MAXIFY MB5060 Support
FAQs & troubleshooting

Problems Receiving Faxes

Content Id: 8202132700


Issue

Cause and solution

Cause and solution

Cause and solution

Cannot Receive a Fax, Cannot Print a Fax
Cannot Receive a Fax, Cannot Print a Fax

[ Cannot Receive a Fax, Cannot Print a Fax ]

Cause and solution

Check 1: Is the power turned on?

You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
If you unplugged the power cord without turning off the power (one of the lamps on the operation panel is lit), reconnecting it turns on the power automatically.
If you unplugged the power cord after pressing the ON button to turn off the power (no lamps on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

(A) ON button

(B) FAX Memory lamp

Caution

Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord.

If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

Caution

If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.

Cause and solution

Check 2: Is the machine's memory full?

Print the received faxes stored in the machine's memory, save them on the USB flash drive, or forward them to the shared folder on the computer, then delete them from the machine's memory and have the sender resend the faxes.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.
Paper has run out.
A different size of paper from that specified by Page size in FAX paper settings is loaded.
Do not print is selected for Received documents in Auto print settings under FAX settings.
You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive or forward the received faxes stored in the machine's memory to the shared folder on the computer.

To print a document in the machine's memory:

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

To delete a document in the machine's memory:

-⋗ See [ Deleting a Document in Machine's Memory ] in this page.

To save a document on a USB flash drive:

-⋗ See [ Saving a Document in Machine's Memory to USB Flash Drive ] in this page.

To forward a document to the shared folder on the computer:

-⋗ See [ Forwarding a Document in Machine's Memory to Shared Folder on the Computer ] in this page.

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

For details on how to print MEMORY LIST, see [ Printing a Document in Machine's Memory ] in this page.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

1. Make sure that the machine is turned on.

2. Load paper.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a print menu.

To print the memory list (MEMORY LIST):

You can print a list of the documents in the machine's memory by tapping Print doc. list.

When the print confirmation screen is displayed, tap Yes. The printing starts.

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

A transaction number from "0001" to "4999" on MEMORY LIST indicates a document being sent. A transaction number from "5001" to "9999" on MEMORY LIST indicates a document being received.

To specify a document to print:

Select a document to print on the Memory list screen, tap Print specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be printed. is displayed. Tap OK to return to the previous screen.

The confirmation screen to select whether to print only the first page of the document is displayed.

If you select Yes, only the first page of the document will be printed. The document is still stored in the machine's memory.

If you select No, all pages of the document will be printed. The screen to confirm whether to delete the printed document in the machine's memory is displayed after printing.

To print all the received documents stored in the machine's memory:

Tap Batch process then tap Print all RX documents.

When the print confirmation screen is displayed, tap Yes. All the documents in the machine's memory are printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you tap Yes, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

3. Tap Function list.

The Function list screen is displayed.

4. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

5. Select a delete menu.

To specify a document to delete:

Select a document to delete on the Memory list screen, tap Delete specified doc..

Caution

If the specified document is not stored in the machine's memory, There is no document that can be deleted. is displayed. Tap OK to return to the previous screen.

The confirmation screen is displayed.

If you select Yes, the specified document is deleted from machine's memory.

To delete all documents stored in the machine's memory:

Tap Batch process then tap Delete all documents.

The confirmation screen is displayed.

If you select Yes, all documents are deleted from machine's memory.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

Caution

Do not remove the USB flash drive from the machine until saving is complete.
For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.
We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A.Date and time of transaction and fax/telephone number

B.Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C.Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a save menu.

To specify a document to save on the USB flash drive:

Select a document to save on the Memory list screen, tap Save specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be saved. is displayed. Tap OK to return to the previous screen.

Tap USB flash drive as the destination. The specified document is saved on the USB flash drive.

To save all the received documents stored in the machine's memory on the USB flash drive:

Tap Batch process then tap Save all RX documents.

Tap USB flash drive as the destination. All documents are saved on the USB flash drive.

Caution

You can save up to 250 pages of fax as one PDF file.
You can save up to 2000 PDF files on a USB flash drive.
Faxes are saved according to the order of the transaction number when Save all RX documents is selected.
If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the touch screen. Tap OK to dismiss the error.
The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

-⋗ See [ Setting the Date and Time ] in this page.

Forwarding a Document in Machine's Memory to Shared Folder on the Computer

You can forward the received faxes stored in the machine's memory to the shared folder on the computer as PDF files using the operation panel of the machine.

You can forward a specified document in the machine's memory to the shared folder on the computer or forward all the documents in its memory to the shared folder on the computer at a time.

Caution

Do not disconnect the machine with the computer when the machine forwards received faxes to the shared folder on the computer.
We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

Register the destination folder using Canon Quick Toolbox in advance.
When forwarding a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ See [ Printing a Document in Machine's Memory ] in this page.

After forwarding the fax in the machine's memory to the shared folder on the computer, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, see [ Deleting a Document in Machine's Memory ] in this page.

1. Make sure that the machine is turned on.

2. Make sure that the machine is connected with the destination computer.

3. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

4. Tap Function list.

The Function list screen is displayed.

5. Tap Memory reference.

The memory list is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Tap OK to return to the previous screen.

6. Select a forward menu.

To specify a document to forward to the shared folder on the computer:

Select a document to forward on the Memory list screen, tap Save specified document.

Caution

If the specified document is not stored in the machine's memory, There is no document that can be forwarded. is displayed. Tap OK to return to the previous screen.

Tap Destination folder as the destination.

Tap a destination folder to forward the specified document to the shared folder on the computer.

Caution

When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination.

To forward all the received documents stored in the machine's memory to the shared folder on the computer:

Tap Batch process then tap Save all RX documents.

Tap Destination folder as the destination.

Tap a destination folder to forward all documents to the shared folder on the computer.

Caution

When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination.

Caution

You can forward up to 250 pages of fax as one PDF file.
You can forward up to 2000 PDF files on a USB flash drive.
Faxes are forwarded according to the order of the transaction number when Save all RX documents is selected.
If the machine is disconnected with the computer or if the writing error occurs on the computer while forwarding faxes is in progress, the error message is displayed on the touch screen. Tap OK to dismiss the error.
The faxes forwarded to the shared folder are named with the serial number from FAX_0001 (file extension: PDF).
Document Stored in Machine's Memory

Cause and solution

Check 3: Does an error occur during reception?

Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause.

-⋗ [ A Message for Faxing Is Displayed on the LCD ]

-⋗ [ A Support Code Is Displayed ]

Print ACTIVITY REPORT and check for an error.

Cause and solution

Check 4: Is the telephone line cable connected to the external device jack?

Reconnect it to the telephone line jack.

The connection method differs depending on your telephone line.

If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:

-⋗ See [ Basic Connection ] in this page.

If you connect the machine to another line such as an xDSL:

-⋗ See [ Connecting Various Lines ] in this page.

If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.

Caution

Do not connect fax machines and/or telephones in parallel (US and Canada only).

If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.

If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.
Such services as Caller ID, etc. may not operate properly on the telephone.

If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.

Basic Connection

Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.

When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.

Caution

Be sure to connect the telephone line before the machine is turned on.

If you connect the telephone line when the machine is turned on, turn the machine off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug.

Caution

Before connecting a telephone or answering machine, remove the Telephone connector cap.
For users in the UK:

If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:

Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.

Connecting Various Lines

This section introduces how to connect various lines.

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

Caution

xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.

Connecting to an Internet Telephone

A.Digital Subscriber Line

B.xDSL modem (splitter may not be built-in to the modem)

C.Broadband router compatible with Internet Telephone

D.Computer

E.Telephone or answering machine

F.WAN (Wide Area Network) port

G.LAN (Local Area Network) port

H.TEL port

I.LINE port

* Port configurations and names may vary depending on the product.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

Connecting to an xDSL

A.Analog Subscriber Line

B.xDSL modem (splitter may not be built-in to the modem)

C.Computer

D.Telephone or answering machine

Caution

When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.

Caution

When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.

Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Connecting the Telephone Line

Cause and solution

Check 5: Is a different size of paper from that specified by Page size in FAX paper settings loaded?

If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, tap OK on the touch screen.

Cause and solution

Check 6: Is paper loaded?

If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then tap OK on the touch screen.

Cause and solution

Check 7: Is the amount of remaining ink sufficient to print a fax?

If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.

-⋗ [ Document Stored in Machine's Memory ]

Caution

If the machine was receiving faxes in the fax mode, printing will start automatically after the ink tank is replaced.

-⋗ [ Replacing an Ink Tank ]

When the machine receives black & white faxes in the machine's memory, if 2-sided is selected for 2-sidedPrintSetting in FAX paper settings, selecting 1-sided may print the faxes.
You can set the machine to forcibly print a received fax even if the ink has run out.

Set Print when out of ink in Auto print settings under FAX settings to Print.

However, part or all of the fax may not be printed since the ink has run out.

Also, the contents of the fax will not be stored in the machine's memory.

If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

Cause and solution

Check 8: Is the machine set to the appropriate receive mode?

Check the receive mode setting and change it to a mode suited to your connection if necessary.

This section describes the preparation necessary for receiving a fax and how to receive a fax.

Preparing for Receiving a Fax

Prepare for receiving a fax according to the following procedure.

1. Make sure that the machine is turned on.

2. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

3. Make sure of the receive mode setting.

Make sure of the receive mode setting displayed on the Fax standby screen.

4. Load paper.

Load the sheets of plain paper.

5. Specify the paper settings as necessary.

This completes the preparation for receiving fax.

When a fax is received, it is printed on the loaded paper automatically.

Receiving a Fax

Depending on the selected receive mode, the receive operation varies.

Caution

When receiving a fax, you can save received faxes on a USB flash drive as PDF files automatically or forward received faxes to the shared folder on the computer as PDF files automatically.

When TEL priority mode is selected:

When the call is a fax:

The telephone will ring when a call incomes.

Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.

The machine will receive the fax.

Caution

If the machine will not switch to fax reception, select FAX again on the HOME screen, then the Color or Black button to receive the fax.
To receive a fax without picking up the handset, select Manual/auto switch: ON in Advanced. RX start time allows you to specify the number of seconds until the machine switches to fax reception.
If you have subscribed to Duplex Ringing service in Hong Kong, the telephone will ring a specified number of times when there is an incoming call with a fax distinctive ring pattern. Then, the machine will switch to fax reception automatically without the handset being picked up.

The number of times to ring the telephone until switching to fax reception can be changed.

Set the machine to enable you to initiate fax reception from a connected telephone (remote reception).

Caution

When the answering machine is connected to the machine:

If the answering machine is set to the answering mode, select User-friendly RX: ON in Advanced. If the call is a fax, the machine will receive the fax automatically.
If the answering mode is turned off on the answering machine, pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.
If Manual/auto switch: ON is selected in Advanced, set RX start time to longer than the time before the answering machine starts playing the answering message. After making this setting, we recommend that you call the answering machine using a mobile phone, etc. to confirm that messages are recorded successfully in the answering machine.
Set your answering machine to answering mode and adjust it as follows:

- The entire message should be no longer than 15 seconds.

- In the message, tell your callers how to send a fax.

When the call is a voice call:

The telephone will ring when a call incomes.

Pick up the handset, and talk on the telephone.

Caution

If the machine unexpectedly switches to fax reception during telephone calls, select User-friendly RX: OFF in Advanced.
If Manual/auto switch: ON is selected in Advanced, you must answer an incoming call by picking up the handset within the time specified in RX start time. Otherwise the machine will switch to fax reception.

When FAX only mode is selected:

When the call is a fax:

The machine will receive the fax automatically.

Caution

If a telephone is connected to the machine, the telephone will ring when a call incomes.
You can change the number of times to ring the telephone with Ring count in Advanced.

When DRPD or Network switch is selected:

When the call is a fax:

The telephone will ring when a call incomes.

The machine will receive the fax automatically when the fax ring pattern is detected.

Caution

You can change the number of times to ring the telephone.

When the call is a voice call:

The telephone will ring when a call incomes.

When the machine does not detect the fax ring pattern, the telephone will continue ringing.

Pick up the handset, and talk on the telephone.

Caution

To use this feature, you need to subscribe to a compatible service provided by your telephone company.
For DRPD

You need to select the appropriate ring pattern on the machine.

For Network switch

The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase.

Receiving Faxes

Cause and solution

Check 9: Is Fax reception reject set to ON?

Select [ OFF ] for [ FAX reception reject ] in [Security control ] under [ FAX settings ].

Cause and solution

Check 10: Are there setting items set Reject in Caller rejection?

If you select Reject for any setting items in Caller rejection in Security control under FAX settings, the machine rejects calls for setting item selected Reject.

Cause and solution

Cause and solution

Cause and solution

Machine Does Not Switch Automatically between Voice and Fax Calls
Machine Does Not Switch Automatically between Voice and Fax Calls

[ Machine Does Not Switch Automatically between Voice and Fax Calls ]

Cause and solution

Check: Is the receive mode set to FAX only mode?

If FAX only mode is selected for Receive mode settings, there will be no automatic switching between voice and fax calls.

Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.

If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.

*1 This setting is available only in the US and Canada.

*2 This setting may not be available depending on the country or region of purchase.

This section describes the preparation necessary for receiving a fax and how to receive a fax.

Preparing for Receiving a Fax

Prepare for receiving a fax according to the following procedure.

1. Make sure that the machine is turned on.

2. Flick the HOME screen, then tap FAX.

The Fax standby screen is displayed.

3. Make sure of the receive mode setting.

Make sure of the receive mode setting displayed on the Fax standby screen.

4. Load paper.

Load the sheets of plain paper.

5. Specify the paper settings as necessary.

This completes the preparation for receiving fax.

When a fax is received, it is printed on the loaded paper automatically.

Receiving a Fax

Depending on the selected receive mode, the receive operation varies.

Caution

When receiving a fax, you can save received faxes on a USB flash drive as PDF files automatically or forward received faxes to the shared folder on the computer as PDF files automatically.

When TEL priority mode is selected:

When the call is a fax:

The telephone will ring when a call incomes.

Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.

The machine will receive the fax.

Caution

If the machine will not switch to fax reception, select FAX again on the HOME screen, then the Color or Black button to receive the fax.
To receive a fax without picking up the handset, select Manual/auto switch: ON in Advanced. RX start time allows you to specify the number of seconds until the machine switches to fax reception.
If you have subscribed to Duplex Ringing service in Hong Kong, the telephone will ring a specified number of times when there is an incoming call with a fax distinctive ring pattern. Then, the machine will switch to fax reception automatically without the handset being picked up.

The number of times to ring the telephone until switching to fax reception can be changed.

Set the machine to enable you to initiate fax reception from a connected telephone (remote reception).

Caution

When the answering machine is connected to the machine:

If the answering machine is set to the answering mode, select User-friendly RX: ON in Advanced. If the call is a fax, the machine will receive the fax automatically.
If the answering mode is turned off on the answering machine, pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.
If Manual/auto switch: ON is selected in Advanced, set RX start time to longer than the time before the answering machine starts playing the answering message. After making this setting, we recommend that you call the answering machine using a mobile phone, etc. to confirm that messages are recorded successfully in the answering machine.
Set your answering machine to answering mode and adjust it as follows:

- The entire message should be no longer than 15 seconds.

- In the message, tell your callers how to send a fax.

When the call is a voice call:

The telephone will ring when a call incomes.

Pick up the handset, and talk on the telephone.

Caution

If the machine unexpectedly switches to fax reception during telephone calls, select User-friendly RX: OFF in Advanced.
If Manual/auto switch: ON is selected in Advanced, you must answer an incoming call by picking up the handset within the time specified in RX start time. Otherwise the machine will switch to fax reception.

When FAX only mode is selected:

When the call is a fax:

The machine will receive the fax automatically.

Caution

If a telephone is connected to the machine, the telephone will ring when a call incomes.
You can change the number of times to ring the telephone with Ring count in Advanced.

When DRPD or Network switch is selected:

When the call is a fax:

The telephone will ring when a call incomes.

The machine will receive the fax automatically when the fax ring pattern is detected.

Caution

You can change the number of times to ring the telephone.

When the call is a voice call:

The telephone will ring when a call incomes.

When the machine does not detect the fax ring pattern, the telephone will continue ringing.

Pick up the handset, and talk on the telephone.

Caution

To use this feature, you need to subscribe to a compatible service provided by your telephone company.
For DRPD

You need to select the appropriate ring pattern on the machine.

For Network switch

The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase.

Receiving Faxes

Cause and solution

Cause and solution

Cause and solution

Quality of Received Fax is Poor
Quality of Received Fax is Poor

[ Quality of Received Fax is Poor ]

Cause and solution

Check 1: Check the scan settings of the sender's fax machine

Ask the sender to adjust the scan settings of the fax machine.

Cause and solution

Check 2: Is ECM RX set to OFF?

Select [ ON ] for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ].

If [ ECM RX ] is enabled, the sender's fax machine resends the fax after correcting errors automatically.

Cause and solution

Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty?

The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.

Cause and solution

Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM?

Select [ ON ] for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ].
Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission. If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without automatic error correction.
Reduce the reception start speed on [ RX start speed ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ].

Cause and solution

Check 5: Did you confirm the paper and print quality settings?

Cause and solution

Cause and solution

Cause and solution

Cannot Receive a Color Fax
Cannot Receive a Color Fax

[ Cannot Receive a Color Fax ]

Cause and solution

Check: Is ECM RX set to OFF?

If [ OFF ] is select for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ], the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.

Set [ ECM RX ] to [ ON ].

Cause and solution

Cause and solution

Cause and solution

Errors Often Occur When You Receive a Fax
Errors Often Occur When You Receive a Fax

[ Errors Often Occur When You Receive a Fax ]

Cause and solution

Check 1: Check the telephone line condition or the connection

If the telephone line or connection is poor, reducing the reception start speed may correct the error.

Reduce the reception start speed on [ RX start speed ] in [ Adv. communication settings ] in [ Advanced FAX settings under FAX settings ].

Cause and solution

Check 2: Is the sender's fax machine operating normally?

Contact the sender and ask the sender to check whether the fax machine is operating normally.

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