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Issue
Cause and solution
Check 1: Make sure that paper is loaded.
Cause and solution
Check 2: Make sure of the following when you load paper.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Caution
When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper stack in the center of the cassette, then slide the paper guides to align with the both edges of the paper stack.
Cause and solution
Check 3: Check to see if the paper you are printing on is not too thick or curled.
Cause and solution
Check 4: Make sure of the following when you load envelopes.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Cause and solution
Check 5: Confirm that the media type and the paper size settings correspond with the loaded paper.
Cause and solution
Check 6: Make sure that the Inner Cover (the cover of the Disc Tray) is closed completely.
Paper does not feed properly if the Inner Cover is even slightly open.
Cause and solution
Check 7: Clean the paper feed roller.
Caution
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.