Close
Issue
When installing the printer driver from the CD-ROM, the printer is not recognized automatically even after the USB cable is connected.
Cause and solution
The USB cable has already been connected and the printer is ON before installing the printer driver.
Perform the following procedure.
1. Turn the printer OFF. [Turning the Printer ON/OFF]
2. Disconnect the USB cable.
3. Connect the USB cable again.
4. Turn the printer ON. [Turning the Printer ON/OFF]
Cause and solution
The printer is not turned ON.
Turn the printer ON. [Turning the Printer ON/OFF]
Cause and solution
The USB cable is not connected properly.
Make sure that the printer and computer are connected with the USB cable properly.
Cause and solution
An inappropriate USB cable is being used.
Use a USB cable appropriate for the USB interface of this printer. The USB interface is USB 2.0 Hi-Speed and USB Full-Speed (USB1.1 equivalent).
Additionally, use a USB cable with the following symbol.
Cause and solution
The USB class driver is installed.
Uninstall the USB class driver. [Uninstalling the USB Class Driver]