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Canon PIXMA MG5765 Inkjet All-in-One printer white and silver front
PIXMA HOME MG5765 Support
FAQs & troubleshooting

To macOS Sierra users

Content Id: 8203262100


When you use the printer driver for OS X EI Capitan (10.11) with macOS Sierra (10.12), you may encounter the following problems:

- When you attempt to print, the "filter error" will be indicated and no printing can be performed.

- Printing stops midway.

- Print results are incorrect (some portions are missing, etc.).

Solutions are now being prepared.

For the time being, the problem may be solved in the following procedures:

1. Select the paper size.

In the Print Dialog, from the [ PDF ] pull-down menu, select [ Open PDF in Preview ].

2. The OS Preview application will start. Select [ File ] ⋗ [ Save... ].

3. In the Format box, select [ TIFF ].

In the Resolution box, enter "600" and select [ pixels/inch ].

Select [ Save ].

4. Select [ File ] ⋗ [ Export... ].

5. In the Format box, select [ TIFF ].

Deselect [ Alpha ].

Select [ Save ].

6. Select [ File ] ⋗ [ Print... ].

In the Print Dialog, select the same paper size as that you selected in step 1, then perform print settings in the printer driver.

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