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Canon EOS 70D DSLR camera
EOS 70D Support
FAQs & troubleshooting

ImageBrowser EX Does not Operate Correctly / Uninstalling and Reinstalling ImageBrowser EX (Windows 8)

Content Id: 8201850900


When ImageBrowser EX does not operate correctly, uninstalling (deleting) and reinstalling the software is recommended.

The procedure for uninstalling/reinstalling the software is explained below.

Caution

Before uninstalling (deleting) ImageBrowser EX, confirm that all open programs have been closed.

Uninstalling (deleting) ImageBrowser EX

1. Move the pointer to the bottom right side of the screen. When the Charms bar is displayed, move the pointer up to select [Settings]. Next, select the [Control Panel].

2. Click [Uninstall a program].

3. Select[Canon Utilities ImageBrowser EX], and then click [Uninstall/Change].

4. Click [OK] to begin the uninstallation of ImageBrowser EX.

5. If the software is successfully uninstalled, the following screen will appear. Click [OK] to close the window.

Reinstalling ImageBrowser EX

1. After uninstalling ImageBrowser EX, make sure to restart your computer.

Caution

If the computer is not restarted after uninstalling ImageBrowser EX, operation problems may occur when the software is reinstalled.
Refrain from connecting the camera to the computer before completing the reinstallation process, as misoperation may occur. Also check the ImageBrowser EX User guide to make sure the computer meets the system requirements for running the software.

2. Confirm the version information appearing on your EOS DIGITAL Solution Disk, before installing the software.

If the version number is listed as Ver. 25.3 or earlier, or if an EOS DIGITAL Solution Disk was not included with your camera, download the ImageBrowser EX software from the Canon home page and follow the instructions displayed. If the [User Account Control] screen is displayed, follow the procedure as described.
If the version number on your EOS DIGITAL Solution Disk is listed as Ver. 25.4 or later, install using the procedure below.

3. Insert the EOS DIGITAL Solution Disk into your computer.

Click the window that appears in the upper right of your screen.

4. If the following screen appears, click [Run SETUP.EXE].

5. Select the area in which you live.

6. Select the country where you live, and then click [Next].

7. Click [Custom Installation] when the screen below is displayed.

8. Click [OK].

9. When the screen below appears, append ImageBrowser EX with a checkmark (), and then click [Next].

10. Click [Install].

11. Click [Yes] to accept the License Agreement.

12. When using EOS DIGITAL Solution Disk Ver.25 or later, the screen below will appear on computers connected to the internet. If you agree to the disclaimers, click [Yes].

13. If the following screen appears, click [Yes].

14. When the following screen appears, click [Install Now]. Follow the instructions displayed to continue installation.

Caution

If Microsoft Silverlight is not installed on the computer, ImageBrowser EX will not run. Make sure to install Microsoft Silverlight.

15. The following screen appears and installation begins.

16. Click [Next].

17. The following screen appears.

In this example [No, I will register later] has been selected.
To register in CANON iMAGE GATEWAY, select [Yes, I would].

Click [Next].

18. Click [OK].

19. If you would like to restart your computer at this point (recommended), check [Restart Computer immediately (Recommended)] and click [Restart].

If you do not wish to restart at this point, make sure to restart before using ImageBrowser EX.

20. Remove the CD after restarting the computer.

This concludes the reinstallation procedure for ImageBrowser EX.

Problems continue even after ImageBrowser EX has been reinstalled.

If the following problems occur even after ImageBrowser EX has been reinstalled, there is a possibility that the database file for ImageBrowser EX may be corrupted.

ImageBrowser EX does not start.
Nothing is displayed (images, information, etc.) after ImageBrowser EX is started.

Please follow the procedure explained below to delete the ImageBrowser EX database file, then try restarting ImageBrowser EX.

Caution

Please note that data information (operational history, etc.) contained in the ImageBrowser EX database file will also be deleted.

1. Before beginning the procedure, make sure to close ImageBrowser EX.

2. Open the ImageBrowser EX folder.

Caution

ImageBrowser EX is saved to the following location by default:

[Computer] ⋗ [Local disk (C:)] ⋗ [Program Files(x86)] ⋗ [Canon] ⋗ [ImageBrowser EX]

3. Click [Explorer] to display [Libraries].

4. Click [Computer].

5. Double-click the [C:] drive.

6. Double-click [Program Files(x86)].

7. Double-click the [Canon] folder.

8. Double-click the [ImageBrowser EX] folder.

9. Double-click [IBX_DBcleaner].

Caution

・Depending on the settings of your operating system, [IBX_DBcleaner.exe] may be displayed.

10. If the following screen is displayed, click [Yes].

11. If the following screen is displayed, click [OK].

12. Start ImageBrowser EX.

Caution

After the initial database file has been deleted, a new database file will automatically be created by ImageBrowseEX the next time it is started. This operation may take some time.

This completes the procedure for deleting the ImageBrowseEX database file.

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