MAXIFY MB5060 Support

FAQs & troubleshooting

A Message for Faxing Is Displayed on the LCD

Content Id: 8202132900

Issue

If a message is displayed on the Fax standby screen, take the corresponding action described below.

Cause and solution

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing.

Sending Faxes by Entering Fax/Telephone Number

This section describes dialing and sending faxes directly by entering the fax/telephone numbers.

Caution

It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, it is recommended that you send them after speaking on the telephone.

1. Make sure that the machine is turned on.

2. Load documents on the platen glass or in the ADF.

Caution

When sending a double-sided document, load the document on the platen glass. Double-sided documents cannot be automatically scanned and sent from the ADF.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

A. Receive mode

The receive mode selected currently is displayed.

B. Date and time

The date and time are displayed.

C. Entry field of fax/telephone numbers

Tap to display the screen to enter the fax/telephone numbers.

D. Function list

You can use the each fax function and change the setting for the fax.

E. Redial

Tap to send faxes with redialing.

-⋗ See [ Resending Faxes (Redialing a Busy Number) ]in this page.

F. On hook dial

Tap to send faxes with the on hook dial function.

G. Directory

You can select a registered fax/telephone number.

H. Current state

The current state is displayed.

I. Scan contrast and resolution

Caution

If you have not set up the machine for sending/receiving faxes yet, the message for setup is displayed on the touch screen when you tap FAX on the HOME screen for the first time. When you set up for faxing, follow the procedure according to the instructions on the touch screen.

4. Dial the recipient's fax/telephone number.

(1) Tap the entry field of fax/telephone numbers.

(2) Enter the fax/telephone number.

A. Numeric keys

Enters the number.

B. Pause

Enters a pause "P".

C. Delete

Deletes the entered number.

D. Blank space

Enters a blank space.

(3) Tap OK.

The touch screen returns to the Fax standby screen.

Caution

By tapping Save profile, you can register the current print settings as a custom setting.

5. Press the Color button for color transmission, or the Black button for black & white transmission.

The machine starts scanning the document.

Caution

Color transmission is available only when the recipient's fax machine supports color faxing.

Do not open the document cover until scanning is completed.

6. Start sending.

If you load the document in the ADF:

The machine scans the document automatically and starts sending the fax.

Caution

To cancel a fax transmission, press the Stop button. To cancel a fax transmission while it is in progress, press the Stop button, then follow the instructions on the touch screen.

If documents remain in the ADF after the Stop button is pressed while scanning is in progress, Document in ADF. Tap [OK] to eject document. is displayed on the touch screen. By tapping OK, the remaining documents are automatically ejected.

If you load the document on the platen glass:

After scanning the document, the confirmation screen asking you if you load the next document is displayed.

To send the scanned document, tap Send now to start sending it.

To send two or more pages, follow the message to load the next page, and tap Scan. After scanning all pages, tap Send now to start sending.

Caution

To cancel sending the fax, press the Stop button.

Caution

When your machine is connected to a PBX (Private Branch Exchange) system, refer to the operating instructions of the system for details on dialing the recipient's fax/telephone number.

In case the machine was not able to send a fax, such as when the recipient's line was busy, it has the function to automatically redial the number after a specified interval. Automatic redialing is enabled by default.

-⋗ See [ Resending Faxes (Redialing a Busy Number) ] in this page.

Unsent documents, such as those pending redial, are stored in the machine's memory. They are not stored in the case of a sending error.

-⋗ [ Document Stored in Machine's Memory ]

Do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent documents stored in the machine's memory are lost.

Resending Faxes (Redialing a Busy Number)

There are two methods of redialing: Automatic redialing and Manual redialing.

Automatic Redialing

If you send a document and the recipient's line is busy, the machine will redial the number after a specified interval.

Manual Redialing

You can redial to the recipients dialed by entering the fax/telephone numbers.

Caution

Automatic redialing is enabled by default.

For details on the basic sending operations:

-⋗ See [ Sending Faxes by Entering Fax/Telephone Number ] in this page.

Automatic Redialing

You can enable or disable automatic redialing. If you enable automatic redialing, you can specify the maximum number of redial attempts and the length of time the machine waits between redial attempts.

Enable and specify the automatic redialing setting on Auto redial in Advanced FAX settings under FAX settings.

Caution

While automatic redialing, the unsent fax is stored in the machine's memory temporarily until the sending fax is complete. If a power failure occurs or you unplug the power cord before automatic redialing is complete, all faxes stored in the machine's memory are deleted and not sent.

Caution

To cancel automatic redialing, wait until the machine starts redialing, then press the Stop button.

To cancel automatic redialing, delete the unsent fax from the machine's memory while the machine is on-standby for a redial operation. For details, see [ Deleting a Document in Machine's Memory ].

Manual Redialing

Follow the procedure below for manual redialing.

1. Make sure that the machine is turned on.

2. Load documents on the platen glass or in the ADF.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Adjust the scan contrast and resolution as necessary.

5. Tap Redial.

The Redial screen is displayed.

6. Tap a recipient's number to redial.

7. Press the Color button for color transmission, or the Black button for black & white transmission.

Caution

Color transmission is available only when the recipient's fax machine supports color faxing.

Caution

For manual redialing, the machine memorizes up to 10 recent recipients dialed by entering the fax/telephone numbers. Note that the machine does not memorize any recipients dialed using the redial function or selecting from the directory.

To cancel manual redialing, press the Stop button. To cancel a fax transmission while it is in progress, press the Stop button, then follow the instructions on the touch screen.

Sending Faxes

Cause and solution

This group dial cannot be used. Directory ##

* "##" represents a two-digit number.

The group dial cannot be specified in the on hook dial function.

Specify the individual recipient.

Cause and solution

Replace the receiver

The handset is not placed in the handset cradle correctly.

Replace the handset correctly.

Cause and solution

Try again in black & white

The recipient's fax machine is not color-compatible.

Press the Black button to resend the fax.

Alternatively, you select [ Send in black & white ] for [ Color transmission ] in [ Advanced FAX settings ] under [ FAX settings ]. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing.

Cause and solution

Failed to connect

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].

Cause and solution

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.

The amount of remaining ink is insufficient to print a fax:

Replace the ink tank.

-⋗ [ Replacing an Ink Tank ]

Caution

You can set the machine to forcibly print a received fax even if the ink has run out.

Set Print when out of ink in Auto print settings under FAX settings to Print.

However, part or all of the fax may not be printed since the ink has run out.

Also, the contents of the fax will not be stored in the machine's memory.

If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

Cause and solution

Paper has run out:

Load the paper and tap OK on the touch screen.

A different size of paper from that specified by Page size in FAX paper settings is loaded:

Load the same size of paper as that specified by Page size, then tap OK on the touch screen.

You pressed the Stop button to cancel printing of a fax:

Press the HOME button and tap FAX to resume printing of the fax.

Do not print is selected for Received documents in Auto print settings under FAX settings:

You can print the faxes stored in the machine's memory from the Memory reference screen in the Fax menu.

-⋗ [ Document Stored in Machine's Memory ]

Caution

To print the received faxes automatically, select Print for Received documents in Auto print settings under FAX settings.

If you did not print the fax stored in the machine's memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in the machine's memory later.

-⋗ [ Document Stored in Machine's Memory ]

Cause and solution

Busy/no signal

The recipient's number you dialed is busy. Try dialing again after waiting for a moment.

-⋗ [ Sending Faxes ]

The fax/telephone number dialed is incorrect. Check the fax/telephone number and dial again.

The recipient's fax machine did not respond (after all automatic redialing attempts).Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.

The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.

The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.

-⋗ [ Connecting the Telephone Line ]

Cause and solution

Memory is full

The machine's memory is full because it has sent/received too many documents, or a detailed document.

Print the faxes stored in the machine's memory or save them on the USB flash drive, and delete them from the machine's memory.

When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's memory, divide the faxes for sending, and send them again.

When receiving a fax, have the sender resend the faxes.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size in FAX paper settings is loaded.

Do not print is selected for Received documents in Auto print settings under FAX settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive or forward the received faxes stored in the machine's memory to the shared folder on the computer.

To print a document in the machine's memory:

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

To delete a document in the machine's memory:

-⋗ See [ Deleting a Document in Machine's Memory ] in this page.

To save a document on a USB flash drive:

-⋗ See [ Saving a Document in Machine's Memory to USB Flash Drive ] in this page.

To forward a document to the shared folder on the computer:

-⋗ See [ Forwarding a Document in Machine's Memory to Shared Folder on the Computer ] in this page.

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

For details on how to print MEMORY LIST, see [ Printing a Document in Machine's Memory ] in this page.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

1. Make sure that the machine is turned on.

2. Load paper.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a print menu.

To print the memory list (MEMORY LIST):

You can print a list of the documents in the machine's memory by tapping Print doc. list.

When the print confirmation screen is displayed, tap Yes. The printing starts.

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

A transaction number from "0001" to "4999" on MEMORY LIST indicates a document being sent. A transaction number from "5001" to "9999" on MEMORY LIST indicates a document being received.

To specify a document to print:

Select a document to print on the Memory list screen, tap Print specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be printed. is displayed. Tap OK to return to the previous screen.

The confirmation screen to select whether to print only the first page of the document is displayed.

If you select Yes, only the first page of the document will be printed. The document is still stored in the machine's memory.

If you select No, all pages of the document will be printed. The screen to confirm whether to delete the printed document in the machine's memory is displayed after printing.

To print all the received documents stored in the machine's memory:

Tap Batch process then tap Print all RX documents.

When the print confirmation screen is displayed, tap Yes. All the documents in the machine's memory are printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you tap Yes, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

3. Tap Function list.

The Function list screen is displayed.

4. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

5. Select a delete menu.

To specify a document to delete:

Select a document to delete on the Memory list screen, tap Delete specified doc..

Caution

If the specified document is not stored in the machine's memory, There is no document that can be deleted. is displayed. Tap OK to return to the previous screen.

The confirmation screen is displayed.

If you select Yes, the specified document is deleted from machine's memory.

To delete all documents stored in the machine's memory:

Tap Batch process then tap Delete all documents.

The confirmation screen is displayed.

If you select Yes, all documents are deleted from machine's memory.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

Caution

Do not remove the USB flash drive from the machine until saving is complete.

For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A.Date and time of transaction and fax/telephone number

B.Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C.Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a save menu.

To specify a document to save on the USB flash drive:

Select a document to save on the Memory list screen, tap Save specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be saved. is displayed. Tap OK to return to the previous screen.

Tap USB flash drive as the destination. The specified document is saved on the USB flash drive.

To save all the received documents stored in the machine's memory on the USB flash drive:

Tap Batch process then tap Save all RX documents.

Tap USB flash drive as the destination. All documents are saved on the USB flash drive.

Caution

You can save up to 250 pages of fax as one PDF file.

You can save up to 2000 PDF files on a USB flash drive.

Faxes are saved according to the order of the transaction number when Save all RX documents is selected.

If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the touch screen. Tap OK to dismiss the error.

The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

-⋗ See [ Setting the Date and Time ] in this page.

Forwarding a Document in Machine's Memory to Shared Folder on the Computer

You can forward the received faxes stored in the machine's memory to the shared folder on the computer as PDF files using the operation panel of the machine.

You can forward a specified document in the machine's memory to the shared folder on the computer or forward all the documents in its memory to the shared folder on the computer at a time.

Caution

Do not disconnect the machine with the computer when the machine forwards received faxes to the shared folder on the computer.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When forwarding a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

After forwarding the fax in the machine's memory to the shared folder on the computer, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Make sure that the machine is connected with the destination computer.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a forward menu.

To specify a document to forward to the shared folder on the computer:

Select a document to forward on the Memory list screen, tap Save specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be forwarded. is displayed. Tap OK to return to the previous screen.

Tap Destination folder as the destination.

Tap a destination folder to forward the specified document to the shared folder on the computer.

Caution

When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination.

To forward all the received documents stored in the machine's memory to the shared folder on the computer:

Tap Batch process then tap Save all RX documents.

Tap Destination folder as the destination.

Tap a destination folder to forward all documents to the shared folder on the computer.

Caution

When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination.

Caution

You can forward up to 250 pages of fax as one PDF file.

You can forward up to 2000 PDF files on a USB flash drive.

Faxes are forwarded according to the order of the transaction number when Save all RX documents is selected.

If the machine is disconnected with the computer or if the writing error occurs on the computer while forwarding faxes is in progress, the error message is displayed on the touch screen. Tap OK to dismiss the error.

The faxes forwarded to the shared folder are named with the serial number from FAX_0001 (file extension: PDF).

Document Stored in Machine's Memory

Cause and solution

Awaiting document processing

The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable.

The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received faxes to the USB flash drive manually.

The received faxes were not forward to the shared folder on the computer because the machine is not connected with the computer or because the shared folder setting is changed.

The received faxes are stored in the machine's memory. Connect the machine with the computer, then forward the received faxes to the shared folder on the computer manually.

Delete the unnecessary fax from machine's memory after saving to the USB flash drive, forwarding to the shared folder on the computer, or printing.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size in FAX paper settings is loaded.

Do not print is selected for Received documents in Auto print settings under FAX settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

To print a document in the machine's memory:

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

To delete a document in the machine's memory:

-⋗ See [ Deleting a Document in Machine's Memory ] in this page.

To save a document on a USB flash drive:

-⋗ See [ Saving a Document in Machine's Memory to USB Flash Drive ] in this page.

To forward a document to the shared folder on the computer:

-⋗ See [ Forwarding a Document in Machine's Memory to Shared Folder on the Computer ] in this page.

Caution

For details on how to print MEMORY LIST, see [ Printing a Document in Machine's Memory ] in this page.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

1. Make sure that the machine is turned on.

2. Load paper.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a print menu.

To print the memory list (MEMORY LIST):

You can print a list of the documents in the machine's memory by tapping Print doc. list.

When the print confirmation screen is displayed, tap Yes. The printing starts.

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

A transaction number from "0001" to "4999" on MEMORY LIST indicates a document being sent. A transaction number from "5001" to "9999" on MEMORY LIST indicates a document being received.

To specify a document to print:

Select a document to print on the Memory list screen, tap Print specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be printed. is displayed. Tap OK to return to the previous screen.

The confirmation screen to select whether to print only the first page of the document is displayed.

If you select Yes, only the first page of the document will be printed. The document is still stored in the machine's memory.

If you select No, all pages of the document will be printed. The screen to confirm whether to delete the printed document in the machine's memory is displayed after printing.

To print all the received documents stored in the machine's memory:

Tap Batch process then tap Print all RX documents.

When the print confirmation screen is displayed, tap Yes. All the documents in the machine's memory are printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you tap Yes, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

3. Tap Function list.

The Function list screen is displayed.

4. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

5. Select a delete menu.

To specify a document to delete:

Select a document to delete on the Memory list screen, tap Delete specified doc..

Caution

If the specified document is not stored in the machine's memory, There is no document that can be deleted. is displayed. Tap OK to return to the previous screen.

The confirmation screen is displayed.

If you select Yes, the specified document is deleted from machine's memory.

To delete all documents stored in the machine's memory:

Tap Batch process then tap Delete all documents.

The confirmation screen is displayed.

If you select Yes, all documents are deleted from machine's memory.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

Caution

Do not remove the USB flash drive from the machine until saving is complete.

For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A.Date and time of transaction and fax/telephone number

B.Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C.Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a save menu.

To specify a document to save on the USB flash drive:

Select a document to save on the Memory list screen, tap Save specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be saved. is displayed. Tap OK to return to the previous screen.

Tap USB flash drive as the destination. The specified document is saved on the USB flash drive.

To save all the received documents stored in the machine's memory on the USB flash drive:

Tap Batch process then tap Save all RX documents.

Tap USB flash drive as the destination. All documents are saved on the USB flash drive.

Caution

You can save up to 250 pages of fax as one PDF file.

You can save up to 2000 PDF files on a USB flash drive.

Faxes are saved according to the order of the transaction number when Save all RX documents is selected.

If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the touch screen. Tap OK to dismiss the error.

The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

-⋗ See [ Setting the Date and Time ] in this page.

Forwarding a Document in Machine's Memory to Shared Folder on the Computer

You can forward the received faxes stored in the machine's memory to the shared folder on the computer as PDF files using the operation panel of the machine.

You can forward a specified document in the machine's memory to the shared folder on the computer or forward all the documents in its memory to the shared folder on the computer at a time.

Caution

Do not disconnect the machine with the computer when the machine forwards received faxes to the shared folder on the computer.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When forwarding a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

After forwarding the fax in the machine's memory to the shared folder on the computer, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Make sure that the machine is connected with the destination computer.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a forward menu.

To specify a document to forward to the shared folder on the computer:

Select a document to forward on the Memory list screen, tap Save specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be forwarded. is displayed. Tap OK to return to the previous screen.

Tap Destination folder as the destination.

Tap a destination folder to forward the specified document to the shared folder on the computer.

Caution

When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination.

To forward all the received documents stored in the machine's memory to the shared folder on the computer:

Tap Batch process then tap Save all RX documents.

Tap Destination folder as the destination.

Tap a destination folder to forward all documents to the shared folder on the computer.

Caution

When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination.

Caution

You can forward up to 250 pages of fax as one PDF file.

You can forward up to 2000 PDF files on a USB flash drive.

Faxes are forwarded according to the order of the transaction number when Save all RX documents is selected.

The faxes forwarded to the shared folder are named with the serial number from FAX_0001 (file extension: PDF).

Document Stored in Machine's Memory

Cause and solution

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when [ Check RX FAX information ] in [ Security control ] under [ FAX settings ] is set to [ ON ].

Cause and solution

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings.

Cause and solution

Waiting for report output...

If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

The amount of remaining ink is insufficient to print a report:

Replace the ink tank.

-⋗ [ Replacing an Ink Tank ]

Paper has run out:

Load the paper and tap OK on the touch screen.

A different size of paper from that specified by Page size in FAX paper settings is loaded:

Load the same size of paper as that specified by Page size, then tap OK on the touch screen.

You pressed the Stop button to cancel printing of a report:

Press the HOME button and tap FAX to resume printing of the report.

"Was this helpful?"

Yes.It solved my issue

It covered my problem, but the solution didn't work for me

The information on the page is hard to understand

It has nothing to do with my issue

Submit