correct. In addition, when using WEP key number 2, 3 or 4 of the access point, set to use WEP key number 1, or select a WEP key number by entering wireless connection settings of the printer directly.

Wireless LAN connection of your printer to an access point in the standard setup method

Cause and solution

WPS connection

When the access point or the router you are using supports the WPS function, you can use this setup method to connect the printer in a wireless connection.

Confirm that the access point or the router you are using has the WPS button.

Caution

There is the WPS mark

on the access point or the router you are using if it supports the WPS function.

Wireless Setup Using WPS (Wi-Fi Protected Setup)

Before Starting Wireless Connection Setup

Caution

Make sure that the printer is turned on.

1. Press the HOME button (A) on the printer.

2. Flick the screen left or right, then tap the [WLAN].

Tap [Wireless LAN setup].

When the screen left above is displayed, go to the step 4.

When the screen right above is displayed, go to the step 5.

4. Tap [ Start setup ] on the printer.

-⋗ Go to 7.

5. Tap [ WPS (Push button method) ].

6. Tap [ OK ].

7. Press and hold the WPS button on the access point.

Caution

For details on pressing the WPS button, refer to the access point manual.

8. Tap [ OK ] on the printer within 2 minutes.

Caution

If a different screen appears, see "If an Error Screen Appears" below in this page and follow the instructions there.

9. When the left screen appears, tap [OK].

Caution

If a different screen appears, see "If an Error Screen Appears" below in this page and follow the instructions there.

The wireless LAN setup using WPS is completed.

Install the software.

-⋗ [ How to install the software from the Setup CD or from the Setup & Manual site (wireless LAN connection) ]

If an Error Screen Appears

Cannot connect. Connections are being attempted from multiple access points simultaneously.

The screen appears when connections are being attempted from multiple access points simultaneously. Wait for a while, then configure WPS settings again. Press the WPS button on only one access point.

Failed to connect.